Frank Martinez

Frank Martinez Email and Phone Number

Managing Director @ My Bike
Mission Viejo, California 92691, US
Frank Martinez's Location
Granada, Andalusia, Spain, Spain
Frank Martinez's Contact Details

Frank Martinez work email

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About Frank Martinez

Highlights36 years experience in the software industry.Support Lead at Secutix mananing and coordinating Level 1,2 and 3 support Teams.Development Manager for Experian overseen 6 product development groups with more than 30 developers.Senior Quality Manager at Unit4 , leading the quality control for the Talent Management product (Formerly Intuo), Devops, SCRUM, Postman, Jira, ConfluenceTechnology consultant, Freelance. Software QA Services. Testing Strategy, Test Plans, Execution of test cases.Test Lead for mobile technologies at SDL. Experienced on localization services and QA for mobile and computer apps.General Manager at startup Nexia Global created business plan and managing business development, operations, sales and product development.Business Strategy Manager at startup JaraTech and co owner. The best solution to find talent for your company using social networks. Cemosa's CIO. In 5 years rebuilt Cemosa's IT services and LOB aplications. As the CIO I managed all information technology and telecomunications .16 years working at Microsoft:Managed a team of international Site Managers and the local Spanish Microsoft Office Web site.Developed de local Microsoft Office solutions catalog signing up 42 partners.8 years of experience as a manager of teams at Microsoft.8 years experience in software localization and adaptation to local market needs.8 years experience in software customer service and support. Translated customer support articles and contracts.I owned a small hotel in Valladolid, Spain, have experience in managing Airbnb properties and had different management roles as advisor and investor in some small companies since 1991. 1 year as a technical writer translating Microsoft Jormal technical articles.Looking for leadership roles in tech companies.Specialties: budgeting, business development, content management, contract management, customer satisfaction, development, email, engineering, english, hiring, ITIL, marketing, microsoft access, microsoft excel, microsoft exchange, microsoft lan manager, microsoft mail, microsoft office, microsoft office 2000, microsoft windows, negotiation, quality, reports, san, SAP, SMS, SNA, Spanish, staffing, strategic, technical support, telecommunications, WAN, web site promotion, testing and QA services

