Franklin Solis Email & Phone Number

Boise, Idaho Area

Round Rock Texas

Responsible for the development, maintenance, and enhancement of the E-commerce data infrastructure for the business intelligence component of Dell’s $7 billion online commercial operation.Worked with IT, online management, and users across the organization in support of the rapid and evolving transformation of the online platform. Leveraged advanced knowledge and understanding of front and backend processes, technology, and systems to guide the organization’s decision-making process regarding data mart functionality for query sources, data gathering, and reporting capabilities throughout the organization.* Awarded multiple Customer Experience Awards (Gold, Silver, and Bronze).* Noted for increasing online product availability to 98% and significantly reversing a negative trend in declining customer satisfaction by resolving broken system configuration issues and establishing a business intelligence process for the daily capture and monitoring of configuration system health.* Standardized products and site platforms worldwide providing navigation across global markets. * Developed a data mart solution to navigate the complexity and volume of product and page data, providing ad-hoc reporting capabilities for the gathering and analysis of financial and clickstream data.* Automated a system used daily by 300+ users to systematically identify and analyze raw data from multiple databases that reduced the number of online orders that did not process properly and captured intelligence data vital to root cause identification and resolution.

Round Rock Texas

Primary analyst accountable for driving awareness and adoption of global online sales measurement tools. Optimize data driven solutions by combining business perspective and strong technical expertise.• Developed and launched eCommerce adoption tool in North American which increased ePen by 18 points, contributing to $16 million in annual Opex savings. • Facilitated the development and implementation of regional OLAPs allowing for an Americas centric organization to track performance globally.• Designed a global data solution to track and optimize page functionality helping increase customer satisfaction by 18%.• Awarded Director’s Award and Silver Customer Experience Award

Round Rock Texas

Created, monitored, managed, and enhanced data-driven solutions for the measurement of quality, productivity, and performance levels. * Awarded MVP of the Year award and multiple Bronze Customer Experience awards for exceptional performance.* Key contributor on multiple Six Sigma projects that resulted in a cost savings of $5.8 million through the successful implementation of enhanced cross-functional reporting solutions.

Round Rock Texas

Oversaw internal controls and processes related to contractual compliance and pricing, serving as liaison between IT teams and the organization in matters pertaining to system requirements definition, testing, approval, and deployment of software launches.* Received the Gold Customer Experience award and multiple awards for employee of the year and quarter.* Improved bidding process for Public Contracts and Proposals by developing an interactive multi-dimensional pricing decision model.

Master Of Business Administration (M.B.A.), Management

Bachelor'S Degree, Agri-Business Administration