Frank Ruiz Email & Phone Number

Los Angeles, CA, US

Manhattan Beach, CA

• Provide leadership and direction in all areas of security, loss control, security best practices and security programs including strategic planning.
• Collaborate with Client and external groups to effectively resolve security related issues.
• Monitors security conditions and conduct ongoing analysis of data received from both external and internal sources, and advise Client on appropriate risk mitigation strategies.
• Maintain and update the security teams emergency procedures manual as needed, including Emergency Preparedness plans for security situations which includes: fires, natural disasters, terrorist attacks, etc.
• Design, establish and maintain an organization structure and staffing to effectively accomplish the organization's goals and objectives; recruit, employ, train, supervise, and evaluate all staff.
• Develop and implement a security training strategy for the client site and ensure appropriate steps are taken to ensure security compliance. Provide frequent communication to the Client concerning security.

Los Angeles, CA 90022

• Coordinate personal computer hardware and software troubleshooting, installation, repair, problem diagnosis, and implementation.
• Troubleshoot network and computer program errors.
• Maintain a high level of personal computer knowledge and assists in the recommendation processes for computing hardware, software systems
• Hard drive maintenance that includes virus and spy ware removal, defragmentation, disc imaging, and data recovery.

Burbank, CA

• Manage a highly professional security staff of 20 + team members.
• Assist the Director in administering all Safety and Security operations and functions to include, but not limited to, preserving the safety and security of all guests, team members and the facility, safe work practice.
• Assist in leading response to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property
• Write and assist in the administration and accuracy of all required reports and documentation
• Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations, providing professional development and delivering.

Downtown Los Angeles

• Plan, direct, and manage the staff and operations of the Security Department to provide 24 hour-a-day protection and security
• Supervise, motivate, coach and trained shift supervisors and line officers.
• Responsible for the day to day security operations which includes but not limited to; Risk Assessment, Building Safety, Fire & Life Safety, develop and publish Standard Operating Procedures (SOP’s) and Emergency.
• Respond to all incidents that occur, ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner
• Identify any personnel problems occurring on post, such as payroll issues via win team, deal with employee relation complaints and other concerns as needed.
• Responsible for handling all counseling and/or disciplinary action forms, including terminations.

Commerce, CA

• Hired, trained, counseled and disciplined employees.Assisted store managers in internal Loss Prevention cases.
• Assist property management in developing plans to deal with crowd control during high traffic events (ie. Tree lighting ceremony, Black Friday, and more)
• Monitored property via CC-TV surveillance system.
• Answered customer questions and any customer complaints.
• Ensured all security staff on shift were fully trained and did their job to the best of their abilities at all times

Coordinated security investigations in coordination with management, local law enforcement and others as needed.Managed and directed the work of security employees, prepared work schedules, and monitored employee performance for accuracy and conformance.Supported security manager in counseling and disciplining employees. Monitored and evaluated employee.

Training, A+ Certification / Computer Science

Diploma