Franklin Rucker

Franklin Rucker Email and Phone Number

Community Consultant @ AvalonBay Communities
Hyattsville, MD, US
Franklin Rucker's Location
Hyattsville, Maryland, United States, United States
Franklin Rucker's Contact Details

Franklin Rucker work email

Franklin Rucker personal email

About Franklin Rucker

Accomplished Operations/ Regional Manager with over 15 years of experience in customer service, tech support, and team leadership, complemented by 20 years in call center operations, customer service and marketing. Expertise in optimizing operational processes, managing logistics, and driving performance improvements across diverse environments. Proven track record in executing high-impact events and training teams to achieve organizational goals. Committed to enhancing efficiency, ensuring compliance, and fostering collaborative relationships to support business growth.

Franklin Rucker's Current Company Details
AvalonBay Communities

Avalonbay Communities

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Community Consultant
Hyattsville, MD, US
Franklin Rucker Work Experience Details
  • Avalonbay Communities
    Community Consultant
    Avalonbay Communities
    Hyattsville, Md, Us
  • Ultimate Endgamers League
    Professional Esports Gamer/Commentator
    Ultimate Endgamers League Jul 2024 - Present
    Virginia, United States
    Professional Gamer/ Commentary for the ULTIMATE ENDGAMERS LEAGUE. Contracted to perform in their league of gamers at a professional level.
  • Games2U
    Regional Operations Manager
    Games2U Jul 2021 - Sep 2024
    District Heights, Maryland, United States
    ● Led a team of 15 employees to execute mobile gaming andentertainment events across Virginia, Washington D.C., and Maryland.● Trained new associates, providing them with the necessary skills andknowledge to excel in their roles and ensuring smooth onboarding.● Developed and implemented performance metrics to monitoremployee productivity and event success, optimizing resourceallocation and driving continuous improvement across regionaloperations.● Oversaw operational logistics, including fleet management of Sprinterand cargo vans, ensuring vehicle safety and maintenance.● Managed payroll processing, timekeeping, and invoice processing, toensure accurate compensation for staff.● Responsible for capital purchases over $10,000, ensuring strategicinvestments in equipment and resources to support businessoperations.● Ensured all licensures and necessary paperwork remained up to dateand in good standing, complying with legal and regulatoryrequirements.● Conducted regular inspections and upkeep of gaming equipment andelectronics, maintaining high standards of functionality and safety.● Created and managed employee engagement reward programs toincentivize teams to meet or exceed performance goals, cultivating apositive and motivated work environment.
  • Thompson Creek Window Company
    Customer Service Representative
    Thompson Creek Window Company Feb 2020 - Jun 2021
    Hyattsville, Maryland, United States
    ● Served as a preceptor for new hires, providing training, guidance, andsupport to ensure smooth onboarding and integration into the team.● Set appointments for customers to receive estimates for window, roof,door, and gutter replacements, ensuring timely and efficientscheduling.● Enthusiastically promoted Thompson Creek’s products and services toboth prospective and existing customers, showcasing deep productknowledge and building strong customer relationships.● Handled inbound and outbound calls to schedule appointments andprovide quotes for installations, consistently meeting daily call andappointment-setting targets.● Set up and supported marketing events and showroom displays topromote Thompson Creek products, engaging directly with potentialcustomers to drive interest and sales leads.
  • Consumber Direct
    Care Worker
    Consumber Direct Jun 2018 - Mar 2021
    Washington Dc-Baltimore Area
    ● Dedicated to decreasing Alzheimer's disease through advancingresearch, enhancing care and support for affected individuals, andpromoting brain health to reduce dementia risk.● Committed to respecting client privacy, dignity, and choice in allaspects of care while complying with statutory and regulatoryrequirements.○ 4 years of experience providing direct care to a resident withProgressive Supranuclear Palsy (PSP), an uncommondegenerative neurological disorder.● Accompanied the client to medical appointments, ensuring continuityof care and effective communication with healthcare providers.● Maintained and updated care plans, and effectively liaised with familymembers while adhering to professional boundaries.● Managed staffing, scheduling, and payroll responsibilities, ensuringoptimal team performance and resource allocation.● Acted as a liaison between social workers, nurses, and physicians tofacilitate comprehensive care planning.● Communicated relevant client information to the program supervisor todevelop and regularly update individualized care plans, focusing onobserved changes in physical and psychological conditions.● Supported and engaged residents in facility activities, enhancing socialinteraction and quality of life.● Assisted with all aspects of client care, including personal hygiene,dressing, toileting needs, and continence promotion.● Assisted with meal service, including feeding clients unable to do soindependently, and provided medication reminders.
  • Washington Sports Club
    Sales Manager
    Washington Sports Club Apr 2018 - Feb 2020
    Washington D.C. Metro Area
  • National Museum Of Africa American History And Culture
    Customer Service Representative
    National Museum Of Africa American History And Culture Jan 2018 - Mar 2018
    Washington D.C. Metro Area
    provide customer service to any guest that may have a question or need a guide through the museum.
  • State Farm
    Insurance Agent
    State Farm Dec 2016 - Jul 2017
    Washington D.C. Metro Area
    Helping customers with coverage in Auto, Home, Health and Life insurance as well as in other finance sources.
  • Carmax
    Sales Consultant
    Carmax May 2015 - Dec 2016
    Laurel, Md
    To provide customer service to all our customers. Give expert advise in the car buying process. Assist with finance options to purchase a vehicle from CarMax.
  • Team Life
    Business Owner/Leadership Developement
    Team Life Apr 2013 - Sep 2015
    Charlotte Area, North Carolina
    Community builder, life coach and a leadership developer.
  • Scott Clark Honda
    Internet Sales Manager
    Scott Clark Honda Jan 2011 - Jun 2015
    Charlotte, North Carolina Area
  • Folger Kia East
    Internet Sales Manager
    Folger Kia East May 2011 - Dec 2011
    Charlotte, North Carolina Area
    Automotive sales via Retail and Internet.
  • Time Warner Cable Arena
    Event Security Supervisor
    Time Warner Cable Arena Jun 2007 - Jun 2010
    Charlotte, North Carolina Area
    Supervise in house traffic of guest, celeberities, and staff. Manage and dispatch 20 to 25 officers during events in the arena. Train new officers.
  • Time Warner Cable Business Class
    Inside Sales Representative
    Time Warner Cable Business Class Feb 2007 - Feb 2008
    Charlotte, North Carolina Area
    Receive inbound calls from small business and fortune 500 companies look to purchase products or need technical support for their service.

