Frank S.

Frank S. Email and Phone Number

Systems Engineer
Frank S.'s Location
Manassas, Virginia, United States, United States
About Frank S.

Frank S. is a Systems Engineer. Colleagues describe him as "Frank came into his position at Linden Lab with a passion to learn. He very quickly established himself as an irreplaceable part of the NOC, where he began, and on the Ops team after a well deserved promotion. I never once saw Frank shy away from a new bit of technology. He approached all his learning with gusto and quickly became an SME on every project assigned to him. Frank went above and beyond, quite often, showing his ongoing desire to do his job well. I consider myself very fortunate to have had a chance to work with Frank; initially as his mentor, and then after he quickly became a capable and competent coworker." and "I worked with Frank for a number of years, initially as a manager when he was part of the NOC at Linden and then alongside him as he joined the Operations team as a Linux Systems Administrator. Frank quickly showed me that he could complete a complex task with minimal supervision. He has an uncanny ability to take a loosely defined objective and determine not only what technical tasks need to be accomplished, but also what needed to happen on the business side in order to effect change. Equally capable with troubleshooting outages as he is working on long-term projects, Frank never failed to demonstrate that he is willing to take on new challenges and not be afraid to push himself to learn new technologies and acquire new skills; In doing so, he would also take the time to mentor fellow team members, as well as teaching some old dogs (such as myself) some new tricks. Frank is a force multiplier for any team that would be fortunate enough to have him join them. I would be incredibly lucky should our paths cross again in the future."

