- Responsible for developing and implementing individual and corporate membership and personal training sales plans for the retention of current members and the acquisition of new members.- Coordinate, manage, track, and evaluate all membership and renewal activities, including new member, renewal, and potential member mailings. Review membership transactions, statistics and program registrations to identify trends and gather insights about buying behaviors. - Disseminate membership marketing and promotional materials to nearby businesses, including welcome kits, certificates, membership cards, swag and other collateral. Developed a marketing tracker and interactive map to identify local businesses to collaborate with for new member acquisition. - Coordinate all details of personal training packages for a best in class member experience which includes understanding a client’s primary goals, designing a package that meets their needs, working alongside Personal Training staff, and ensuring logistics are handled.

- Attract business via member referrals, cold calls, corporate lead generation, territory outreach via canvassing, telephone inquiries, sales follow up. Ability to achieve and surpass all personal sales goals.- Monthly Average: 40 New Member Units per month and 5 Personal Training packages. - Work closely with team members in driving new member acquisition personal training sales.- Maintain an atmosphere that makes all co-workers, members, and guests feel welcomed at all times.- Possess an enthusiastic, passionate, outgoing, friendly and ambitious personality.

Level 2 Customer Service Representative- Inbound call center, focusing on the Fortune 100 clients including, United States Senate, IBM, Citigroup and Deutsche Bank, through acute account management skills. Role responsibilities included, accurate account set-up, addition or deletion of features, responding to billing inquiries, resolving customer billing disputes, and bridging calls to various departments if an issue cannot be resolved in customer service.- Sold and promoted services to existing customers to enhance profitability, increase retention and upsell through value-added conversations. - Responsible for resolving basic technical issues such as voicemail access, sending and receiving emails and text messages, making and receiving phone calls, and device glitches.- Provide excellent service to customers and upsell into new technology services or products.