I manage a portfolio of customers across multiple European countries for a leading accounting software that digitises 100% of invoices and credit notes (accounts payable).- Oversees successful customer onboarding and adoption, guiding clients through the transition to fully digitised accounting workflows. Delivers tailored software training to executives, accounting teams and operations staff.- Spearheaded a task force to define key Customer Health metrics and designed an in-app dashboard, establishing standardized software adoption and success goals for both customers and the Customer Success team.- Led the internal reorganisation of the Customer Success team, redefining roles and responsibilities, and establishing a dedicated Customer Support team.- Develops client roadmaps and drives revenue growth by upselling premium features and services.- Initiates documentation for new product features, conducting thorough testing before live releases.- Collaborates with customers, IT teams, and third-party providers to develop and implement API integrations with various financial accounting, BI and inventory management software platforms.

nXscale provides flexible business solutions from start to scale. We partner with global startups in building and scaling high performing and dedicated teams in the Philippines to support their growing business. With our years of startup and outsourcing experience, we combine industry knowledge and custom solutions to allow rapidly growing organizations to Start Fast and Scale Smart.

Developed group business operations for a Filipino startup that incubates AgriTech projects, in preparation of seed funding. Applies Agile methodologies with focus on Business Process design and implementation, SAAS applications adoption, data generation and reporting for strategic decision making.

• Developed internal processes using SaaS technology, and managed company-wide adoption, integration and continuous improvement, for a startup specialized in Business Process/Technology Consulting, and Software Development for SME's in the Asia Pacific region.• Implemented ERP software and modules for Sales, Accounting, Projects and Human Resource. Using data from the ERP, collaborated in the setup of automated dashboards using Metabase (an open source business intelligence server) that provided visibility on project cost and ROI• Implemented team tasks tracking and management software for Finance, Admin and HR, that fostered team autonomy, and slashed cycle time of key processes (customer invoicing, payments) by 50%• Created a workflow for end to end Software Development project management, integrating and aligning Jira capabilities, and allowing improved resource management and delivery standard for clients• Prepared Business Process Flow Maps following Business Process Model and Notation (BPMN) standard, for respective clients. This provides them with a deep understanding of their internal operations, and interactions with other organizations, and enables easy adjustments to new internal and B2B circumstances

• Managed the successful end-to-end delivery of a global integration program, following Telstra’s US$700 M acquisition of Pacnet. The project encompassed 14 markets across different regions, and focused on two key areas: Network consolidation to expand network capability and shut down of less performing equipment and sites to realise cost savings.• Supported network readiness activities, and timed project launch for each of the 14 markets (US, UK, France, Australia, China, Hong Kong, Singapore, Japan, Korea, India, Indonesia, Malaysia, Philippines, Taiwan)• Organised data from multiple sources to identify scope of work: over 4000 B2B customer services (data and IP networks, and network application services) affected by global migration activities• Designed processes and procedures to ensure change control and project governance• Defined project progress metrics for business intelligence reporting, to identify risks, interdependencies and provide appropriate mitigation strategies to Program Executives• Set up root cause analysis that was key in identifying reasons for unsuccessful migrations, and increased overall productivity by 30%, thereby exceeding monthly target, which was critical to meet project completion deadline committed to Board of Directors• Supported local markets to ensure that they are fully equipped prior to project kick-off, with the following: hosting of internal briefings, internal and external communications, operational impact, implementation approach and project materials

Helped a startup with the design of onboarding processes and training programs, to build the capability of agents for Solar Energy Lead Generation campaign in the US.

- Managed the retail and consumer tracking relationship for multinational Fast Moving Consumer Goods (FMCG) clientele within Food, Beverage, Tobacco, Personal Care and Home Care industry sectors.- Generated integrated insights presentations and reporting using Retail, Consumer, Quantitative, Qualitative and Media research solutions, to provide clients with in-depth understanding of market dynamics and business opportunities.- Worked hand in hand with clients to better understand their needs and deliver on those requirements, which led to increased satisfaction, thereby successfully retaining and developing new business.- Coached and mentored a team of analysts to build capabilities for the delivery of impeccable customer experience. - Received multiple Simply Excellent awards for leading a task force to design client engagement initiatives, for exceeding client expectations on a project delivery, and for successfully driving business development initiatives which contributed to meeting department revenue targets.

Managed and developed relationships with European and North American corporations based in the Philippines and focused on marketing the bank’s product suite (Cash Management Services, Trade Facilities, Loans, Insurance, Investment Banking, Leasing and Corporate Credit Cards).

Joined back office operations at grass roots stage, and helped build financial language translation team. Developed an automated French dictionary to facilitate the translation of financial reports. As Manager of ten Financial Language Analysts, I contributed to testing ticketing system and developing processes aimed at improving collaboration with the Research team, that resulted into increased productivity of the Language Translation team.

Performed trading execution on Philippines equity trading desk for global institutional accounts, through use of electronic trading facilities. Participated in successful execution of Rizal Commercial Banking Corporation (RCB) and Energy Development Corporation (EDC) Initial Public Offering (IPO).Produced written reports and presentations on Philippine Stock Exchange (PSE) performance for clients.