Frank Martinez's Current Company Details
My Bike

My Bike

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Managing Director
Mission Viejo, California 92691, US
Website:
market-era.000webhostapp.com
Employees:
11
Frank Martinez Work Experience Details
  • My Bike
    Managing Director
    My Bike
    Granada, Al, Es
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  • Secutix
    Customer Support Lead
    Secutix Aug 2023 - Jul 2024
    Granada, Andalucía, España
    As the Customer Support Lead I own the Service Management Organization and the Customer Support processes to drive improvements and increase CSAT in the organization.Some of my responsibilities include:Drive the global Support organization and take appropriate actions / decisions to reach the global Support KPI in term of backlog and SLA/OLA.Management of the SMO office, including the Quality Manager and Support Supervisor.Service Provider Management, Salesforce consultants.Work with Engineering, Product Team, and Customer Success to improve customer satisfaction. Work with top Management, reporting tracking the KPIs that increase efficiency and customer satisfaction.
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  • Self Employed
    Consultant
    Self Employed Aug 2022 - Sep 2023
    Team Lead -- QA Full Scope Technical Review Leader a Team of TI consultants that conducts external Quality Technical Review activities for software and other deliverables for the European Union Tax Authorities. I organized the Full Scope reviewers team in order to handle their tasks in an efficient way,Made sure strict deadlines for reviews SLAs are met. Also verified that the review met the quality standards of the European Tax Administration.Managed the review process cycle.Managed administrative and management tasks for the team. Like vacation request, performance reviews, hiring interviews, etc.https://commission.europa.eu/about-european-commission/departments-and-executive-agencies/taxation-and-customs-union_en
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  • Experian
    Group Development Manager
    Experian Mar 2022 - Aug 2022
    Granada, Andalusia, Spain
    Lead a group of 5 Development Managers in different projects and 30 people. I managed the Team's capacity to meet the company's business plan.I transformed and reorganized the department in a more horizontal structure, instead of monolithic increasing the Team's capacity to handle more projects at the same time.I made sure the projects finished on time using SCRUM methodology. Follow up on the status of the different projects and help clear roadblocks to finish the projects in the agreed time.Work with the different business stakeholders to make sure the services that we were offering where up to date and included customer feedback and requests.Make sure we solved the different reported incidents with sufficient quality following SLAsI was involved in interviews and the hiring process.I managed the performance reviews for my team.I was involved in the FY budgeting process.
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  • Unit4
    Senior Quality Manager
    Unit4 Jan 2021 - Feb 2022
    Granada, Andalusia, Spain
    Lead the quality assurance for Intuo, Unit4's Talent Management productMake Test Plans and deliver the product quality visionDesign and execute Test CasesDesing Test procedures and other Quaility assurance processes.Work in a SCRUM team and used Azure Devops to manage the quality assurance tasks.Use Postman to test APIsReview user stories and participate in all SCRUM team meetings.
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  • Self-Employed
    Consultant Freelance
    Self-Employed Sep 2019 - Jan 2021
    Granada, Spain
    Work on QA projects for Allianz in France and their customer Web Site in order to automate customer requests for insurance on the Web. Developed the test plan, test cases and execution. Make sure that the Web worked in the mayor PC and mobile platforms including IOS and Android. Work remotely with the developer and project management team located in France.Work in QA projects for the mobile app startup LoveThis. Executing the test plan, creating test cases and everything related to quality assurance.https://www.eu-startups.com/2011/03/launch-are-users-really-going-to-lovethis/
  • Sdl Plc
    Test Team Lead
    Sdl Plc May 2018 - Aug 2019
    Granada, Spain
    Manage a team of 9 testers, testing the latest technology for mobile apps, like the Bixby voice assistants for the Spanish market.
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  • Nexia Global
    General Manager
    Nexia Global Jan 2013 - Jan 2018
    Granada, Spain
    Oversee Nexia's business development, operations, sales and product development.Nexia's IT and business solutions are designed to assist the company in boosting employees productivity and to improve operations, sales, services and customer loyalty.SpecialtiesHardware and Software, Mobile Apps quality control, Apple, Google and Microsoft technologies, Web design, positioning and analitics, Technology Consulting, Mobile aplication development, testing and QA services
  • Jaratech Social Technologies
    Business Strategy Manager
    Jaratech Social Technologies Jan 2012 - Dec 2012
    Madrid Area, Spain
    Develop and execute the business plan in order to achieve JaraTech's objectives. Analize and improve the business bottom line. We are commercializing our Talent Search Engine called 'Social Search', that enables our customers to recruit the best candidates using the most important social networks worldwide. Some of our services include:Aimcandidate : Headhunting servicesSocial Search (Search Engine)Social Seed Talent (Student Placement)Social Insight (Online Reputacion)Social Goldfinder (Leads)
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  • Cemosa
    Director Of Information Systems
    Cemosa Jun 2006 - Jan 2012
    Managed a department of 9 engineers, reporting directly to the Chief Executive Officer. I controlled a TI and Telecommunications budget of 1.3 million Euros. Main Tasks: Owner of the TI and Telecommunications strategic plan.Roll out solutions to automate most user needs. Supervise the execution of all technological projects to successful completion.Manage relationships with third party technology providers and negotiated big scale investments.Accomplishments:Organized the new Information's Systems group at CemosaImplemented an objectives based review system for my groupHired 7 of the 9 people that are part of the group.Designed an internal support Hot-Line.Helped define the technology and partners to create custom applications.Lowered the average incident resolution time from 4 days to less than 24 hours.Increased the customer satisfaction. Created an internal Knowledge Base and incident tracking system.Increase the system availability time from 80% to 99%, virtually eliminating critical system failures.Modernized the email infrastructure migrating to Microsoft Exchange 2007 and Windows Mobile for PDA devices.Negotiated large service contracts with 3rd parties like Microsoft and Dell.Lowered the cost of the workstations from 74€ to 35€ per month.Supervised the Intranet deployment project using Microsoft SharePoint technology.Supervised the installation/evaluation of a new central storage system SAN EMC/Dell CX-3 20.Formulated the strategy for the new LOB applications. Finishing a SAP deployment and development project.Lowered the telecommunications costs 30% and at the same time increased WAN performance by a factor or three.
  • Microsoft
    Lead International Site Manager
    Microsoft 2004 - Jun 2006
    I managed a team of Site managers in charge of web strategy, site content and publishing for the Office Online site http://office.microsoft.com; Main Tasks:Designed the strategy to sign 3rd party partners to the Office Online solution catalogue.Worked on the creation and reorganization of the first group of international site managers.I managed the group's objectives and performance.Lead the business development process from a local standpoint Accomplishments:Multiplied by 4 the number of unique users of the Spanish Office Online site from 300.000 to 1.200.000Worked on the transition of the International Program Manager's group to International Site Managers.Signed 42 partners for the Office Online solution catalog. 1 multi-market custom deal to access the Spanish Royal Academy dictionary for free.
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  • Microsoft
    International Program Manager Lead
    Microsoft 2000 - 2004
    Lead a group of International Program Managers for Visio, Project and MapPoint.Main TasksReviewed product specifications and gave feedback to development groups in Redmond to improve the products for the European market.Hired the group of Program Managers for the group.Set objectives and measured the performance for the group.Accomplishments:Lowered the bug count for these products in the European market.Made sure that these products followed local market rules and needs.
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  • Microsoft
    Program Manager
    Microsoft Jun 1998 - Jun 2000
    Global Program Manager for all the Microsoft products sold in Spain (Windows, Office, Encarta, etc.). Lead a group of third party vendors that helped Main Tasks:In charge of the strategy and staffing for the groupTrained the third party engineers that worked with me in the Microsoft product development cycle.Reviewed product specifications and gave feedback to the development groups in Redmond USA. Minimized product bugs for the Spanish market.Created specifications for Office Small Business. Outsourced the development of the Small Business Financial manager for Spanish Office.Accomplishments:Released to market in time of Windows 98, Encarta, Office 2000 y Office Small Business.The only team in Europe to be able to handle this workload with a headcount of 4. For example, for the French market the headcount was double the one in Spain for the same amount of work.Integration of the Spanish Royal Academy dictionary with Encarta. Custom business development deal.
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  • Microsoft
    Technical Account Manager
    Microsoft Jun 1995 - Jun 1998
    The primary role of a Technical Account Manager is to ensure that Premier Support services are delivered in a professional way and that the customers are satisfied with the value and the quality of the Premier Support. The Premier support contract is the highest level of support contract that a customer can sign with Microsoft.Main Tasks:Conducted regular review meeting with the customers. Managed and coordinated activities covered by Premier Support contracts. Ensured a high quality and efficient technical support including the escalation process. Identified potential areas where Microsoft technology could provide value to the customers. Ensured that customers were highly satisfied with the quality of the support services. Ensured the existing Premier Support contracts are renewed. Accomplishments:First TAM in Spain.Created the strategy for local services and signed multi year contracts with Bancaja, Iberdrola, Ibercaja and the Internal Revenue Service. Renewed all support contracts assigned.
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  • Microsoft
    Support Engineer
    Microsoft Mar 1991 - Jun 1995
    Delivered technical support to products like: Windows Server, Windows NT, LAN Manager, SNA server, Microsoft Mail and Systems Management Server.Main Tasks:Technical support and resolution of incidents.I was in the hiring loop for other engineers.Created tools to automate the support delivery. Accomplishments:High level of customer satisfaction.No one in Europe gave support to that amount of products and with few resources.Helped installed the first LAN in Microsoft Iberica and email system.Installed the first support knowledge base.Created course material to train new engineers
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  • Microsoft
    Support Engineer
    Microsoft Oct 1990 - Mar 1991
    Delivered technical support to products like Windows Server and LAN Manager. Had access to the LAN Manager Source code in order and help isolate problems and escalated issues to the development team..Main Tasks:Technical support and resolution of incidents.Created technical article for the Knowledge Base. Created course material to train new engineers
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  • Microsoft
    Test Development Engineer
    Microsoft Mar 1990 - Oct 1990
    Test development engineer for the first version of Word for WindowsMain Tasks:Creation of test automation tools in C.Executing of test script and test cases.Accomplishments:Created various test automation tools.I was the engineer that opened the highest amount of bugs in my team.
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  • Microsoft Services
    Technical Account Manager
    Microsoft Services 1994 - 1997
    The primary role of a Technical Account Manager is to ensure that Premier Support services are delivered in a professional way and that the customers are satisfied with the value and the quality of the Premier Support. The Premier support contract is the highest level of support contract that a customer can sign with Microsoft.Main Tasks:Conducted regular review meeting with the customers. Managed and coordinated activities covered by Premier Support contracts. Ensured a high quality and efficient technical support including the escalation process. Identified potential areas where Microsoft technology could provide value to the customers. Ensured that customers were highly satisfied with the quality of the support services. Ensured the existing Premier Support contracts are renewed. Accomplishments:First TAM in Spain. First MSCE (Microsoft Certified Systems Engineer) in Microsoft Spain, and one of the first in Spain to have this qualification. Created the strategy for local services and signed multi year contracts with Bancaja, Iberdrola, Ibercaja and the Internal Revenue Service. Renewed all support contracts assigned.
  • Microsoft
    Technical Support Engineer
    Microsoft Mar 1989 - Dec 1989
    Supported products like Microsoft Windows 1.0 and 2.x, and Excel.Main Tasks:Technical support and resolution of incidents.Created technical article for the Knowledge Base.
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Frank Martinez Skills

