• Led organizational testing and launch of the telehealth solution for patients and clinicians in response to COVID-19.• Gathered and analyzed requirements based on unique clinical workflows to support effective and efficient Epic system builds for clinicians and ancillary staff at Dana-Farber Cancer Institute (DFCI).• Served as a main point of contact between clinicians at DFCI and the Mass General Brigham Epic support team, tests enhancements ahead of feature launches to the production environment and responsible for writing documentation for distribution to clinical staff.• Leverage Change Management protocols to systematically communicate major and minor features and enhancements in the EHR system to clinical stakeholders.• Complete user acceptance testing of new Epic features and improvements and provides elbow to elbow support for software updates and go-lives.

• Defined and maintained project plans and scopes for sixteen medication management and patient safety projects, managed third-party vendors and internal stakeholders to achieve results aligning with corporate strategy.• Monitored and communicated federally mandated recommendations and requirements for complex health projects to senior management, lead developers, and other key internal and external stakeholders to ensure accurate completion of all project deliverables on time.• Increased usability and user experience of eCW products by leading an advisory committee of physicians through exercises to solicit product enhancement feedback.• Successfully led high-risk projects to secure three federal certifications for electronic health record (EHR) products.• Led internal subject matter experts in drafting required reports that analyze product quality for regulatory review and ensure the company remains in good standing with mandated directives.• Led external product presentations to end-users and represents eCW in industry groups.

• Led the development of strategic goals, objectives, and timelines for twenty-three unique enterprise-wide implementations (10 – 200 Providers) across the USA, Cayman Islands, and Bermuda.• Worked with clients to identify system, clinical, and business needs to help customize eClinicalWorks’ software to support unique structures and procedures.• Acted as a liaison between internal & external clients and promoted continuous product improvement and client-centric system developments.

• Trained health care providers and their staff on the proper use of eCW’s software, streamlining workflows, refining system utilization methodologies, and customizing software to client’s specifications.• Led training and go-live support for the implementation of approximately fifty small, medium, and large-scale enterprise projects for the City of Philadelphia, Rothman Institute, Stevens Community Health Center, The Toledo Clinic, Arnot Health, Shady Grove Orthopedics, etc.

- Trained on Epic software and shadowed Epic application analysts in a hospital setting to gain better understanding of the inner-workings of the hospital's IT department.