As the leader of digital products portfolio for Heineken in Rwanda, I play a role in optimizing the route-to-market and route to consumer strategy enabling sales growth.

Software Test case execution and bug reports writing and submission.

Key accomplishments as Acting CEO:- Put MyKibo into the ALX six-month Accelerator program, culminating in the validation of the procurement-as-a-service business model.- Increased paying customers by 30%.- Secured commitments from 5 prospective investors.- Won a cash grants

- Increased the number of partner organizations by 20% by developing and implementing a new partnership strategy that focused on targeting key players in the industry.- Led day to day business operations

- Managed a cross-functional team of 10 engineers and designers to successfully develop and launch new products.- Implemented a customer feedback loop to continuously improve the product, resulting in a 20% increase in customer satisfaction within six months.- Developed and executed a comprehensive market research plan, resulting in the identification of a new product line opportunity with an estimated market size of $50B

- Expanded vendor network by 56% within the first 6 months through proactive identification, outreach, and onboarding of new partners- Implemented innovative tools to streamline cost and operations, resulting in a 70% reduction in overall costs.

- Responsible for hiring and training new employees.- Establishing systems and tools to ensure a positive user experience.- Analyzing user insights and developing recommendations for an improved service offering.- Attending to customers' needs to ensure overall satisfaction.

- Create customer journey maps that visualize the customer journey and identify opportunities to improve the customer experience.- Develop customer acquisition strategies that generate leads, convert prospects into customers, and retain existing customers.- Conduct user experience research to understand how users interact with the product and identify areas for improvement.- Identify features that will improve the user experience and communicates the results of the research to the… Show more - Create customer journey maps that visualize the customer journey and identify opportunities to improve the customer experience.- Develop customer acquisition strategies that generate leads, convert prospects into customers, and retain existing customers.- Conduct user experience research to understand how users interact with the product and identify areas for improvement.- Identify features that will improve the user experience and communicates the results of the research to the product team for development.- Work cross-functionally with marketing, sales, and product teams to ensure that the customer experience is aligned with the company's overall goals.- Drive continuous improvement of the customer experience by monitoring feedback and implementing changes as needed. Show less

I empower entrepreneurs to develop innovative solutions that make a meaningful impact!

- Stakeholders and client facing communications and management- Research and development

Coordinate day to day activities, drive strategy and initiative, lead design thinking process to help bring to life a successful MVP of PePlaace

- Manage online learning platforms and content (LMS)- Prepare and design PowerPoint (slides) presentations- Perform data analysis and reporting to the academic team on students engagement with learning materials

- Assessing existing revenue models and recommending new revenue streams- Creating a business plan to implement recommended strategies

- Research and Developing content materials for financial accounting course- Managing and updating learning management platform contents- Conduct data analysis on students' performance and engagement with course materials

- Working in a team to test course materials for four degrees: International Business and Trade, Global Challenges, Computer Science, and Entrepreneurship- Research and recommendations to improve student's learning experience with course designs

As a Student Recruitment Intern at the African Leadership University, my duties and responsibilities were but not limited; Speaking to students, parents, educators and other stakeholders about the undergraduate program and my ALU experience as a student. Carrying out campus tours for visitors.Helping current applicants with queries on the ALU Undergraduate application.Working on projects to improve student recruitment processes and systems.