As Sr. Director of Product Operations and Technical Program Management at Aprende Institute, I bridge the gap between vision and execution, driving the delivery of innovative educational products. My focus is on enabling product management and development teams to excel by operationalizing strategies that enhance learning experiences, streamline processes, and boost efficiency.Key Responsibilities:Strategic Operational Leadership: I lead the implementation and continuous refinement of frameworks, including Agile and Lean methodologies, ensuring our product teams operate with peak efficiency and scalability aligned with broader business objectives.End-to-End Project Oversight: I manage initiatives from concept through delivery, ensuring projects meet objectives, adhere to timelines, and deliver measurable value. My leadership aligns products with strategic goals and evolving student needs.Cross-Functional Synergy: I facilitate seamless collaboration across product management, engineering, design, marketing, and customer success teams, ensuring alignment on product requirements, smooth execution, and timely resolution of dependencies.Process Optimization: I drive continuous improvements within the product lifecycle, reducing time-to-market and enhancing operational efficiency, with a focus on innovation, quality, and user satisfaction.Tool and Data Ecosystem Management: I oversee our product tech stack, including Jira and Confluence, ensuring they support Agile processes and team needs. I leverage data-driven insights to inform decisions, optimize performance, and drive continuous improvement.Through a strategic approach to product operations and program management, I contribute to increased efficiency, higher customer satisfaction, and the successful achievement of our mission to empower students with high-demand vocational skills.

As the Director of Product Operations and Technical Program Management at Aprende Institute, I drove cross-functional product initiatives that aligned with our strategic goals. My role involved both strategic planning and hands-on leadership, enabling me to guide the execution of key projects while supporting the growth of Technical Product Managers.Key Responsibilities:Strategic Initiative Leadership: I defined and executed tactical strategies for complex, multi-platform product initiatives, including Salesforce integration, learning platform enhancements, chatbot development, and mobile app optimization. I ensured these initiatives aligned with our organizational goals and product vision.Cross-Functional Collaboration: I led cross-functional teams, ensuring seamless communication and collaboration across engineering, design, and product departments. I managed dependencies and resolved challenges to ensure timely delivery and high-quality outcomes.Team Development and Mentorship: I mentored Technical Product Managers, helping them drive tactical strategy and execution in their product areas. I fostered a collaborative environment focused on continuous improvement and innovation.Execution at Scale: I managed the execution of complex development efforts across multiple platforms, maintaining clarity in objectives and alignment with organizational goals. My leadership ensured that teams stayed agile, focused, and responsive to user needs.My contributions were instrumental in advancing Aprende Institute’s product capabilities and successfully delivering projects that enhanced the learning experience for our students.

Functioned in a strategic management capacity and worked closely with stakeholders, technical leads and development teams to develop solutions focused on the growth and improvement of Open English products.- Led the full technical cloud stack integration of both Next University and Open English Junior into Open Education’s customer relationship management system, payment processing systems, subscription account handling system, financial accounting system, and business intelligence data system within 6 weeks each utilizing Agile methodologies- Integrated 3 new alternative payment methods that led to over $2.5 MM in additional revenue within 6 months- Reduced customer service case volume by 30% in 2 months by utilizing customer feedback to improve the user experience of Open Education’s Learning Platform applications on desktop, iOS, and Android- Strategically managed a product backlog and identified user needs by analyzing customer survey results, market research data, customer service call data, and input from other business units- Led the development, public beta, and full market penetration of Open English’s new native mobile app on iOS and Android built using NativeScript

Led the product development and launch of 21 new online courses for the Bachelor of General Studies Degree Program in a 32-month period, generating over $2.5MM in incremental revenueActed as Product Owner and Scrum Master leading a 10-member cross-functional Agile development team of instructional designers and web developers with an average annual development budget of $120KReduced average product development time by 30% and enhanced development flexibility by implementing agile project management processes and techniques to launch 1.5x more online courses within a 6-month development windowLed market research efforts including opportunity analysis, customer analysis, and user research to write the product requirements and specifications for a new and innovative online course content delivery platformStrategized 5-year product road-map by gathering and refining all development business requirement information from Deans and Executive Business Directors. Communicated and translated strategies into a feature development priority calendar that met time-to-market demandsDirected and collaborated with UI/UX developers to design a better online course experience that decreased user confusion by 75%

Coordinated a research study developed to understand the psychosocial and biophysical aspects of the quality of life of colorectal cancer patients and their family caregivers with an annual $250K research grant budgetCoordinated a research study developed to understand the psychosocial and biophysical aspects of the quality of life of colorectal cancer patients and their family caregiversEstablished and facilitated a network of medical professionals that helped increase eligible clinical research study participant enrollment by 40%Began and oversaw the recruitment processes and ensured that the highest ethical standards were adhered to in research activitiesEstablished a phlebotomy and fitness testing laboratory to acquire biological data for a research studySupervise a team of 10-15 undergraduate research assistantsAdministered strength and sub maximal cardiovascular stress tests to obtain behavioral assessment data

Collaborated with the management and marketing teams to develop and launch a new website for the Global Academy, The University of Miami’s Online High SchoolResearched and developed a private social network for the online high school teachers, parents, and students to promote online collaborationImplemented GoToAssist remote desktop support software, along with Skype video and voice conferencing, to streamline the technical support process and cut down troubleshooting time by 20 minutesConsolidated website and database servers in order to cut down server expenses by 50% Revised the department learning system protocols to improve course organization and managementGained marketing and sales skills by participating in various recruitment and public relation events while using Salesforce to handle leadsMarketed and established the schools online presence by utilizing social networking knowledge and skillsUtilized leadership, technical, and organizational skills to coordinate the distribution of ID cards to more than 3000 incoming studentsCollaborated with various university leaders and departments to revamp ID card distribution policies and procedures to increase security and control

Improved communication and customer service skills by providing desktop support and training to usersGained proficiency in HTML in order to re-design the department website and to improve its user friendlinessRevamped Document Management software manuals to improve ease of use

Educated students in the proper aspects of exercise and nutrition in accordance with their personal fitness goalsMeasured vital signs and analyzed body composition including: heart rate, blood pressure, height, weight, waist circumference, and body fatAdministered sub maximal cardiovascular, strength and flexibility tests