Frank S.'s Current Company Details

Systems Engineer
Frank S. Work Experience Details
  • Linden Lab
    Systems Engineer
    Linden Lab Sep 2017 - Sep 2024
    San Francisco, Ca, Us
    Highlights Include:Took initiative and became Project Lead for Implementation of Akamai’s Cyber Security product, ‘Kona Site Defender’ for our web properties, delivering a presentation and conducting a Q&A session at our company conference. In migration to AWS, I was personally asked by the Lead Developers of our Billing Engine to serve as their Lead Operations Engineer. In our Data Center environment, I served as an on-call Operations Engineer and a top escalation point for outages.As Project Lead for implementing Akamai Kona Site Defender, I led the design and creation of web property and security configurations for our Marketplace and various site services. Working as the main Operations Engineering POC with developers, QA engineers, our Security Dev Lead, and Akamai’s technical account manager, the successful implementation of this product provided a complete solution to DoS attacks previously causing complete outages.In Uplift to AWS, I worked within its various services to uplift applications from our data center. This included troubleshooting of CloudFormation templates, working with EC2 Instance Management, ELBs, ASGs, VPCs, S3, CloudFront, ECS, CloudWatch, and more. In our Data Center environment, I was responsible for maintaining and responding to any issues surrounding our thousands of servers, their networking equipment, and applications. Recognizing a need for a better process in how we handled change controls, I created a deploy plan guide that serves for all involved teams, laying out their roles, and providing a rollback plan in the event of failures.
  • Linden Lab
    Linux System Administrator
    Linden Lab Mar 2014 - Sep 2017
    San Francisco, Ca, Us
    Took initiative to manage the patch deployment of our main product, “Second Life,” to thousands of servers, and in my primary role I troubleshot all system and network issues. In taking on the lead role for patch deployment, I discovered ways to improve the process and implemented accordingly:Reduced production deployment time by over 33% by tracking our overall internal network load, discovering that we weren't fully utilizing our network infrastructure's hardware/bandwidth capabilities, and made appropriate adjustments. This led to considerably less downtime for customers, and freed us to push out more updates to other applications.Established a contingency plan by documenting all processes, their importance and function, and personally trained each team member in my department on how to run our tools and scripts in the event that I'm unable to be present. Our future system admins now have a complete guide and living document on what to do. Prior to taking this role, only our supervisor and the last remaining developer were familiar with the ins and outs– now everyone can be.Detection & Mitigation of in-game scripted attacks by malicious users. Having learned some of the anomalies seen in our product's log files during end-user initiated attacks intended to disturb or 'grief' other users, I was able to develop a method by which our team is now able to definitively determine who is behind the attack, the technique(s) they're using, and take action to prevent or mitigate further disruption. This process has been credited with a higher customer retention rate by our Product Managers as 'griefers' had been a major pain point cited by customers.
  • Emagine It, Inc. (Naz-It Solutions)
    Information Security Analyst, Usda
    Emagine It, Inc. (Naz-It Solutions) Sep 2013 - Mar 2014
    Fairfax, Va, Us
    Conducted Security Assessments for Federal Information Security Systems.This involved working with the Information System Security Officers (ISSO) and System Tech Leads to collect, inspect, and assess all documentation, security scan results, and conduct interviews with personnel to ensure the operational compliance of systems’ Security Controls.After the submission of an assessment, the assessment is evaluated by an Independent Verification and Validation (IV&V) team. Any outstanding issues from the assessment may lead to the creation of a Plan of Action and Milestones (POA&M), which I would then help ISSOs and System Tech Leads to resolve.
  • Latisys
    Service Desk Technician
    Latisys Mar 2012 - Sep 2013
    I earned the respect and trust of our company's CEO and executives by taking initiative to serve as Acting Team Lead during all Emergency Outage events and routinely ranked amongst the top performers for our team's monthly number of cases closed, and overall customer satisfaction.Formally offered a promotion to Team Lead (September 2013); respectfully declined to pursue a new opportunity.SPOT Award Winner (Spotlight of Excellence) in 2012, and in 2013 as recognized by CEO Pete Stevenson.As Acting Team Lead during Emergency Outage events, I was responsible for taking initial diagnostic steps before escalating the issue to our Senior Network Engineer team, delegating tasks to fellow team members, communicating effectively with incident-management teams, maintaining a timeline of events, and overseeing all follow-up communication with affected customers. I made it a point to volunteer for this role every time I was present.
  • Net2Ez
    Noc Technician Tier 1/Data Center Technician
    Net2Ez Dec 2011 - Mar 2012
    Served as a direct point-of-contact for all customer and service provider interaction, acting as a liaison between our Tier 2 and Network Engineering teams.Resolved Tier 1 customer Remote Hands tickets via phone, email, and our internal system. This included rack/stack server deployment, cabling, drive swaps, hardware troubleshooting, power cycles, shipping, KVM attachments, and escorting vendors and customers to Data Center Colo space.
  • Rcg Inc
    Help Desk Analyst/Service Technician
    Rcg Inc Jul 2011 - Dec 2011
    Handled technical troubleshooting (hardware and software) on various laptop manufacturing brands, the majority being Toshiba.Responsible for data recovery, backups, and virus removal.Contributed to a Knowledge Base and provided updated information on Standard Operating Procedures as it pertained to each manufacturing brand.
  • Public Partnerships, Llc
    Respite Care Provider
    Public Partnerships, Llc Aug 2010 - Jul 2011
    Provided care for an exceptional teenager struggling with severe autism by helping to reinforce successful life skills and habits outside of the classroom environment.Assisted with changing of diapers, showering, meal preparation, housekeeping, discipline, and communication skills through an application called Proloquo2Go.
  • Northern Virginia Community College
    It Assistant/Writing Center & Esl Tutor
    Northern Virginia Community College Feb 2008 - Jul 2008
    Annandale, Va, Us
    Assisted in managing a LAN environment of over 20 desktops used for training students with an administrative account.Provided hardware, software, network, and application support for students and staff members at the Writing Center.Also served as a Writing Center & ESL tutor. Taught effective writing strategies, research methods, literary devices, and brainstorming techniques for students. Also conducted speaking sessions with ESL students geared towards practicing English.
  • Twinbrook Gifts, Cards, And Jewelry
    Store Clerk
    Twinbrook Gifts, Cards, And Jewelry May 2005 - Oct 2006
    Regularly opened the shop, ran day-to-day operations, and closed shop independently.Maintained inventory and helped develop relationships with customers.Performed minor jewelry repairs and assisted with occasional antique restoration

Frank S. Education Details

  • University Of Mary Washington
    University Of Mary Washington
    English
  • Job Market Training Llc
    Job Market Training Llc
  • Lake Braddock Secondary
    Lake Braddock Secondary
    High School Diploma

Frequently Asked Questions about Frank S.

What is Frank S.'s role at the current company?

Frank S.'s current role is Systems Engineer.

What schools did Frank S. attend?

Frank S. attended University Of Mary Washington, Job Market Training Llc, Lake Braddock Secondary.

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