Implementing and maintaining ISO 9001:2015 quality management system and documentation.Providing technical interface and problem resolution/corrective action on issues concerning product quality.Working with engineering & manufacturing personnel to identify critical quality characteristics, including establishing inspection methods, develop Quality Plans and Control Plans.Performing product FMEA/Risk Assessments.Managing and performing Internal Audits.Providing quotes for all IC programming.Assisting in CSR activities- from customer interface, order entry & management to shipping and purchasing

Established design verification testing protocols, delivered feedback and analysis of data, and tested results. Analyzed and troubleshoot field returns from quality team. Managed purchase orders and sample orders for R&D. Oversaw priorities of the lab in accordance with business priorities.• Executed design verification testing on beverage products (brands such as Contigo, Bubba Coleman & Rubbermaid) with an on-time completion rate of 99%.• Created and managed inspection protocols for suppliers and 3rd party inspectors to ensure product quality standard were met leading to a defect escape rate of under 1%.• Maintained test lab equipment (including 3D printers & precision measurement systems) through calibrations and validations, regular PM programs, servicing, and repair that led to 20% cost saving on lab material consumption.• Introduced and maintained efficient procedures and workflows for test activities which increased efficiency by over 10%.

Provided mechanical support to various products from low end flip phones to the current highly complex smartphones. Responsibility included field failure analysis, resolving any quality issues, providing support to manufacturing and service centers & redesign parts and update technical prints.-Optimized field reliability performance by implementing hardware improvementsEnhanced the customer experience by addressing any concerns or field failures issues after product launch-Ensured consistent product quality and maintained reliable supply for high volume manufacturing by closely managing component change approvals-Addressed any supply chain related quality issues that require engineering expertise -Maximized revenue and expanded customer base by creating new product spinoffs producing over $1M in incremental sales.-Constantly improved quality of new product development by creating and sharing lessons learned, ensuring correction of quality issues-Resolved mechanical issues in repair service center and performed periodic audits, ensuring equal quality as newly manufactured products saving the organization over $100k.