Franklin Rucker Skills

Sales Leadership Customer Service Management Customer Satisfaction Team Building Training Account Management Retail Social Networking Time Management Microsoft Office Customer Retention Marketing Public Speaking Microsoft Excel New Business Development Marketing Strategy Microsoft Word Powerpoint Outlook Sales Management Inventory Management Direct Sales E Commerce Research Social Media Coaching Negotiation Selling Team Leadership Project Planning Social Media Marketing Project Management Contract Negotiation Advertising Small Business Microsoft Outlook Photoshop Teamwork Customer Experience Online Marketing Online Advertising Business Development Public Relations Leadership Development Event Management Marketing Communications Email Marketing

Franklin Rucker Education Details

  • Art Institute Of Pittsburgh
    Art Institute Of Pittsburgh
    Computer Animation
  • Cass Technical High School
    Cass Technical High School

Frequently Asked Questions about Franklin Rucker

What company does Franklin Rucker work for?

Franklin Rucker works for Avalonbay Communities

What is Franklin Rucker's role at the current company?

Franklin Rucker's current role is Community Consultant.

What is Franklin Rucker's email address?

Franklin Rucker's email address is fr****@****ail.com

What schools did Franklin Rucker attend?

Franklin Rucker attended Art Institute Of Pittsburgh, Cass Technical High School.

What are some of Franklin Rucker's interests?

Franklin Rucker has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Education, Poverty Alleviation, Disaster And Humanitarian Relief, Human Rights, Arts And Culture, Health.

What skills is Franklin Rucker known for?

Franklin Rucker has skills like Sales, Leadership, Customer Service, Management, Customer Satisfaction, Team Building, Training, Account Management, Retail, Social Networking, Time Management, Microsoft Office.

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