Frank Messner Email & Phone Number

Midland, Michigan, United States

Saginaw, Michigan, United States

Saginaw, Michigan

1. Provide technical support through phone calls, email, tickets and remote assistance to analyze problems, and develop proposed solutions for staff in their use of desktop computers and software.2. Provide routine maintenance of desktop computer equipment and software.3. Responsible for maintaining a database of helpdesk requests/resolution for a systematic and efficient approach to problem resolution and assuring that all issues are documented fully and appropriately.4. Assist… Show more 1. Provide technical support through phone calls, email, tickets and remote assistance to analyze problems, and develop proposed solutions for staff in their use of desktop computers and software.2. Provide routine maintenance of desktop computer equipment and software.3. Responsible for maintaining a database of helpdesk requests/resolution for a systematic and efficient approach to problem resolution and assuring that all issues are documented fully and appropriately.4. Assist with routine troubleshooting of network connectivity issues.5. Maintain databases of software licenses and hardware equipment. 6. Create Images for desktops, laptops and tablets with specialized software requirements, set up and deploy computer equipment.7. Create, maintain and remove accounts and proper network folder access within Active Directory. 8. Create, maintain and remove accounts within Skype for Business and Microsoft Exchange.9. Responsible for the company Verizon account for the ordering/upgrading, setting up and training staff on use of company cell phones, MiFi devices and iPad tablets.10. Assist with the appropriate disposal of retired components of the Information System (desktop PCs, printers, etc.). Show less

Midland, Michigan

1. Provide end user services, including troubleshooting hardware, software, network connectivity applications for all pharmacy needs2. Troubleshoot all reported issues for: printer queue, remote access, wireless, user and work station accounts, file and printer issues3. Install, configure and upgrade both hardware and software on workstations and peripherals4. Identify, research and resolve all technical problems. Accurately track and document problems to ensure a timely… Show more 1. Provide end user services, including troubleshooting hardware, software, network connectivity applications for all pharmacy needs2. Troubleshoot all reported issues for: printer queue, remote access, wireless, user and work station accounts, file and printer issues3. Install, configure and upgrade both hardware and software on workstations and peripherals4. Identify, research and resolve all technical problems. Accurately track and document problems to ensure a timely resolution5. Provide laser printer support including stocking, replacing, and maintaining toner, fuser, and kits6. Maintain all thermal printers and labels7. Conduct regular server data backups and other disaster recovery methods8. Provide operational support for maintenance of infrastructure items that affect and involve phone systems, alarm systems, cables, electrical, internet, HVAC (heating and cooling system) copiers, faxes and printers Show less

Fayetteville, North Carolina Area

1. Repaired and maintained broken or worn out computer and printer hardware on-site with provided parts and tools.2. Installed new HP branded computers and printers to users with older and failing equipment; set up and customized software installations to fit the user’s role.3. Built general purpose labs and set up required software for students and staff. Maintained labs with Deep Freeze to control student usage; maintained and updated software when needed or requested.4. Found and… Show more 1. Repaired and maintained broken or worn out computer and printer hardware on-site with provided parts and tools.2. Installed new HP branded computers and printers to users with older and failing equipment; set up and customized software installations to fit the user’s role.3. Built general purpose labs and set up required software for students and staff. Maintained labs with Deep Freeze to control student usage; maintained and updated software when needed or requested.4. Found and eliminated malware, viruses and any other infections that may have corrupted a machine.5. Configured Microsoft Exchange e-mail on Windows Mobile and Blackberry handhelds for administrators that requested access for e-mail and calendar appointments on the go.6. Answered phone calls professionally and utilized remote desktop to correct issues with minor software problems quickly to allow the user to perform their necessary daily tasks.7. Install and support education software (Renaissance, Scholastic, Passkey Learning)8. Help install/upgrade local-area networks; installed and programmed Cisco switches to expand school LANs. Show less