Franklin Taylor Email and Phone Number
I know what it is like to hit a roadblock with technology, when it becomes grumpy. I enjoy working through those issues, with folks who need assistance, until it becomes clear what could be done to fix the issue, or what the underlying cause was. My background is working as a business technology analyst to root out the needs of the client, when technology is working against them. Be that a system issue with software, or the physical hardware itself.What can lead to immense frustration is if there is something wrong with the tools given at work. If they are designed to set someone up to fail, they need to be reevaluated.My work focus with others is to create an environment, where they can feel confident in the tools, they use to complete their job. Over time my hope is that it will ripple into a better system that welcomes adaptation and innovation.When I am not working, I enjoy taking care of our dogs and cats, with the occasional foster puppy.
U.S. Bank
View- Website:
- usbank.com
- Employees:
- 59540
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Business Technology Analyst IiU.S. Bank Feb 2023 - PresentVancouver, Washington, United StatesIn the Customer Contact Response Team (CCRT) I assist end users with their workstations, report issues that might affect the business line, and analyze possible trends to lessen any future negative impact.
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Business Technology AnalystU.S. Bank Apr 2022 - Oct 2022Determined clients’ needs, recommended solutions, troubleshot network and equipment problems, and assisted users in providing sufficient solutions.• Supported customer service center technology with hiring efforts and delivered technology support for onsite and remote employees in the business line.• Tracked new hires’ equipment through Microsoft Excel and Microsoft Lists to ensure that equipment was ordered, ancillary equipment shipped (ex 2nd monitor, webcam, and headset), and confirmed arrival prior to start date.• Coordinated with multiple teams to ensure employees were fully equipped technically through an inhouse ticketing system and remedied any insufficient set ups by collaborating with teammates and vendors.• Diagnosed devices upon return and determined fit for redeployment or returning to warehouse.
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Digital Communications BankerU.S. Bank Sep 2018 - Apr 2022Worked with customers through the bank app and website to digitally service their banking needs.• Answered customer questions via email and chat related to 24 Hour Banking.• Pioneered the chat banker program when it first launched by working through the stability glitches and how to incorporate two live chats with customers.• Utilized SharePoint to centralize knowledge sources to improve team’s knowledge base for onboarding or refreshing information for seasoned chat bankers.
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Technology SupportU.S. Bank Dec 2018 - Sep 2021Rose up to the needs of the Call Center to offer support, as well as work with remote employees in the adaptive workforce environment.• Implemented remote onboarding process to ensure equipment was shipped as soon as possible and was instrumental in lining up a more automated approach resulting in less downtime of staff during height of the pandemic. • Assisted the call center with technology support in addition to standard Digital Communication Banker duties.• Handled onsite assistance of physical computer hardware replacements, and site reorganization after the Call Center switched to a majority remote workforce.• Trained contractors to administer the new hire provisioning project and provided documents to use to increase production.
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Digital Product Technical SupportU.S. Bank Nov 2016 - Sep 2018Worked with customers over the phone primarily on troubleshooting the technical aspects of their interaction to the banking website and app.• Received the Quarterly Top Performer Award for being the top performer for the second quarter of 2018.• Assisted customers experiencing issues over the phone relating to U.S. Bank’s online and mobile banking services.• Pioneered the Digital Product Technical Support pilot team that were new employees brought on with less banking knowledge, but more problem-solving experience to reevaluate the current training programs.• Delivered successful outcomes which enabled training programs to adjust quickly in providing technology support to new employees on a reliable and scalable system.• Increased knowledge base of other aspects of banking which included more banking support to other areas such as Credit Specialist, Business Banking, and Fraud Liaison Center.
Franklin Taylor Education Details
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General Studies
Frequently Asked Questions about Franklin Taylor
What company does Franklin Taylor work for?
Franklin Taylor works for U.s. Bank
What is Franklin Taylor's role at the current company?
Franklin Taylor's current role is Business Technology Analyst & IT Support.
What schools did Franklin Taylor attend?
Franklin Taylor attended Mt. Hood Community College.
Who are Franklin Taylor's colleagues?
Franklin Taylor's colleagues are Jamie Gray, Barry Seifert, Nevaeh Adams, Robert Dahl, Vera Layton, Chris Moore, Shirley Bianca.
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