As a Senior Program Manager with extensive experience in leading regional and enterprise improvement programs, I excel in driving performance and improving retention through strategic planning, standardization, execution, and continuous improvement. I am passionate about mentoring and developing talent, fostering a culture of continuous improvement, and ensuring compliance and high standards across all training initiatives. My strategic approach and commitment to excellence make me a valuable asset for any organization seeking to enhance its major programs. My proven track record includes:- Leadership in Enterprise Level Program Execution: I have successfully led the regional implementation of corporate programs, tools, and resources, resulting in a 5% decrease in new hire turnover and a 5% improvement in new hire graduation rates. I ensure that all leaders effectively implement new programs, leading to a 10% increase in engagement rates. - Principle in partner in design and development of the Warehouse Operations Toolkit, Lead implementation in rollout of the pilot to the New England and Southeast sites, and developed sustainable training used for scaling the program to other regions- Innovative Forklift Training Programs: I designed and managed a best-in-class Forklift Training program that aligns with C&S's core values. This program, piloted and rolled out in the Northeast, increased new lift operators' performance by 10% and reduced incidents by 10% within the first 90 days, significantly lowering turnover rates.- Automation Training and Transition: I developed and implemented comprehensive training plans for the Windsor Locks transition to Symbotic automation. This initiative included capturing best practices, reducing development time by 15%, and introducing innovative solutions that enhanced training effectiveness by 20%, demonstrating my ability to manage complex transitions and drive operational excellence.

In my role as Program Manager, I was the go-to global learning portfolio manager and business partner, committed to delivering efficient and scalable educational solutions that aligned with the strategic growth objectives of a global business. My expertise was in establishing enduring relationships across different business functions, fostering a culture of standardization, efficiency, and operational excellence globally. I was the principal learning partner in developing the first Global Lean Six Sigma Certification program for Dematic. Additionally, I was the primary liaison for selecting a world-class training provider, managing the initial program rollout, handling student administration in Workday, and overseeing vendor management. I also took on a leadership role with the Project Management Office (PMO) to create a more effective Project Management learning ecosystem, using a blend of learning solutions to enhance project outcomes. Holding a Lean Six Sigma Green Belt, I spearheaded an HR Onboarding project, guiding my team of four through the DMAIC process and focusing on "Time to Productivity" as the critical KPI. I was also the co-chair and a founding member of Dematic's first Veteran Employee Resource Group, overseeing the development of its foundational structure, drafting its charter and strategic plan, and preparing for its launch in coordination with the Communications department. I was also instrumental in working with HR Operations to create a Veteran KPI dashboard using Power BI, ensuring that we had the metrics we needed to succeed.

In my role as WMS Training Manager, I led a high-performing team focused on training for Warehouse Management System and Warehouse Execution System (WMS/WES). Our expertise spanned WMS conversions, material handling equipment training, and automated building system startups, specifically for large cold-chain distribution centers. I was the creative force behind the first-ever training curriculum for Blue Yonder/JDA WMS, which included a blended learning approach and a comprehensive skills and knowledge rubric. My team and I provided on-site training to all facility staff—ranging from business office personnel to site management—in preparation for WMS conversions. I also managed the tracking, administration, and documentation of all positional certifications within the warehouse. As a manager, I was responsible for seven direct reports, overseeing both their administrative and developmental needs. I authored a 95-hour, role-based curriculum for Blue Yonder, incorporating a blend of live instruction, job aides, and training videos. Always looking for ways to enhance my team's capabilities, I identified and arranged training to improve their Knowledge, Skills, and Abilities (KSAs). I also created video-based Standard Work instructions for ASRS, Conveyance, and Goods-to-Person operators. One of my most significant achievements was successfully executing a record five WMS Go-live conversions within a span of just three months.

In my capacity as Program Manager for the Engineering Development Program (EDP) and Engineering Master Series workshops, I was at the forefront of fostering the growth and development of technical talent within the organization. My role extended to nurturing high-potential Subject Matter Experts (SMEs) on both Regional and Global teams, with a focus on successfully implementing learning and development initiatives. I took charge of maintaining, planning, and scheduling a global engineering training catalog and workshops that covered various technical courses such as aluminum processing, project management, and reliability. I was instrumental in launching the Cornerstone OnDemand Super-User training and governance program for our Learning Management System. To better adapt to the digital age, I also led WebEx Training "train-the-trainer" courses aimed at enhancing virtual live facilitation skills. My multifaceted role was centered on ensuring top-notch training and development for our engineering teams, locally and globally.

