Director-Program Success and Relationship Management--Work with over 150 elementary schools within 12 states throughout the US-Serve as main point of contact for schools -Success manager, work to retain schools and add more programs-Main point of contact for families as well, guide through registration and program details-Work with billing department to send and collect payment-Assist in hiring coaches

● Operating as the lead point of contact for any cross sell, up sale and training services● Building and maintaining strong, long-lasting customer relationships● Negotiating contracts and agreements to maximize profit● Addressing customers' needs and concerns as quickly and effectively as possible to develop and maintain strong relationships● Work with new and current schools on Financial Aid, not only our software but how operates/ calculates family contribution● Work with current territory (K-12 private schools) to cross sell and up sell our offerings of Admissions, Enrollment, Tuition Management and student information systems

Serve as the Athletics Liaison and Coordinator, main point of contact for all athletics and aidAnalyze federal and institution based needWork with NCAA compliance for awarding additional need based fundsReview for NCAA SAAF, communicate with athletes and their coaches about their eligibility, complete TBER, award fundsWork with coaches and compliance for early estimate award letters to aid in recruitingVA benefits liaison to our office, award aid for students with VA benefitsProcess R2T4 and return of Title IV funding for withdrawal studentsSupervise the graduate assistant and the financial aid analyst Serve as the Satisfactory Academic Progress (SAP) coordinator, review eligibility of funding, assist academics with making plans for academic successAssist with daily responsibilities, seeing students, general emails and phones for entire office

● Serve as the Higher Education Opportunity (HEOP) Coordinator to assist in completing financial aid forms, ensuring institutional funding as well as state and federal aid● Work with HEOP admissions to review applications and program eligibly and continued success of students● Liaison to Admissions office, work directly with Admissions to ensure our class size and goals of the college; relay information back to the Financial Aid office● Serve as the Satisfactory Academic Progress (SAP) coordinator, review eligibility of federal funding, assist academics with making plans for academic success● Assist financial aid office in completing verification● Supervise front line staff and work study employees● Assist with daily responsibilities and phones for entire office

• Counsel and advise students/parents on all aspects of financial aid• Meet with prospective parents and students as well as current students as required• Review, adjust and verify applications for aid per federal institutional policies and regulations; based on parent/student income and asset information• Complete/review of federal verification as well as IDOC through the College Board• Review requests for federal work study and manage amount available and amounts students have earned• Assist with Quality Assurance verification• Responsible for hiring, training and supervision of work study students• Perform professional judgment to adjust financial aid forms and adjust eligible aid amounts• Receive, evaluate, analyze and process appeals/correspondence• Volunteer at local “High School Filing Events”, assist prospective high school seniors filling out FAFSA, CSS Profile and TAP (HESC) application• Review for Satisfactory Academic Progress (SAP) and process appeals• Member of NYSFAAA (New York State Financial Aid Administrators Association) and NASFAA (National Association of Student Financial Aid Administrators) • Serve as Study Abroad Liaison, working to improve communication with SU Abroad and financial aid office and give presentations to potential abroad candidates• Lead “Training Tuesday Team”, responsible for creating ideas for trainings for the entire office• Serve on Financial Literacy Committee “I Otto Know This” and present in freshman forum classes to discuss budgeting, identity theft and CARD act

• Train/Mentor new employees• Team leader; assisted in running meetings, point of contact when Director out of office.• Constant communication with graduation team for students success in school• Walk students through completing FAFSA and verification• Relay information to students via phone and/or email• Respect and care for student needs• Follow federal regulations and compliance• Work with students who have non-passing grades and budget payment plan ideas to get students back in class and on to graduation• Started the “Book Club” where we would read books/articles and discuss findings on how to improve ourselves and our respected teams• Selected as Top Performer to attend Leadership Conference in Dallas, TX; only top 5% of company invited• Served on Fun Committee, helped to plan, budget and implement activities for entire office

• Hired and supervised community pool lifeguards and parks and recreation staff: 36 staff members, assisted with payroll as well• Coordinate, plan and budget all special events for the residents of community• Supervised and attended every event help, including nights and weekends• Revamped entire “parking unit” for community• Created and implemented the annual budget for the department • Worked directly with the Board of Directors on budgeting and future events• Held monthly meetings with volunteer community members on Recreation Committee to discuss and plan upcoming events • Assisted residents on a regular basis