Frank Shapiro

Frank Shapiro Email and Phone Number

Success Agent Principal (Tier 3) at Salesforce @ Salesforce
San Francisco, CA
Frank Shapiro's Location
Chicago, Illinois, United States, United States
About Frank Shapiro

I solve problems. I'm a Principal Support Engineer for the Salesforce Billing product.

Frank Shapiro's Current Company Details
Salesforce

Salesforce

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Success Agent Principal (Tier 3) at Salesforce
San Francisco, CA
Website:
salesforce.com
Employees:
1
Frank Shapiro Work Experience Details
  • Salesforce
    Success Agent Principal (Tier 3)
    Salesforce Aug 2019 - Present
    San Francisco, California, Us
  • Salesforce
    Success Agent Tier 3 Senior
    Salesforce Dec 2015 - Present
    San Francisco, California, Us
  • Salesforce Quote-To-Cash
    Success Agent Tier 2
    Salesforce Quote-To-Cash Feb 2016 - Jan 2017
    San Francisco, Ca, Us
    I solve problems.
  • Salesforce Quote-To-Cash
    Salesforce Quote-To-Cash
    Salesforce Quote-To-Cash Dec 2015 - Feb 2016
    San Francisco,, Ca, Us
    Salesforce QTC provides Next Generation Quote-to-Cash apps that are fast and easy to deploy and built 100% native on the Salesforce Platform and Salesforce1 Mobile. We generate accurate sales quotes, proposals, orders and contracts. Salesforce QTC manages billing, payments and revenue recognition. Salesforce QTC Analytics, built on Salesforce Wave, delivers dynamic insights.
  • Tsi Inc.
    Customer Service Manager
    Tsi Inc. Jan 2015 - Dec 2015
    Wheeling, Illinois, Us
    TSI (The Snow Innovators) has been Chicago's go-to snow and ice management company for over 30 years. We built our reputation for exemplary service by working to continuously improve the services we provide clients. We have a loyal client base that includes Southwest Airlines, MB Financial, CBRE, Centrum Properties, Norwegian American Hospital, WGN and many more.We use innovative systems and green products to create safe, cost-efficient solutions for all of our clients through any winter weather event. Specializing in large, zero-tolerance clients we tailor our service to fit each one individually. Our staff monitors our clients' properties to ensure safe conditions at all times. Our focus on customer service and continuing investments in new technologies has allowed us to become a regional leader in snow and ice management.TSI’s staff is made up of professionals with years of experience and formal training in winter weather. Our staff includes multiple CSP’s and a private meteorologist that provides real-time updates on weather conditions allowing us to have an efficient and timely response to any winter storm. Our continuing education initiatives revolve around membership in trade organizations such as SIMA (Snow and Ice Management Association) and the ASCA (Accredited Snow Contractors Association).
  • Neat-Oh! International, Llc
    Operations And Customer Service Manager
    Neat-Oh! International, Llc Apr 2012 - Dec 2014
    Northfield, Il, Us
    Neat-Oh! International, LLC, established in February 2005, brings innovative products to market that help consumers simplify their lives. The company's flagship products are its patent pending ZipBin® line of attractively designed, transportable and collapsible interactive storage products that unzip to become activity or play surfaces, and then zip back up to storage bin form.I am responsible for order entry, inventory management, and fulfillment for all orders shipping from our US warehouse. Shipped to North and South America, Europe, Asia, South Africa and Australia. I manage the order process for large compliance and EDI customers including Amazon, Sears and Shopko. Set up EDI and data synchronization for large customers. I've created tools to improve processes including our monthly inventory reconciliation process and order size shipment estimating.
  • 1To1 Card
    Project Accountant
    1To1 Card Nov 2011 - Jun 2012
    Woodridge, Il, Us
    1to1 Card provides production, distribution, IT and customer support for your incentive and promotional programs. We have successfully developed Visa, MasterCard® and Discover® Network prepaid card programs for some of the most recognizable brands in the world. Solid experience in the banking industry allows us to confidently support your promotional activities with recommendations for cost-effective and efficient prepaid solutions.Primary responsibility was to accurately calculate card residual value, also known as breakage. Created a repeatable process to do this monthly with full documentation. I also managed negative balance card process. Created Excel tool/template to simplify analysis. Delivered my responsibilities on time for the year-end closing.
  • School Town
    Controller
    School Town Nov 2009 - Oct 2011
    SchoolTown is a Software-as-a-Service platform which allows teachers to easily create and share engaging lessons. Students use it to stay organized and do their homework online with the ability to communicate with their teachers and classmates and keep track of all school activities. Parents are able to see what their children are doing. All this on one integrated and easy-to-use product.• Invoicing, A/R, A/P, and revenue and expense forecasting leading to faster collections and improved renewal process. • Kept capitalization table and documentation resulting in more timely and accurate communication with investors and owners. • Created and maintained business models and pricing analysis.• Financial reporting to outside CPA and to potential investors for due diligence.• Marketing and prospective partner research, competitive analysis and initial contact resulting in meeting new potential investors, partners and channels.• Coordinated billing and server migration with hosting company. Upgraded back up and disaster recovery solutions.
  • Just Call Frank Dot Com
    Frank Of All Trades
    Just Call Frank Dot Com Jan 2009 - Oct 2009
    One-to-one computer tutoring and consulting. Hardware and software installation (home and small offices) and troubleshooting.
  • Ravinia Reading Center
    Founder/General Manager/Partner
    Ravinia Reading Center Aug 1998 - Jan 2009
    Ravinia Reading Center is a private clinic providing one-on-one reading remediation to students who have difficulty learning to read. Managed growth of company to over $1MM and 13 employees.Co-developed the company's teaching tools. Set up and managed the accounting and scheduling functions including billing, accounts payable, purchasing, payroll and quarterly financial reporting. Primary contact for new clients and managing the relationships with existing clients.Secured and managed the office space including build-out, cleaning and maintenance contractors and relations with landlord.Worked with contractors to set up our company's phone and voice mail system, computer network and fire and burglar alarm systems. Secured and managed company's insurance needs. Managed most aspects of HR including securing group medical benefits and a 401k program.
  • Indeck
    Business Development Manager
    Indeck 1995 - Aug 1998
  • Ge Plastics
    Business Development Manager
    Ge Plastics 1989 - 1992
    Riyadh, Sa
  • Dupont
    Business Development
    Dupont Jun 1982 - Dec 1988
    Wilmington, De, Us

