Frank Mark Rabena Email & Phone Number

Greece

Key responsibilities:- Liaise with clients to get a deep understanding of their business knowledge gaps and needs- Compile and share a high-quality expert profile briefing with our clients- Perform critical research into markets and companies around the globe- Reach out to experts on a regular basis to screen and validate their knowledge and relevance on specific projects- Connect experts with our clients based on their project needs- Ensure our clients’ best interests throughout our collaboration, while safeguarding their data and information

Aghia Paraskevi, Athens, Greece

- Drafted guides for the survey platform used by the college for future student assistant usage.- Analysing surveys and preparing reports on statistics and analytics of major college events organized by the office.- Led a team of five new student assistants when instructed.- Provided information to all students requesting assistance regarding student life inquiries.- Assisted with planning of major campus events in terms of events management and logistics.- Edited/created surveys required for all ACG clubs, organizations, and societies for the 2020 Student Awards Ceremony.

Athens, Greece

- Assist in all labs operation functions and procedures- Support users on basic Computer Operations- Assist users in college computer related procedures (Blackboard, ACG Network Login, Campus Web, ACGmail, Printing etc.)- Maintenance and support of the labs day-to-day operation- Perform computer lab supervision tasks- Enforce Lab Policies/procedures and report violations

- Assisted UK customers on the phone regarding any inquiries on the purchase of a product.- Marketed advantages of specific product that would suit customer based on listening to their personal or business needs.

- Created Excel reports of mayors elected in each major municipality of Greece to better allocate assistance in bridging the gap between the public and private sector of Athens- Interviewed key members of Ανοιχτά Σχολεία organization to publish a blog post about the various activities they conduct throughout the summer.

- Assisted UK customers on the phone regarding any inquiries/assistance on iOS products.- Assisted in troubleshooting any issues with their Apple iOS device.

Master Of Science - Msc, Strategic Human Resources Management

Minor Certificate, Leadership And Management

Bachelor'S Degree, Information Technology, 3.48/4.00 Cum Laude

Bachelor'S Degree, Information Technology, Digital Media Technologies Emphasis, 3.48/4.00 Cum Laude