Franko Bakovic Email & Phone Number

Croatia

London, England, United Kingdom

Warsaw, Mazowieckie, Poland

- Helping companies in almost 200 countries & territories to adopt the new Online Identity Verification.- Government-issued digital IDs and Bank IDs.- KYC, KYB, AML.

Dubrovnik, Croatia

• Implemented new customer relationship strategies that resulted in 20+ great reviews on Booking.com, Tripadvisor, and others.
• Was responsible for relationship building with all of our guests and organization of their schedules and solving their organizational problems.
• Used negotiation and sales strategies to sell 15% more than last year's services like yacht, car, trips, and restaurants. (Internal Sales, B2C, B2B)

Dubrovnik, Croatia

• Lead successfully a private booking office in the Hotel Vis and increased sales by 25% from the previous year.
• Used data analysis to determine key time slots, new opportunities, and prospects for selling our excursion services.
• Responsible for communication with clients (cold calling, market research, customer relationship, customer acquisition, customer service).
• Implemented my new effective system of sales management to determine potential customers(customer segmentation) by analyzing; time, day, weather, tourist shift, and many more factors that helped the company increase.

Zagreb, Croatia

• Made weekly data analysis reports of specific industries and companies in the European Market.
• Co-Managed Asana Group

Split, Croatia Headquaters

• Worked on the Smartbizz application for larger companies and it's transition of the former clients from the older app called Smartnet.
• Helped found errors in the launch of a 3 million euros app Smartbizz with our team and helped the company in the future development of app
• Delegated in project management to create a better, efficient, and user-friendly App for our VIP Clients. Identified new business opportunities.

Split, Croatia Headquaters

• Worked in the bank's HQ as Coordinator in Department for Payments and Background transaction.
• Was authorized for 150+ daily transactions to ensure bank's HQ as Coordinator in Department for Payments and Background transaction.

Zagreb, Croatia

-Tutor of Philosophy-Was paid from UNI to be a Tutor of Philosophy. (Increased average GPA of Students by 0.4)-Created a private Facebook page with all the information and materials.-Held classes every week.

Split, Croatia

• Was a direct assistant to my FO Manager in a 5-star hotel and used problem-solving skills to solve customer problems.
• Mastered and worked successfully on the OPERA hotel system, and Starfish system.
• Maintained successful customer relationship management in a fast-paced office environment and predicted potential pitfalls.
• Directed reports and legal paperwork to the police.

Bachelor’S Degree, Bachelor Of Science In International Business With Minor In Management

Activities and Societies: -Helping the university with recruiting new students. -Tutor of Philosophy.Started in January 2016, Graduated on.

Bachelor’S Degree, Major In Business Administration

Activities and Societies: Basketball Player - Student Athlete