Manage a 24/7 dispatch call center, the team and its systems in support Honeywell’s P3 contracts for all of Canada. Responsible for team service levels, speed, accuracy and the facility relationship for 13 long term contracts that drive over 10 thousand service orders per month.AccomplishmentsIn progress...

Managed a buying and logistics team that procure repair and overhaul services as well as spare inventory for Canadian military avionics. Customer liaison Including financial performance, quality, safety, customer SAT and supplier TAT. Ownership of production returns for all OEM customers at the Toronto site. Accomplishments Managed the transition of an integrated supply chain and logistics team into a independent business unit, facilitating the outsourcing of a subset of existing business. Lead an inventory discrepancies project resulting in significant system corrections and cost avoidance. Also managed the completion of the teams largest contract and the introduction of its replacement. Managed a site project that reduced open orders and improved TAT for the Toronto site production returns.

Managed the repair and refurbishment operations as well as various projects and initiatives. Utilizing the collective experience of the production team to coach, problem solve and contribute to the enhancement of operational efficiency, profit, OTD, quality and customer satisfaction.Accomplishments:Designed and implemented a custom repair and refurbishment process for a variety of new product types. Maintained targeted overhead and labor costs by limiting touch times and reclaiming usable parts or raw materials based on a percentage of retail value resulting in new business opportunities.

Manage the complete value stream for gaming and retail at the Toronto facility including 40 production, repair and technical staff on a 5x8 schedule. Key accountability includes OTD, production efficiency, quality and safety.Accomplishments:Lead the transfer and introduction of a retail coin dispense product from a USA facility to Toronto. During the transfer, the team redefined standard work, cell layout, material presentation and usage. Efficiency gains reduced staffing cost by 15% and material analysis reduced BOM cost by over 20%.

Responsible for end-to-end operations in support of the largest services customer at the Toronto site. Managed the operational staff on a 24 x 7 schedule. Responsibilities included on-time delivery, KPI performance, P&L management, staffing levels, quality, material replenishment and customer relationship management along with several projects in Monterrey and Reynosa, Mexico.Accomplishments:Lead a team that managed the transition from a consignment material model to turnkey in Reynosa, Mexico. The new model coupled with redefinition of consumption points, reset min/max levels, reorder points and renegotiated lead times allowed the capture of millions in additional revenue and cost reductions. Lead a team of cross-functional subject matter experts that mapped and redesigned a high volume production process in Monterey, Mexico. The redesign ensured visibility, alignment and control resulting in the elimination of overproduction and a reduction of finished goods inventory levels by over 30% in only 3 months.Managed operations and the customer relationship for a mid-sized services customer. Through relationship building and strategic problem solving the business revenue increased 5-fold in less than 2 years while only doubling headcount.Served as a subject matter expert for the business development team on services opportunities. The project led to a 3-fold revenue growth and layout redesign that absorbed the additional business and new staff into the same footprint.

Lead the successful transition from prototype to production of all new products for the largest revenue account at the Toronto site. Responsible for design for manufacturability (DFM) analysis, pilot runs the associated staffing levels and material requirements.Accomplishments:Created a new product build schedule. The Schedule resulted in freed up blocks of time allowing us to staged squared production kits that could be run with the new products staff, driving efficiency gains and additional revenues.

Responsible for the management of a production department, its staff and all process related items. In addition, managed the hiring, training and certification of over 100 new production employees that were dispersed across 4 shifts to staff up a satellite 24x7 facility in Toronto. Coordinated the layout and physical fit up as well as the transfer of multiple product families to the new site.

Held various positions with a steady progression from operator to supervisor roles. Also designed, developed and implemented a site wide utilization tracking process to maximize site production efficiency as well as initiated various projects around line efficiency and throughput resulting in improved materials planning and staffing availability.