Frank Quintero Email & Phone Number

California, United States

The Field Account Development Dedicated Manager sits within a geographical territory and is responsible for the retention and continuous growth of our existing US Small & Medium Enterprise key client relationships, through face-to-face interactions. This entails having overall management of a defined portfolio of key existing accounts, identifying the evolving needs of our clients, ensuring we continue to serve those needs with our array of cash flow and payment solutions, to deepen our… Show more The Field Account Development Dedicated Manager sits within a geographical territory and is responsible for the retention and continuous growth of our existing US Small & Medium Enterprise key client relationships, through face-to-face interactions. This entails having overall management of a defined portfolio of key existing accounts, identifying the evolving needs of our clients, ensuring we continue to serve those needs with our array of cash flow and payment solutions, to deepen our relationship with these clients. The key measurements of success for this Manager will be portfolio level account retention and volume growth. Show less

South Bay, California

Responsible for the performance of assigned clients in delivering leadership strategy, creating business processes and creating a winning Synchrony credit culture.

Madera Ranchos, Ca, United States

Responsible for driving performance for assigned programs for the assigned client through fostering and maintaining relationships with various levels of leadership. Conduct program training at corporate, division, region, district level or site location. Conduct train-the-trainer programs for client staff. Circulate performance and compliance reports to ensure all related goals are being achieved. Consult with client management to establish and ultimately execute… Show more Responsible for driving performance for assigned programs for the assigned client through fostering and maintaining relationships with various levels of leadership. Conduct program training at corporate, division, region, district level or site location. Conduct train-the-trainer programs for client staff. Circulate performance and compliance reports to ensure all related goals are being achieved. Consult with client management to establish and ultimately execute plans for achieving or exceeding program goals. Develop and enhance Assurant’s relationship with our client at management at various levels in the field to include, regional, district, and store level.Communicate program results and plans for marketing efforts to client and Assurant management. Summarize activities for ROI purposes and be able to track the performance related to those activities. Serve as the primary contact between Assurant and client, as it relates to the assigned areas.Assist in the execution of promotions and contests for associated programs.Ensure travel budget adherence and control expenses.Conduct competitive analysis regularly and prepare reports on the competitive environment, occasionally mystery shopping across related business segments.Identify and assist in resolution of customer and client service quality process issues with the assigned Assurant Account Executive to ensure a positive root cause resolution. Show less

Mountain West Region

Frisco, Texas

•Field Support: Build collaborative internal, external and cross-functional relationships as an integrated part of a support organization and the retail leadership teams. •Training Reinforcement and Sustainment: - Timely, actionable and accurate follow-up that promotes enthusiastic leadership engagement for post training strategy increasing the practical application and consistent demonstration of the desired competency, skill or behavior. •Communication: Initiate bi-directional… Show more •Field Support: Build collaborative internal, external and cross-functional relationships as an integrated part of a support organization and the retail leadership teams. •Training Reinforcement and Sustainment: - Timely, actionable and accurate follow-up that promotes enthusiastic leadership engagement for post training strategy increasing the practical application and consistent demonstration of the desired competency, skill or behavior. •Communication: Initiate bi-directional communication ensuring internal partners are well equipped to provide the appropriate tools and resources to support the frontline. - Provide field level feedback and personal observations to internal teams to support on-going quality improvement.•Training: Prepare for and facilitate training. Able to employ traditional Instructor Led Training (ILT), Virtual Instructor led Training (VILT) and On the Job Training (OTJ) to a diverse audience in both size of group and experience. - Able to co-facilitate with field leaders and prepare them to cascade training as required. •Strategic Planning: Work collaboratively to operationalize learning initiatives. - Identify learning solutions based on feedback, observations and business performance including training completion reporting.Recommend best course of action including how to prioritize and integrate learning solutions into existing field operations plan. - Utilize existing content development process to create tools and new learning solutions.- Maintain a personal planning calendar that is in partnership with field and training team expectations. •Project Support:- Represent the frontline as a Subject Matter Expert for training content and the development of training plans as requested by internal project teams. - This role also represents the Project Team to the Sales Delivery team by working closely with delivery leadership and by providing regular project updates. Show less

Riverside, Ca

Fresno, California Area

Acted as a liaison between Asurion and a wireless carrier's sales channels within a defined geographic region. This was a 6 state territory Was responsible for developing strong client relationships (up to the Regional President level) and implementing handset protection growth initiatives in the carrier sales channels with a strong focus on all market business units. This includes but is not limited to: Company owned stores, Authorized Retail, In-home experts, business and… Show more Acted as a liaison between Asurion and a wireless carrier's sales channels within a defined geographic region. This was a 6 state territory Was responsible for developing strong client relationships (up to the Regional President level) and implementing handset protection growth initiatives in the carrier sales channels with a strong focus on all market business units. This includes but is not limited to: Company owned stores, Authorized Retail, In-home experts, business and Home+. Conduct regular business reviews with clients to understand their needs, devise action plans, and obtain support. Responsible for meeting and exceeding established financial and growth targets and managing day to day responses of product related escalations and ensuring client satisfaction. Identified, assessed and responded to knowledge gaps between product offering, customer needs and competitive offerings. Partnered with Client Services team members and other internal cross-functional areas to identify growth opportunities and process improvements. Show less

Master Of Business Administration (M.B.A.), Marketing, 3.7

Bachelor Of Arts, Business Administration And Management, General