Remotely implementing high level infrastructure changes, and liaising with vendors on root cause analysis of events.

Drawing from my expertise to direct the administration of IT infrastructure systems encompassing servers, virtualization, VoIP phone system, firewalls, and equipment procurement. Oversaw migration, connectivity, and installation efforts. Managed RSA security servers. Led the development and execution of IT documents spanning disaster recovery, security best practices, and on-boarding policies. Drove server upgrades and updates to enhance capacity.My achievements include: Championed the deployment of the mobile device management function and policies. Effectively migrated legacy L-3 Technologies network to Safe Fleet post acquisition enabling connectivity between headquarters and satellite offices. Drove the successful rebranding and renaming of L-3 Communications email. Identified, procured, and deployed a helpdesk system leading to efficient prioritization and support. Enabled the remote deployment of new antivirus clients and firewall administration through the establishment of a new virtual server. Saved an estimated $100K+ through the implementation of comprehensive Business Continuity (BC) and Disaster Recovery (DR) plans. Virtualized key servers stimulating a significant savings in time and cost utilized to facilitate the relocation of sites

Developed and implemented strategies focused on technical evolution. Leveraged an opportunity to oversee LAN administration ensuring alignment with organizational standard and objectives.My contributions: Expertly migrated 200+ users from Exchange 2007 to Microsoft Cloud services two weeks ahead of schedule. Automated desktop deployment functions to drive the upgrade efforts of 200 users effectively saving one hour per machine.Promoted replication of data over site-to-site VPN by establishing DFS replication between Servers at each site resulting in reduced downtime and enhanced BC. Deployed Key Management Services (KMS) for more effective security eliminating 10% loss. Salvaged a failing network data backup process driving a success rate of 98% leveraging existing assets.

I was selected to deliver onsite/remote technical support to a diverse customer base of 1.2K across 40 T-Mobile offices in northern New Jersey and Staten Island.My achievements: Effectively reduced the department’s Mean Time to Resolution (MTTR) while increasing customer service level agreements by 15%.Upgraded network consisting of 500 users on time and within budget. Steered efforts to backup/restore data supporting the migration from Windows 2000 to Windows XP two months ahead of schedule. Commended for driving process improvements and ability to meet critical timelines.

I effectively provided strategic leadership and guidance to help desk operations focused on efficiency and effectiveness. Served as a Subject Matter Expert (SME) providing technical support in Active Directory, Microsoft Exchange, and Blackberry account management. My highlighted outcome: Improved help desk ticket resolution time by 20% and peak call hold times by 30%.