Architect, maintain, upgrade, and troubleshoot AWS cloud environments utilizing: VPC, Amazon Connect, Pinpoint, SQS, Dynamo DB, Lambda, S3, IAM, IAM Identity Center (SSO), CloudWatch, CloudTrail, SES, Athena.Maintain networking infrastructure on premises such as managed switches, routers, modems, low voltage cablingAdministration in 365 Admin, 365 Exchange, Azure AD, and AWS cloud environmentsProvide systems administration, including managing user licenses, system cleanup, auditing, and reportingAdministrate Avaya VOIP environment via Avaya System Manager and Avaya Site Administration

Assisted SaveOnSP eligible members in obtaining their specialty medications at no cost. Help train new Member Services Representatives during training periods.Assist Member Service Representatives who require additional training.

Training staff to an acceptable level of understanding regarding computers and mobile devicesScheduling clients for remote technology training sessions and in-home technology training sessions per requestTroubleshoot any technology problems that may arise before or during training to ensure most efficient use of time

Scheduled and conducted enumerations alongside teammates to ensure efficient and accurate reporting of census informationContacted premises owners to facilitate enumerations processesEnsured the safety of personal identifiable information

Directly assisted customers in finding solutions while exhibiting empathy and positivity as they navigated through tax preparation software.