Samantha Franklin Email & Phone Number

Atlanta, Ga, Us

United States

• Oversee daily operations for a high-volume, union-based restaurant with average sales of $67K per day, while maintaining labor costs under 28%. • Successfully manage and adhere to union policies regarding attendance, scheduling, and conflict resolution, ensuring compliance with all contractual agreements. • Spearhead initiatives to increase food and beverage sales, utilizing data-driven strategies and upselling techniques, resulting in a 12% increase in revenue over 18 months. • Optimize inventory management through Toast POS, streamlining ordering processes and reducing waste, contributing to a 15% reduction in cost of goods sold. • Lead, train, and mentor a front-of-house team of 30+ employees, focusing on customer service excellence, product knowledge, and operational efficiency. • Collaborate closely with the kitchen and back-of-house teams to ensure seamless service delivery and guest satisfaction. • Develop and implement training programs that improve staff retention and service standards, resulting in a 20% reduction in employee turnover.Key Achievements: • Boosted overall guest satisfaction scores by 10% through enhanced service protocols and staff engagement initiatives. • Consistently met and exceeded operational targets while maintaining union standards and fostering a positive work environment.

United States

* Enhanced overall restaurant sales by 15% over 3 years through the implementation of targeted promotional strategies and improved customer service protocols, boosting guest satisfaction and repeat business.* Decreased comps by 30% in the first year by developing and executing a comprehensive staff training program aimed at reducing service errors and elevating the guest experience.* Utilized Aloha GRT to analyze and optimize daily operations, reducing table turnover times by 20% and increasing seating capacity by 10%, contributing to overall operational efficiency and revenue growth.

Las Vegas, Nevada, United States

* Managed daily operations for food production, banquets, and catering, ensuring consistent service excellence and adherence to global hospitality standards. * Partnered with management to drive a 10% revenue increase and cut comps by 20% through advanced staff training and effective conflict resolution. * Employed Aloha GRT for accurate demand forecasting and inventory control, achieving a 5% reduction in labor and food costs while maintaining uniformity in service steps and addressing guest needs with professionalism.

Las Vegas, Nevada, United States

Managed daily bar operations, serving over 10,000 guests weekly and generating $4,500 in daily sales, while coordinating food and beverage menus, labor, VIP guest hosting, and seamless execution of over 50 banquets and special events, including corporate functions and weddings.Designed and curated event-specific menus, developed specialty cocktails, and led a team of bartenders, contributing to a 15% increase in beverage sales over two years through creative drink offerings and enhanced service efficiency.Trained and onboarded new hires, improving service standards and customer satisfaction, while finalizing transactions and ensuring smooth post-event wrap-up for clients and VIPs.

Las Vegas, Nevada, United States

Responsibilities & Achievements: Website Development & Management: Leveraged Linux and AWS Lightsail to design, develop, and manage high-performing, user-friendly websites for small businesses, enhancing their online presence and e-commerce capabilities. Technical Ecommerce Operations: Managed and coordinated the technical aspects of e-commerce operations, ensuring smooth functionality across website operation, order management, and customer service processes. Server Management: Utilized Apache's reliable server capabilities to ensure consistent website accessibility and security, significantly boosting online traffic, customer engagement, and e-sales for clients. Cloud Computing Environments: Provided cost-effective, efficient cloud computing environments using AWS Lightsail, offering reliable and flexible solutions to meet client needs. Retail Pop-Up Events: Coordinated and executed successful retail pop-up events, bridging the gap between online and physical retail experiences. These events helped raise brand awareness, drive sales, and foster relationships between businesses and customers. Performance Improvement: Through the use of digital tools and careful event planning, contributed to substantial increases in both digital and physical retail performance for client businesses, showcasing the ability to navigate and thrive in today's multichannel retail environment.

Las Vegas, Nevada

* Regularly served over 10,000 guests per week, ensuring each patron received personalized, high-quality service, enhancing their overall dining experience. * Utilized comprehensive knowledge of various wines to guide guests through our extensive wine list and recommend suitable pairings, driving significant sales of premium wines. * Maintained the highest standards of fine dining service, demonstrating meticulous attention to detail, a polished professional demeanor, and the ability to adapt to the diverse needs of a global clientele.* Actively contributed to team training, sharing expertise in wines and service standards with new staff members, thereby ensuring consistency in the delivery of top-tier service. * Successfully boosted wine sales by leveraging deep understanding of wine and food pairings, contributing to the overall financial success of the establishment.

Las Vegas, Nevada Area

* Appointment Scheduling: Proactively drove sales by setting and scheduling appointments for potential and current customers, leveraging strong communication skills and a customer-centric approach. * Consistently met and exceeded sales KPIs through the development and execution of effective sales strategies that aligned with Findlay Kia's mission and values. * Effectively utilized DealerSocket as a CRM tool for efficient lead management, ensuring high conversion rates from inquiries to showroom visits through consistent follow-ups. * Maintained positive customer relationships post-sale, addressing any questions or concerns and promoting customer loyalty and satisfaction. * Contributed to the team's overall performance by consistently meeting targets and driving sales in a fast-paced, results-driven environment.

Atlanta, Georgia

* Led a team to generate over $50,000 in gross profits within six months and managed customer qualification processes using company standards and credit reports, while also upselling luxury vehicle insurance for brands like BMW, Mercedes, and Audi. * Developed marketing strategies to boost lead generation and customer retention.* Coordinated VIP rentals through CRM tools, Microsoft Office, and cold calling. * Handled daily cash transactions of over $5,000 as a key holder, ensuring accuracy and security.

Remote

* Leverage JSON, YAML, and JavaScript for efficient data management, allowing for robust analysis and interpretation of social media content and engagement metrics. * Conduct comprehensive evaluations of social media content, assessing its relevance and effectiveness in engaging the target audience. * Utilize social media analytics tools to measure post performance and audience engagement, creating detailed reports for the digital marketing team. * Identify emerging trends in social media, recommending strategies to capitalize on these trends and enhance online presence. * Monitor changes in social media platform algorithms, ensuring content strategies remain effective and responsive.* Tested and reviewed new technologies such as voice prediction, context queries, and location integration. * Evaluated queries and their results and assisted with improving algorithms used by search engines.

Bachelor Of Arts - Ba, Mass Communication/Media Studies

Activities and Societies: Black Ice Step Team

Cosmetology/Cosmetologist, General

New York Real Estate Sales Person, Real Estate

Advanced Regents Diploma, Music