Frank Rand Email & Phone Number

Digital content, operations and change executive with extensive expertise supporting emerging products, tools, and customer experiences. Proven track record developing high-performing teams globally (Newark NJ, Berlin, London, Tokyo, Chennai, San Jose CR) for cross-functional, measurable, high-impact execution. Passion for data-inspired planning, decision-making, and problem-solving to drive exceeding customer expectations. Emotionally Intelligent servant leadership partner always searching for continuous improvement opportunities in staff development, operations, product development, and customer experience. Other interests include deep enjoyment of popular, traditional and global music through listening, studying, sharing, and playing. Specialties:Embracing Emerging AI Resources For Measurable Positive ImpactsChange Management - ADKAR (Prosci), Satir; Amazon Operations Tools and Culture - Continuous Improvement Cycle (CIC) and Correction of Errors (COE); Servant Leadership; People and Teams Development; Global Cross-Functional Team Management and CollaborationAgile; Processes Analysis and Optimization; Content Management Ops; Global Content Risk Management, Global Online Trust and Safety; FAQ, Documentation, and Audit Preparation Best Practices; Governance; Content Pricing, Distribution and Royalties AuditSpoken Word Content Management; Metadata Integration; ONIX; Audiobooks; Audible Audiobook Creation Exchange (ACX); Synthetic Voice Quality Standards; Immersive Audio; Dolby Atmos