Frank Mangano, Mba Email and Phone Number

Responsible for the development of technology roadmaps and providing hands on leadership in executing the projects / programs that achieve that roadmap. Conduct deep research and analysis across ITT’s technology base to determine detailed roadmap planning with special focus on ERP platform choices, site sequence for ERP consolidation and other technology adoption plans. Provide hands on leadership in executing the organization's most strategic projects. Serve as IT Governance lead responsible for the company DR/BCP program, general computing controls, audit program and other governance activities as appropriate. As a member of the IT Senior Leadership Team, responsible for helping determine the people, process and technology architectures for the entire enterprise.

Provide leadership for all global IT service related strategy, innovation and operations, including network, voice, collaboration, data center hosting, operational security, messaging, directory services, collaboration, end user services, asset management, service desk, web applications, telecom expense management, acquisitions & divestitures. Reporting to the global CIO, led a team of seven managers/directors and an organization of 60+ individual contributors, as well as an additional 50 business embedded IT support staff across a global matrixed organization. Responsible for $14M annual budget, 1500+ servers and 10,000+ end users.

Provided leadership for all information technology related strategy, innovation and operations for a $300M division of ITT as well as, corporate IT services. Oversaw and optimized $7M annual budget across seven locations globally with a team of three managers and fifteen individual contributors. Reorganized IT organization from being focused in simply running day-to-day operations to driving transformative services while optimizing services.

Evaluated all mergers, acquisitions and divestitures as well as led all post-acquisition integration activities from planning initial tactical needs to long term synergy realization. Executed the proper diligence, analyzing the financial and technology impacts - formulated executive summaries/recommendations, financial models, risk assessments and integration plans for VP & C-level review. Directed the lifecycle of the Enterprise Desktop Technology for ITT globally. Designed and implemented regional support models for EMEA & APAC to support existing business units and our targeted 5-year growth strategy.

Oversaw the infrastructure and security at fifty sites (domestic & offshore) that provide business process outsourcing (BPO) services to internal and external clients. Led the Healthcare Payer and Insurance division in designing enterprise grade technical solutions. • Directed design efforts, proposed and implemented solutions to solve a variety of business problems such as: data center footprint consolidation, green technology initiatives, data center migrations, offshore BPO enablement, data/storage optimization, high availability solutions and single-point of failure remediation. • Handled existing/new customers from RFP response, financial modeling though production ramp and maintenance/operations of environment.• Supervised an environment consisting of ~11K desktops & thin clients, 1,800 physical servers, 1,000 virtual servers, 750 terabytes of data and 700+ network devices.• Installed and maintained multiple stages of production/disaster recovery environments: synchronous, hot, warm, cold with RPOs (Recovery Point Objectives) and RTOs (Recovery Time Objectives) from minutes to hours.• Spearheaded efforts to offshore fifty-five percent of all staff while successfully maintaining all SLAs.• Produced over $500K of cost savings initiatives annually, through automation and off-shoring/near-shoring efforts.• Led team accountable for SAS70 responses, with no qualified findings.

Primary individual responsible for technical detailed design comprised of Cisco network infrastructure, SAN/NAS storage technology (NetApp & EMC) and virtualization (VMWare & MS Terminal Services) for Healthcare & Insurance clients.Responsible for the infrastructure and security at fifteen sites (domestic & offshore) which provide business process outsourcing (BPO) services to internal and external clients.Acted as a HR and functional manager for fourteen individuals across the globe (US, India, Guatemala, Mexico).Redesigned customer extranet (point-to-point solution to MPLS) to reduce cost and provide multi-point redundancy without any negative customer impact.Designed and led implementation of a new 3000 sq. ft datacenter as well as the migration of the infrastructure into the new datacenter.Designed and led the implementation of a new high-availability core infrastructure in our primary datacenter.Responsible for designing, developing and implementing new solutions as well as maintaining and troubleshooting existing solutions.Assisted BPO merger & acquisition team with due diligence process to analyze the infrastructure and security of potential acquisitions.Developed handbooks for each technical area (datacenter management, networks, servers, storage, security, etc.) in order to deploy standardized builds, processes and troubleshooting methodologies for all areas to allow for a homogeneous landscape within the environment.Successfully designed and built disaster recovery environment to cover all business critical functions with an RPO of 24 hours and RTO of 12 hours. Utilizing this environment, we successfully performed yearly disaster recovery tests with 100% success when measured against over 100 critical success factors.Managed multiple internal & external assessments/audits against the infrastructure/security of the environment.

Responsible for an enterprise network that is comprised of multiple customers such as General Motors, EDS, IBM, Covansys, Wipro, and many third party vendors both here in the United States and overseas. Responsible for designing, developing and implementing new extranet solutions as well as maintaining and troubleshooting existing solutions.Supported contract performance and new business efforts. Defined, implemented and documented the entire infrastructure architecture, including customer extranets, DMZ and internal trusted network architecture. Provide support for existing and new initiatives supporting global business requirements. Lead the design and development of elementary to complex, cross-functional, multi-platform application solutions and architectural changes to the base IT infrastructure. Assisted in determining user needs (requirements); assist or leads in designing logical and physical solutions to problems. Coordinates with the Technical Director and Technical Architect.Built, managed and configured local LAN & WAN environments using products such as Cisco routers & switches, Checkpoint Firewalls, Nortel Contivity VPN Switches, Windows & (BIND) DNS Servers, & Microsoft ISA Servers.Lead a GAP analysis team to analyze our current GAPs and develop a plan to bring our data center in compliance with GM – Cornerstone standards.