Frankquin Oluoch Email and Phone Number

Internet in Every Home in Africa.We believe EVERYONE in the world deserves access to the internet and affordable communications.Communications have an incredibly positive impact on improving the lives of individuals and accelerating the economic and social growth of developing countries; yet 4.4 billion people around the world are still unconnected and many more are poorly serviced.At poa! we believe everyone deserves access to the internet and it should not be limited to the privileged few. Our poa! Internet service provides broadband to low-income and rural communities across East Africa, offering individuals and small businesses highly affordable Internet access. poa! brings significant social benefit to the communities we serve by offering free acces…Some of my major roles at poa! internet are :Attending inbound calls averaging to 100+ interactions per day.Whatsapp and social media interactions averaging over 200 conversations to a normal shift Doing Escalation to right channels for further assistance .

D.light is a global leader in social transformation by making transformative products available and affordable to low-income families.Some of my roles at d.light were:Attending to inbound calls and providing customers with accurate, relevant and useful information regarding our products and servicesEnsuring that all customers’ queries problems and complaints are fully resolved end to end within the set turnaround times and in liaison with the relevant teams.Escalating all issues not resolved on line to the relevant departments in accordance with the provided escalation matrixUsing sound judgement and taking decisions that will maximise customer satisfactionEnsuring complete and effective resolution of customer's immediate queries or concerns at first point contact (First Call Resolution)Striving to continually improve personal performance in order to achieve team and departmental SLA’s and KPI's.Acting as assistant supervisor which entailed: Heading the team in absence of the supervisor . Coaching new hires. Performance checks. Queue Management.