Frank Salcines Email & Phone Number

• Observed trends in technical issues, leading to the recommendation of improvements to design, documentation, or implementation, which resulted in a 20% decrease in recurring incidents.
• Collaborated closely with Services and R&D teams to expedite incident resolution, leading to a 25% reduction in incident resolution time and ensuring a seamless delivery of support services to customers.
• Contributed to a customer-focused environment that promoted information sharing, cross-training, and an unwavering commitment to resolving customer incidents quickly and effectively.
• Maintained a commitment to follow-through and consistency in keeping commitments, resulting in a 92% customer satisfaction rate and improved customer loyalty.

• Installed and regularly updated operating systems, application software, networking components, and devices, ensuring a 100% up-to-date IT environment for optimal performance and security.
• Designed and implemented recommendations for enhancements in data networking and enterprise server architecture, resulting in an increase in network efficiency and system reliability.
• Developed formal operating methods and procedures, enhancing network functionality at both user and network levels, resulting in a 15% reduction in user-reported network issues.
• Successfully eliminated viruses, spyware, malware, and unwanted adware, enhancing network security and user productivity while reducing security incidents by 90%.

- Built and configured an application that scans for vulnerabilities across company assets.- Documented the procedure to implement the application across all business units.

- Assisted customers with product selection and queries. - Provided high level customer service which increased sales on a weekly basis.

Bachelor Of Applied Science - Basc, Information Technology

Associate Of Science - As, Computer And Information Systems Security/Information Assurance

Activities and Societies: The National Technical Honor Society The National Society of Leadership and Success, Sigma Alpha Pi.