-Provide oversight of program managers who provide direct services and support to individuals and/or clients.-Continuously become versed with Utilities & Rental Assistance, Outreach Services, Financial Education & Mortgage Assistance and Weatherization Assistance Services.-Establish and maintain relationships with other agencies, organizations, and partners.-Provide outreach goals as communicated by the Director to program managers and ensure program compliance in each department. -Assist the Director in preparing, planning, and administering budgets for programs, grants, services and provide continuous follow up with Program Managers.-Assist the Director with continuous follow-up research opportunities for grant funding.-Assist in preparing and maintaining all required reports.-Assist in researching and analyzing member or community needs to determine future program directions and goals.-Speak to community groups to explain and interpret agency purposes, programs, and policies.-Monitor daily operation of programs and events. Determine if the events have met the expected goals.-Assist the Director in programs planning, organizing, and directing community.-Evaluate the work of staff to ensure programs are of appropriate quality and resources are used effectively.-Ensure the delivery of quality services by providing training to all staff who work within these specific programs.

-Conduct and document initial screening and eligibility determination for all new client referrals.-Provide intensive housing and vocational case management to veterans and their families.-Actively involve clients in the design and delivery of supportive services by ensuring they have an active voice in their goal/service plans.-Develop individual budgets and service plans with each veteran client.-Provide service coordination and linkage to include Veteran Services Enrollment, crisis intervention, vocational and employment assistance, general health and dental services, income support and benefits, substance abuse treatments, mental health services and consumer and family involvement.-Conduct weekly meetings with participants to identify short and long-term goals, money management, and employment/education issues.-Assist participants in retaining housing and maximize their independence and self-sufficiency by providing linkage and referral to appropriate community services and resources.-Maintain and secure comprehensive case files and prepare and submit all programmatic reports as required.-Provide information and recommendations to the Program Manager regarding program evaluation and modification to better meet the needs of veterans.-Oversee and coordinate SSVF client intake process and initial assessment; create and maintain new client files electronically.-Responsible for maintaining HMIS database records, including client intakes, program entry and program exit.-Ensure that all data is entered into HMIS within 24 hours of service delivery.-Participate in department staff meetings and case conferences.

Being operations manager, I directed company operations, including scheduling, training, and inventory control to increase profitability. I conducted performance assessments on a regular basis, provided productive feedback, and trained in deficient areas by coaching, mentoring, and supporting high-performing teams. Moreover, I hired and educated team members on application of projects, customer relations, and customer service. Furthermore, I kept information current and corrected by evaluating financial reports and reconciling accounts regularly. During this role, I facilitated executive management during administrative decision-making process by documenting daily reports to recommend corrective actions and improvements. Likewise, I cooperated with director of quality control in developing and completing area policies and standard operating procedures while evaluating and updating changes for final submission of the upcoming year.Key Accomplishments:►Worked on priority basis to complete contractual duties for schedule and installations.► Boosted overall effectiveness by developing productive relationships with other organizations.► Ensured adherence to all applicable laws and regulations for safe environment and food safety by identifying and resolving issues for annual state inspections.►Carried out annual competency assessment while certifying staff maintained licensure and certifications as needed.►Exhibited extensive knowledge and expertise in occupational health and safety regulations and Washington industrial safety and health act.

As Manager of Operations, I provided services by assisting HR operations, which included strategic workforce planning, performance management, hiring process, and benefits administration. During my tenure, I conducted pre-and post-deployment training and validation operations. I also organized Army Warrior Task training by initiating simulated combat training environment to emulate real-life enemies accurately and offered more realistic experience for army warrior military personnel. Moreover, I performed risk evaluation to maintain safety of all military personnel.Key Accomplishments:►Streamlined professional skill development process by coaching, managing, and motivating employees.►Enhanced functional efficiencies by developing effective training strategies, systems, and procedures.►Managed staff development and succession planning to stimulate operational performance.►Trained, educated, and mentored approximately 240 military personnel weekly.

During my role as Delegator /Medical Supervisor, I formulated policies to align processes with plasma facility strategic programs and complied with statutory, regulatory, state, and federal regulations. Moreover, I directed product testing to ensure compliance with quality standards and government guidelines. Furthermore, I collaborated with medical director, quality, and administration to ensure staff’s current licensure and certifications as mandatory. During this role, I also documented facility records and managed sensitive data while assuring accuracy. Part of my responsibility included overseeing quality management operations for facility risk management and safety, process improvement, and infection control. I also cooperated with store manager to perform day-to-day operations while providing problem resolutions. Key Accomplishments:► Improved safety and health programs by optimizing case and clinical management and recommending action plans.►Optimized overall patient care and response time by building relationships with multi-disciplinary staff.► Monitored inter-disciplinary programs, performance standards, and current practices to design new systems and increase organizational performance and staff aptitude.