Itil Telecommunications Business Development Negotiation Microsoft Office Servers Internationalization Localization Microsoft Technologies Team Management Systems Engineering Marketing Microsoft Excel Windows Strategy Program Management Content Management Customer Satisfaction Business Intelligence Sap Budgets Management Crm Integration It Service Management Visio Sharepoint Leadership Business Strategy Start Ups Outsourcing It Strategy Cloud Computing Mobile Applications Mobile Testing Ios Development Business Planning Networking Performance Management Microsoft Products Customer Relationship Management Team Leadership Software As A Service Mobile Devices Project Management

Frank Martinez Education Details

Frequently Asked Questions about Frank Martinez

What company does Frank Martinez work for?

Frank Martinez works for My Bike

What is Frank Martinez's role at the current company?

Frank Martinez's current role is Managing Director.

What is Frank Martinez's email address?

Frank Martinez's email address is fr****@****ail.com

What is Frank Martinez's direct phone number?

Frank Martinez's direct phone number is +150344*****

What schools did Frank Martinez attend?

Frank Martinez attended The Evergreen State College.

What skills is Frank Martinez known for?

Frank Martinez has skills like Itil, Telecommunications, Business Development, Negotiation, Microsoft Office, Servers, Internationalization, Localization, Microsoft Technologies, Team Management, Systems Engineering, Marketing.

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