Susan Franklin is a Owner at Drake and Dexter Consulting INC at Drake and Dexter Consulting INC. She possess expertise in leadership, team building, information technology, desk.com, consulting and 47 more skills. Colleagues describe her as "The State of Idaho Division of Motor Vehicles (DMV) was new to the agile project management concept. Susan not only developed training for staff to education them on agile, but actually helped me with a mini-project associated with onboarding staff that implemented agile processes. The mini-project resulted in great products for new staff as well as a fun but productive time for the project team. Susan's great!!!", "During the time Susan supported activities at the State of Idaho Division of Motor Vehicles, she was key in bringing business process analysis and improvement to DMV. She was able to work with each of the business units (admin, vehicles, drivers) to identify and document current business processes and then, working with staff, eliminate multiple areas of repetition, thus saving the Idaho DMV thousands of dollars. Her adaptability and thoroughness were commendable.", and "I have never worked with anyone who had a more consistently positive and professional attitude and approach than Susan Franklin. Susan was the Project Manager and intermediary between my Support team and our mutual client and her direction was instrumental in aligning our goals. Susan not only demonstrated an in-depth, practical knowledge of the business need but was fully able to understand technical constraints and developmental timelines, to assist us in setting realistic, achievable expectations. She is an excellent communicator and and has a talent for negotiating where the outcome is beneficial for all involved. I would highly recommend Susan’s expertise and direction on any project."