Member of the leadership team responsible for steering TEC's business strategy, overseeing day-to-day operations, optimizing processes, and driving member growth, education, and engagement.

Assessment of practice/office efficiency, staff competencies, patient/customer experience and budgeting/financialsAreas of Expertise: Patient/Customer Experience and Practice/Office Efficiency

• People Development: Direct ownership of employee onboarding HR2S process including creation of career development paths across the organization• Learning Engagement: Led Learning Management System (LMS) Program design, content development, and KPI report generation by business unit• New Hire Onboarding: Create/Review and Manage technical training programs and New Hire Onboarding Workshops

• Consistently exceeded annual revenue growth of 15-20% YOY and met educational course utilization goals 10-15% YOY• Development of Eye Care Professional University, ECPU™ annual growth strategy, budget and quarterly forecasting • Established and leveraged cross channel sales and key stakeholder relationships aligning complimentary goals to partner and mutually achieve growth goals • On-going content development of engaging, relevant education in alignment with customer needs and… Show more • Consistently exceeded annual revenue growth of 15-20% YOY and met educational course utilization goals 10-15% YOY• Development of Eye Care Professional University, ECPU™ annual growth strategy, budget and quarterly forecasting • Established and leveraged cross channel sales and key stakeholder relationships aligning complimentary goals to partner and mutually achieve growth goals • On-going content development of engaging, relevant education in alignment with customer needs and job role competencies Show less

• Program Management: Manage ECPU's current educational offerings including online, blended learning, and live programs for all levels of staff, managers, and practice owners to approximately 25,000 learners from 15,000 practice locations • Program Delivery and Management: ◦ Owner of ECPU Management Development Program, over 300 students graduating achieved NPS of 100, 50% growth in seats to meet demand ◦ Curriculum Design: Directly responsible for the… Show more • Program Management: Manage ECPU's current educational offerings including online, blended learning, and live programs for all levels of staff, managers, and practice owners to approximately 25,000 learners from 15,000 practice locations • Program Delivery and Management: ◦ Owner of ECPU Management Development Program, over 300 students graduating achieved NPS of 100, 50% growth in seats to meet demand ◦ Curriculum Design: Directly responsible for the ongoing development of future educational offerings for Essilor's ECPU Show less

• Program Delivery and Management: Owner of ECPU Management Development Program graduating over 300 students achieving and maintaining NPS of 100• Curriculum Design: Directly responsible for the ongoing development of future educational offerings for Essilor's ECPU • Subject Matter Expert

• Technical and Sales Training: Onboarding and development of our BSG Leaders and Consultants both technical optics and sales methodology• Business Analytics: Developed BSG Territory Calibration Dashboard • Strategic and Cross Channel Collaboration: Led strategy and development of BSG Specialty Cross-Channel Collaboration Teams - Marketing, Alignment, Sales, Talent, and Results • Program Management: Launched ECP University's 6-month live Management Development Program to over 200… Show more • Technical and Sales Training: Onboarding and development of our BSG Leaders and Consultants both technical optics and sales methodology• Business Analytics: Developed BSG Territory Calibration Dashboard • Strategic and Cross Channel Collaboration: Led strategy and development of BSG Specialty Cross-Channel Collaboration Teams - Marketing, Alignment, Sales, Talent, and Results • Program Management: Launched ECP University's 6-month live Management Development Program to over 200 students consisting of practice administrators, department managers, and Optometrists Show less

Supervisor 2008-2010:• Responsible for sales goals and continuing education for fourteen consultants• Prepared Essilor employees to sit for and pass the American Board of Opticianry Certification (ABOC) exam• Received TOPS Ophthalmic Dispensing Program award• Responsible for training and development of five new consultants• Developed and executed call cycles for five new sales territories• IS District Ranked #1 of five districts during first year; team members hold top… Show more Supervisor 2008-2010:• Responsible for sales goals and continuing education for fourteen consultants• Prepared Essilor employees to sit for and pass the American Board of Opticianry Certification (ABOC) exam• Received TOPS Ophthalmic Dispensing Program award• Responsible for training and development of five new consultants• Developed and executed call cycles for five new sales territories• IS District Ranked #1 of five districts during first year; team members hold top ten individual sales territory positionsSales Consultant 2006-2008:• Responsible for managing and growing a territory of over 1,250 offices starting finished the year ranked sixth out of forty-three consultants• Developed and implemented an application based, iAvenue CRM, call cycle plan for team of nine consultants• Inside Sales Tech Champion Show less

Optician/Lab Technician • Progressive lens specialist in training, fitting, and troubleshooting• Senior team member responsible for training opticians on lens troubleshooting issues and proper frame fitting and adjustment• Responsible for completion of all lens finish work including cutting, drilling, polishing, mounting, and repairing • Created and administered training on all lenses, coatings, and drill mount framesInventory Management• Created frame and lens… Show more Optician/Lab Technician • Progressive lens specialist in training, fitting, and troubleshooting• Senior team member responsible for training opticians on lens troubleshooting issues and proper frame fitting and adjustment• Responsible for completion of all lens finish work including cutting, drilling, polishing, mounting, and repairing • Created and administered training on all lenses, coatings, and drill mount framesInventory Management• Created frame and lens inventory management system by recording inventory data, monitoring sales, product return credit, and developing product turn rates • Managed vendor relationships regarding sales and returnsInformation System Specialist• Completed software selection to choose new office management software• Coordinated software conversion and trained office staff on new software suite• Research and resolve software issues with vendor • Managed KPIs on professional fees, contact lens sales, and optical sales Show less

Optician/Lab Technician • Train, educate, and guide patients through proper lens and frame selection• Responsible for completion of all lab finish work and quality control