Frank Salcines Email & Phone Number

• Observed trends in technical issues, leading to the recommendation of improvements to design, documentation, or implementation, which resulted in a 20% decrease in recurring incidents.• Collaborated closely with Services and R&D teams to expedite incident resolution, leading to a 25% reduction in incident resolution time and ensuring a seamless delivery of support services to customers.• Contributed to a customer-focused environment that promoted information sharing, cross-training, and an unwavering commitment to resolving customer incidents quickly and effectively.• Maintained a commitment to follow-through and consistency in keeping commitments, resulting in a 92% customer satisfaction rate and improved customer loyalty.

• Installed and regularly updated operating systems, application software, networking components, and devices, ensuring a 100% up-to-date IT environment for optimal performance and security.• Designed and implemented recommendations for enhancements in data networking and enterprise server architecture, resulting in an increase in network efficiency and system reliability.• Developed formal operating methods and procedures, enhancing network functionality at both user and network levels, resulting in a 15% reduction in user-reported network issues.• Successfully eliminated viruses, spyware, malware, and unwanted adware, enhancing network security and user productivity while reducing security incidents by 90%.

- Built and configured an application that scans for vulnerabilities across company assets.- Documented the procedure to implement the application across all business units.

- Assisted customers with product selection and queries. - Provided high level customer service which increased sales on a weekly basis.

Bachelor Of Applied Science - Basc, Information Technology

Associate Of Science - As, Computer And Information Systems Security/Information Assurance

Activities and Societies: The National Technical Honor Society The National Society of Leadership and Success, Sigma Alpha Pi.