Frank Steffen

Frank Steffen Email and Phone Number

πŸ”Ή IT Director πŸ”Ή Senior IT Manager πŸ”Ή IT Manager πŸ”Ή IT Operations πŸ”Ή Project Manager πŸ”Ή Leadership πŸ”Ή Strategy πŸ”Ή Infrastructure πŸ”Ή Cloud πŸ”Ή Security πŸ”Ή Service Management πŸ”Ή Program Management πŸ”Ή Budgeting πŸ”Ή @ Cryoport
Frank Steffen's Location
Irvine, California, United States, United States
Frank Steffen's Contact Details
About Frank Steffen

I'm an accomplished Information Technology Leader with experience establishing an IT strategy, managing projects, optimizing IT operations, improving quality of deliverables, increasing efficiency, elevating productivity, and reducing cost. I have proven expertise across multiple industries including software development, financial, telecommunications, retail, media/entertainment, supply chain, technology consulting, and manufacturing. I have extensive experience utilizing best practices to develop and integrate policies, processes, procedures, and standards for all of IT operational functions, stressing automation to improve resource efficiency. I am passionate about ensuring IT projects are well-planned, well-managed, and create demonstrable value and benefits for the company.β€’ IT Operationsβ€’ Tactical Operationsβ€’ Roadmap Developmentβ€’ Global Infrastructureβ€’ Vendor Relationsβ€’ DevOps Frameworkβ€’ Contract Negotiationsβ€’ Stakeholder Managementβ€’ Budgetingβ€’ Auditing/Complianceβ€’ Build-outs/Relocationsβ€’ Production Issue Prioritizationβ€’ Organizational Developmentβ€’ Mentoring/Coachingβ€’ CI/CD Workflowsβ€’ Digital Transformationβ€’ Disaster Recoveryβ€’ Infrastructure Managementβ€’ Systems Integrationβ€’ Business Resumptionβ€’ Business Process Automation

