With a strong focus on delivering high quality products in a short turnaround (order fulfillment within 18 hours in 2017), I am proud that the Eternity's Touch production team delivers cherished keepsakes to families that will preserve the memories of a lost one.

Introduced the concept of Lean Manufacturing resulting in a reduction of manufacturing space from 60,000 sqft in two buildings, to 30,000 sqft in a single building and reduction of labour 30% and 50% in the off season and high season respectively through increased automation and scheduling. Increased interdepartmental communication and shifted mentality from "can't do " to "we will figure it out".

Reigned in the 2 year slide productivity decreases and reached record performance at the end of the 6 month period. Transitioned operations from Canadian operations to a facility in Mexico.

Reduced middle management positions by elevating supervisors to a position that understood departmental budget constraints, reversing the trend of declining profits for a $32 million company.Lead member of contract negotiations.

Successfully handled the doubling of sales volume and corresponding labour increases by boosting machine productivity by 15%, reducing scrap 20% and overhead by 2%, and negotiated a 5 year agreement one year ahead of schedule. The facility achieved its first profitable year after 9 years; doubling the year after.