-Led a team of five technicians, enhancing operational efficiency and technical support quality.-Developed a Python-based customer credit automation tool, reducing reconciliation time by 60%.-Automated monthly financial reporting, minimizing manual effort by 90% with Python-driven workflows.-Designed an AI-based enhancement for defensive pricing strategies, leveraging predictive modelling and anomaly detection.-Proposed and architected a real-time integration system using Kafka and Redis for low-latency pricing adjustments.-Collaborated with clients, function centres, and senior leadership to ensure smooth operations and align technical roadmaps with business goals.

-Set up and maintained technical systems, including proprietary software, routers, and display equipment.-Resolved hardware, networking, and software issues promptly, ensuring seamless client experiences.-Ensured compliance with venue regulations while addressing technical challenges effectively.

-Automated data cleansing and integration workflows using Python and SQL, improving efficiency and consistency.-Streamlined financial reporting processes with Python and Excel macros, saving significant manual effort.-Built simulation models to optimize affiliate charging scenarios, enabling data-driven decision-making.

-Developed comprehensive data analysis and technical reports-Initiated a proposed project outline and facilitated group members to reach the proposed outcome-Provided progress updates on a project with a team of 4 interns from various faculties to Senior Project Officer and other senior officers-Developed dynamic engaging data visualization using Python-Worked on the topic 'How to improve enrollment and retention rates in Leadership foundation program'