Frank Shapiro Skills

Customer Service Forecasting Accounting Leadership Quickbooks Management Business Development Strategy Analysis Strategic Planning Business Modeling Start Ups Salesforce.com Customer Relationship Management Microsoft Excel Marketing Strategy Business Process Improvement Account Reconciliation Spreadsheets Pricing Analysis Process Improvement Quote To Cash Cpq Customer Service Management Excel Customer Relations

Frank Shapiro Education Details

  • Northwestern University - Kellogg School Of Management
    Northwestern University - Kellogg School Of Management
    Marketing And Finance
  • Lafayette College
    Lafayette College
    Chemical Engineering
  • Syosset High School
    Syosset High School

Frequently Asked Questions about Frank Shapiro

What company does Frank Shapiro work for?

Frank Shapiro works for Salesforce

What is Frank Shapiro's role at the current company?

Frank Shapiro's current role is Success Agent Principal (Tier 3) at Salesforce.

What is Frank Shapiro's email address?

Frank Shapiro's email address is fr****@****ire.com

What is Frank Shapiro's direct phone number?

Frank Shapiro's direct phone number is +165062*****

What schools did Frank Shapiro attend?

Frank Shapiro attended Northwestern University - Kellogg School Of Management, Lafayette College, Syosset High School.

What are some of Frank Shapiro's interests?

Frank Shapiro has interest in Economic Empowerment.

What skills is Frank Shapiro known for?

Frank Shapiro has skills like Customer Service, Forecasting, Accounting, Leadership, Quickbooks, Management, Business Development, Strategy, Analysis, Strategic Planning, Business Modeling, Start Ups.

Who are Frank Shapiro's colleagues?

Frank Shapiro's colleagues are Sumaid Ali Khaled Ali Syed, Saad Asad, Juliana Brites, Matthew Canaday, Viet Anh B1 Le, Hardik Joisher, Akhil Orsu.

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