Frank Merino Email & Phone Number

Weston, Florida, United States

As Chief Operating Officer (COO) at Forthright, I am responsible for overseeing all aspects of our business operations, including our cloud, end-user computing (EUC), automation, and other technology consulting services. With 20+ years of experience in the industry, I have a proven track record of delivering successful projects and driving growth for our clients.At Forthright, we pride ourselves on being a leading MSP and consulting firm that helps businesses navigate the complex world of technology. We offer a wide range of services, including cloud migration, EUC management, automation implementation, and more. Our team of experts has extensive experience working with businesses of all sizes across a variety of industries.As the COO, my focus is on ensuring that our team delivers exceptional service and results for our clients. I am committed to maintaining Forthright’s reputation as a trusted advisor and partner to our clients and ensuring that we continue to innovate and evolve to meet their changing needs.If you're looking for a partner to help you navigate the complex world of technology, Forthright is here to help. Contact us today to learn more about how we can help your business succeed.

Miramar, Fl

As VP of Professional Services, I'm required to operate efficiently while handling product/services customizations, project management, and technical support in their organization. Ensure excellent customer relations, as well as engage in high-priority interactions with clients (which includes various chief executives of other companies). I'm required to help maximize the use of company assets while minimizing waste. Additionally, expand and apply standard engagement methodologies, including conferring frameworks, tools, and workforce development for the customers and their businesses. In charge of ensuring the smooth, effective operation of multiple concurrent projects targeted a diverse client base. Able to use relevant information to manage and interpret models that facilitate training and support within the company as well. VP of Professional Services, I must have extensive experience in the field and in management, and be passionate about client satisfaction. Also need to know how to assess customer needs, articulate client needs internally, and serve as a representative of the company to external individuals. I must be able to prioritize professional services that will benefit the company, as well as an impact key business metrics. Common Tasks:Provide leadership for the overall operating performance of the business.Evaluate operational processes and procedures, and develop strategies and implementation plans to improve and standardize all aspects of operations.

Miramar, Fl

Manage a team of Architects and Engineers for designing and implementing Enterprise solution for company's IT Infrastructures. Architect solutions revolving around Enterprise strategies in the data center's end-to-end infrastructure. Established a methodology for which all members of the engineering team would follow. This allowed for productizing of key services to be delivered to our customers while tracking the performance of the team. As the team grew to beyond 12 members, implemented a pod systems to streamline the delivery teams and provide team consistency to both in house team members and clients.

As one of the lead architects for the company. I was involved enterprise projects around Microsoft, VMware, and Citrix technologies. This included their dependencies such at network, storage, servers, and security items. Provided guidance for other team members on technologies. And instill a culture of automation through scripts.

Miami, Florida

Owner and Sr. Architect, supporting small business in the greater Miami area. Provided managed services and digital transformation services to move organizations to digital and automated services within their business.

North Miami Beach, Florida

As part of the team of 7, supported 5000 users across two locations. As frontline support, the following technologies were part of my daily tasks:- Provide over the phone, remote, and onsite support- Managed PC, Mac, and terminal updates- Supported printers, and scanners (HP, Xerox, etc.)- Used Microsoft remote management tools such as ADUC, Remote Registry, Remote Assistance, command line, etc. to support users

North Miami Beach, Florida

Developed and supported line of business applications written in VB and .Net. Produced an office supply asset management application for internal teams to keep track of loaned equipment and inventory.

Education record

Education record

Education record

Education record