Contact 1-2-1 is an award-winning company that provides call centre and BPO outsourcing services to some of the largest global companies in Australia and overseas. Some of the largest global brands have entrusted Contact 1-2-1 as their voice and business partner of choice.With a large number of fully functional multi-media seats in several locations our 24×7 centres process a range of inbound, outbound, help desk and BPO services for our clients.Our focus is all about… Show more Contact 1-2-1 is an award-winning company that provides call centre and BPO outsourcing services to some of the largest global companies in Australia and overseas. Some of the largest global brands have entrusted Contact 1-2-1 as their voice and business partner of choice.With a large number of fully functional multi-media seats in several locations our 24×7 centres process a range of inbound, outbound, help desk and BPO services for our clients.Our focus is all about deliverables and performance. Our goal is to work in partnership with our clients to provide measurable and sustainable value over the medium to long-term. Show less

DiUbaldo Spartalis is an independent management and technology consulting firm. Our focus is bringing together creative ideas, people and technology to generate exceptional results. The team comprises executives drawn from industry and government, each with extensive and diverse leadership experience.

I was providing consultancy services to the South South Australian Department of Health in bank reconciliation and process review.

Extensive experience in Strategic PlanningManaged complex nation wide projectsWrote the Whole of South Australian Government Call Centre Strategy.Often called in to resolve conflictRelationship improvementSelf Development and betterment Social inclusionEducation

Transition Project Director, Telstra: South Australian Government Radio Network

SA Government Department of Industry and Trade Back Office investment attraction team

Telecommunications Strategists SA Government: With particular focus on Telecommunications strategy and policy and how it pertains to the outsourcing of Public Sector telecommunications. including fixed, radio and paging communications.Was an integral member of the team establishing the: $360M SA Government Radio Network contract (SAGRN); Telecommunications Services Management Contract (TSM)Wrote the Whole of Government Call Centre Strategy; Gateway SA. This involved… Show more Telecommunications Strategists SA Government: With particular focus on Telecommunications strategy and policy and how it pertains to the outsourcing of Public Sector telecommunications. including fixed, radio and paging communications.Was an integral member of the team establishing the: $360M SA Government Radio Network contract (SAGRN); Telecommunications Services Management Contract (TSM)Wrote the Whole of Government Call Centre Strategy; Gateway SA. This involved the first ever customer satisfaction survey of SA Government services and auditing of existing Government Call Centres. Show less