Frank Nelles

Frank Nelles Email and Phone Number

Service Sucess Manager / Service Delivery Manager / Customer Satisfaction @ SoftwareOne
stans, nidwalden, switzerland
Frank Nelles's Location
Greater Hamburg Area, Germany
About Frank Nelles

I have many years of experience working with various aspects of the IT-Industry from Service Delivery, Troubleshooting, Technical Support, Enterprise Software, Operations Management and Process Improvement; all within large organizations.My working style is characterized by a high willingness to learn, quick comprehension, clearly structured, and pragmatic. I am a good listener with empathy.I draw my motivation from the close, long-term cooperation. My goal as a person-of-trust is always to further develop the customer.

Frank Nelles's Current Company Details
SoftwareOne

Softwareone

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Service Sucess Manager / Service Delivery Manager / Customer Satisfaction
stans, nidwalden, switzerland
Website:
softwareone.com
Employees:
4285
Frank Nelles Work Experience Details
  • Softwareone
    Service Success Manager
    Softwareone Jan 2023 - Present
    Hamburg, Germany
    • Dedicated, central contact for customers in the area of SoftwareONE Multi-Vendor Premium Support • Holistic management of the support contract • Assisting customers in making the most of the service contract to generate maximum value.
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  • Microsoft
    Custom Success Account Manager
    Microsoft Jul 2020 - Jan 2022
    Hamburg, Germany
    • Technical Support and Process Improvement for key account in the health care sector• Strategic account planning based on customer objectives and support contract• Identification of joint projects for strategic cooperation with the customer• Development of communication and escalation strategies with the customer's stakeholders• Develop customer-centric cross-cloud consumption plans for customer Digital Transformation / Cloud Computing
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  • Microsoft
    Technical Account Manager / Service Delivery Manager
    Microsoft Apr 2000 - Jul 2020
    Hamburg, Germany
    • Maintenance and optimization of IT Operations Management at the customer's site• Support Delivery – Orchestration including responsibility for support results• Evaluation of condition analyses and derivation of recommendations for action for customer solutions• Rapid recovery of critical infrastructure in crisis situations• Support in setting up a highly available Data Center with over 5,000 servers running Microsoft Enterprise Software• Service delivery with the aim of complying with the Service-Level Agreements (SLA) and increasing Customer Satisfaction
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  • Microsoft
    Onsite Engineer
    Microsoft Mar 1996 - Mar 2000
    Walldorf, Baden-Württemberg, Germany
    • Onsite Engineer doing Technical Support for Windows Server
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  • Microsoft
    Support Engineer
    Microsoft Jan 1992 - Feb 1996
    Munich, Bavaria, Germany
    • Technical Support and Troubleshooting for Windows Server and many other Microsoft products
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Frank Nelles Education Details

Frequently Asked Questions about Frank Nelles

What company does Frank Nelles work for?

Frank Nelles works for Softwareone

What is Frank Nelles's role at the current company?

Frank Nelles's current role is Service Sucess Manager / Service Delivery Manager / Customer Satisfaction.

What schools did Frank Nelles attend?

Frank Nelles attended Fachhochschule Wiesbaden.

Who are Frank Nelles's colleagues?

Frank Nelles's colleagues are Jerry Johansen, Asad Nazeer, Arjit Singh, Pavel Vinokurov, Luigui Joan Castillo Sancan, Victor Hugo Paredes Mora, Didier Alexander Taborda Cifuentes.

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