Gwinnett County Department of Water ResourcesAs the Section Manager for Training & Development and Program Manager, I was entrusted with the licensure, training, and talent development for 550 employees involved in plant operations and field construction. Our department is acknowledged for its service excellence and manages two water production facilities, three water reclamation centers, and 220 pump stations. I pioneered a 3-year competency-based advancement program for field construction trades and warehouse staff. I also introduced trades associate certification cards that required managerial oversight to ensure quality and progression through ranks. In addition to these initiatives, I supervised training and career development for a wide range of roles including warehouse techs, engineers, and management personnel. In collaboration with HR, I updated job descriptions and charted career paths for employees. Annually, I conducted around 250 formal training events in various categories, overseeing all vendor procurement and management. I also managed internship programs aimed at developing future talent and promoting industry outreach. My leadership initiatives included partnering with a local technical college to create a tailored leadership curriculum. I am well-versed in OSHA safety training programs and proficient in using SAP systems for learning management. I hold a certification from the University of Georgia and have extensive experience as a lead Instructional Designer using various eLearning tools. My role also included managing a team of six direct reports in high-impact training initiatives.

As the Operations Team Lead, Manufacturing Manager, and Employee Safety Training Manager, I wore multiple hats to ensure seamless operations and safety in our manufacturing environment. I was responsible for overseeing the day-to-day activities on the shop floor, driving efficiencies, and ensuring that all safety protocols were meticulously followed. My duties extended from production planning and inventory control to quality assurance and staff management. I also led the safety training initiatives for the entire workforce. Under my management, we achieved record low accident rates and consistently met or exceeded all production targets. I also implemented lean manufacturing techniques to minimize waste and improve profitability. My hands-on approach included the training of employees across various roles, ensuring they were not only proficient in their tasks but also well-versed in safety protocols and procedures. All training was documented and compliant with regulatory guidelines, ensuring that we were always audit-ready. I managed multiple teams and reported directly to senior management, providing them with regular updates and data-driven reports to make informed decisions. Overall, my multifaceted role was integral in upholding the company's standards in manufacturing excellence and employee safety.

As the Powerhouse Training & Qualification Developer, I acted as the utilities training consultant for Merck's Cogeneration Powerhouse. I was responsible for designing and executing a comprehensive training program aimed at addressing staffing gaps and anticipated retirements. I led the creation of the Powerhouse Operator training and qualification program, which included standard work procedures for high-pressure boiler plants. To begin, I conducted a thorough front-end job analysis that culminated in detailed job descriptions for operators. Based on this, I developed a range of training materials, including lectures, study guides, and certification cards. I trained five new Powerhouse Operators, covering topics like mechanical components, thermodynamics, demineralization, feed systems, water-tube boilers, chemistry, turbines, electrical distribution, and DCS control systems. The project-based assignement received high praise, being named the best program on site by the Operations Director.

During my time with the United States Navy in Jacksonville, Florida, from 2001 to 2014, I served as a Training Department Director and Lieutenant Commander. I managed flight training programs for 108 direct reports, ensuring the safe operation of fixed-wing aircraft. My responsibilities included overseeing the scheduling, performance analysis, and reporting of various training elements like flight and simulator training, oral boards, and qualifications. I was also a certified flight instructor specializing in weapons, communications, and navigation systems on Navy aircraft. Additionally, I acted as the Aviation Maintenance Division Officer for 15 technicians and as the Training Director for 144 aircrew members.Prior to that, from 1988 to 2001, I was stationed in Groton, Connecticut, and Norfolk, Virginia, where I served as a Submarine Nuclear Power Technician, Maintenance Supervisor, and Classroom Trainer. In this role, I oversaw ten employees involved in the operation, maintenance, and certification of US Navy nuclear submarine propulsion plants. I qualified as an Engineering Supervisor and was responsible for the safe operation of submarine reactor plants. I supervised and conducted over 1,000 hours of operations, troubleshooting, inspection, and testing on submarine electrical systems. Additionally, I served as an electrical supervisor and trainer for various electrical test instruments, and I was a classroom instructor, curriculum designer, and test administrator. I earned certifications in Quality Assurance inspection and completed a rigorous Nuclear Power School curriculum covering a wide range of technical subjects.