Frank Manshanden

Frank Manshanden Email and Phone Number

Service Delivery Manager in ICT dienstverlening | Customer Experience | Digitale transformatie | Publieke sector @ KPN
netherlands
Frank Manshanden's Location
Amsterdam Area, Netherlands
Frank Manshanden's Contact Details

Frank Manshanden personal email

n/a
About Frank Manshanden

Meer dan 20 jaar ervaring als Service Delivery Manager in de IT; overall verantwoordelijk voor de aan opdrachtgever geleverde dienstverlening en klant experience.

Frank Manshanden's Current Company Details
KPN

Kpn

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Service Delivery Manager in ICT dienstverlening | Customer Experience | Digitale transformatie | Publieke sector
netherlands
Website:
kpn.com
Employees:
17706
Frank Manshanden Work Experience Details
  • Kpn
    Service Delivery Manager
    Kpn Aug 2015 - Present
    Nederland
    Als Service Delivery Manager bij KPN Integration (sector Public) verantwoordelijk voor de kwaliteit, continuïteit en veiligheid van de IT-dienstverlening aan meerdere groot zakelijke klanten (B2B)
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  • Multrix
    Service Level Manager
    Multrix Aug 2008 - Aug 2015
  • Stream
    Service Delivery Manager
    Stream Sep 2003 - Aug 2008
    Manage the delivery of support services and ensure clients goals are achieved. To insure that the operation meets or exceeds the business, operating and financial goals. Ensure that the assigned group of support specialists and Team Managers provides high quality service whilst maximising the available resources and maintaining customer satisfaction.
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  • Stream
    Team Manager
    Stream 2000 - 2004
  • Stream Global Service Inc
    Service Delivery Manager
    Stream Global Service Inc 2001 - 2008
  • Chamber Of Commerce
    Consultant
    Chamber Of Commerce Sep 1995 - Dec 2000

Frank Manshanden Skills

Call Center Customer Satisfaction Management Customer Service Call Centers Sales Crm Technical Support Service Delivery

Frank Manshanden Education Details

Frequently Asked Questions about Frank Manshanden

What company does Frank Manshanden work for?

Frank Manshanden works for Kpn

What is Frank Manshanden's role at the current company?

Frank Manshanden's current role is Service Delivery Manager in ICT dienstverlening | Customer Experience | Digitale transformatie | Publieke sector.

What is Frank Manshanden's email address?

Frank Manshanden's email address is frank.manshanden@is.nl

What schools did Frank Manshanden attend?

Frank Manshanden attended Vrije Universiteit Amsterdam (Vu Amsterdam), Nieuwediep.

What skills is Frank Manshanden known for?

Frank Manshanden has skills like Call Center, Customer Satisfaction, Management, Customer Service, Call Centers, Sales, Crm, Technical Support, Service Delivery.

Who are Frank Manshanden's colleagues?

Frank Manshanden's colleagues are Joey Joren, Sacha Hoogstrate, John Gelissen, Msc., Edward Okai, Theo Van Den Broek, Polly Renner, Marisa Vroegop.

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