Frank Steffen's Current Company Details
Cryoport

Cryoport

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πŸ”Ή IT Director πŸ”Ή Senior IT Manager πŸ”Ή IT Manager πŸ”Ή IT Operations πŸ”Ή Project Manager πŸ”Ή Leadership πŸ”Ή Strategy πŸ”Ή Infrastructure πŸ”Ή Cloud πŸ”Ή Security πŸ”Ή Service Management πŸ”Ή Program Management πŸ”Ή Budgeting πŸ”Ή
Frank Steffen Work Experience Details
  • Cryoport
    It Manager
    Cryoport Jul 2021 - Present
    Brentwood, Tn, Us
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  • Hallmark Labs
    It Director
    Hallmark Labs Jul 2017 - Oct 2020
    Santa Monica, Ca, Us
    β—† Constructed IT organization of (7) team members tasked with managing help/service desk, servers, network, UCaaS VoIP services, physical/data security, IT policy compliance, MDF/IDF management, Internet connectivity, operations monitoring, and site cabling consisting of (1) location and (150) users. β—†βž€ Cut IT costs, 40% CapEx and 38% OpEx, with the implementation of hardware/software standards, asset management, development of IT policies, processes, procedures, and enacting best practices.➀ Integrated more than 150 end-user computing systems and 130 server/network devices with parent company infrastructure.➀ Employed AWS S3 to preserve proprietary content on decommissioned on-premises storage systems.➀ Led company in IT General Controls (ITGC) audit orchestrating preparation and remediation efforts.➀ Implemented Jira Service Desk streamlining and simplifying user incidents, requests, and changes; reduced helpdesk response and resolution times 90% versus prior email-based submittal method. ● π‘¨π’‘π’‘π’π’Šπ’„π’‚π’•π’Šπ’π’π’”: Amazon Web Services (AWS) | EC2 | S3 | Snowball | APC and Tripp Lite UPS & PDU | Atlassian Confluence | JIRA Service Desk | JIRA Software | Cisco AnyConnect VPN | WebEx | WebEx Room Kits | CrowdStrike | GitHub | Google G-Suite | IntelliJ | JAMF | Microsoft M365 | Project | SCCM | Teams | Visio | MONyog | New Relic | Pingdom | Portfolio for JIRA | RackSpace | Skype | Slack | StatusPage.io | Trustwave | VictorOps/Splunk | VMware ESXi | Zscaler ● π‘΅π’†π’•π’˜π’π’“π’Œ: (130+) Cisco Routers/Switches/Firewalls/Wireless | Meraki Switches/Firewalls/Wireless | Checkpoint | Palo Alto ● π‘·π’“π’π’—π’Šπ’…π’†π’“π’”: Arrowtel Cloud-based VoIP Service Provider | Spectrum 500Mbps and 200Mbps Ethernet-based Internet Connectivity ● π‘Ίπ’šπ’”π’•π’†π’Žπ’”: (120) macOS | (30) Windows 10 | (20) Windows Servers 2016/2019 | VMware | HP Servers ● π“πžπ₯𝐞𝐜𝐨𝐦: SIP | Asterisk | Cisco Unified Call Manager (CUCM) ● π‘©π’–π’…π’ˆπ’†π’• π‘΄π’‚π’π’‚π’ˆπ’†π’…: $300K/CapEx and $500K/OpEx
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  • Independent
    Technology Consultant
    Independent Mar 2016 - Jul 2017
    β—† Provided client, Biosynthetic Technologies, desktop/laptop support, and tasked with resolving Internet access and network connectivity issues. β—†βž€ Implemented video conferencing room solution increasing business efficiency and productivity.➀ Resolved Internet access and wireless issues by increasing circuit bandwidth and repositioning access points.● π‘¨π’‘π’‘π’π’Šπ’„π’‚π’•π’Šπ’π’π’”: Hosted Exchange | Microsoft Office 365 (O365) | Microsoft Visio | Citrix GoTo Meeting● π‘΅π’†π’•π’˜π’π’“π’Œ: Cisco IAD2431-16FXS Router | EdgeWater Networks EdgeMarc 4550 Series | SonicWALL TZ215 | HP ProCurve 1410-24G | AeroHive Networks HiveAP121 Access Points | Polycom VVX-310 VoIP Phones | NetGear NAS RN31200 | Overture 400 Carrier Ethernet Edge Platform | PTZOptics Camera● π‘·π’“π’π’—π’Šπ’…π’†π’“π’”: Birch Communications | XO Communications● π‘Ίπ’šπ’”π’•π’†π’Žπ’”: Windows XP | Windows 10 | macOS● π‘»π’†π’π’†π’„π’π’Ž: SIP | Birch Communications Hosted VoIP Service
  • Avetta
    Manager Of It
    Avetta Jun 2014 - Mar 2016
    Lehi, Ut, Us
    β—† Established and headed (2) teams - staff of (10) - (4) IT and (6) DevOps members supporting (7) global locations: (4) US-based and (3) international totaling (250) users.IT was charged with managing help/service desk, corporate servers, networks, telephony, systems/data security, MDF/IDFs, Co-lo site, policy/process development, WAN/Internet connectivity, systems monitoring, and cabling.DevOps was accountable for Development, QA, and production environment servers, databases, CI/CD pipeline (provisioning, testing, build/release, and deployment), GCE, and CenturyLink Cloud management, systems/code/data security, as well as operations monitoring. β—†βž€ Developed and executed global infrastructure architecture resulting in reduced operations cost 17%, simplified configuration/change administration, and increased user productivity 13%.➀ Championed new help desk system and integrated new hire/termination/status changes and user IT purchase requests reducing ticket resolution time 70% with 50% of tickets resolved in 1-day or less.➀ Cut service provider circuit downtime by 20% and negotiated a higher service level agreement by consolidating multiple telecom and internet connectivity providers to one global provider.➀ Planned and launched phone system initiative; implemented a hosted Cisco voice/contact center solution, to reduce voice system downtime, disconnects, and quality issues by 20%.➀ Developed DevOps CI/CD process in collaboration with executive leadership and stakeholder.● π‘¨π’‘π’‘π’π’Šπ’„π’‚π’•π’Šπ’π’π’”: AWS | EC2 | S3 | Atlassian Confluence | Crowd | JIRA Software | Docker | GitHub | GCE | Google G-Suite | HipChat | Jenkins | O365 | Puppet | Rally | SolarWinds | Splunk | Trustwave● π‘΅π’†π’•π’˜π’π’“π’Œ: (50+) Cisco & Meraki Routers/Switches/Firewalls/Wireless | Palo Alto | Juniper● π‘Ίπ’šπ’”π’•π’†π’Žπ’”: (220) macOS | (50) Windows 7/8/10 | (50) Windows Servers 2K8/Linux/VMware/RHEL/CentOS | Dell Servers● π‘©π’–π’…π’ˆπ’†π’• π‘΄π’‚π’π’‚π’ˆπ’†π’…: $2.3M/CapEx and $2.9M/OpEx
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  • Verizon Wireless
    It Manager
    Verizon Wireless Mar 2012 - Mar 2013
    β—† Managed (10) 2nd/3rd shift NOC engineers responsible for monitoring, troubleshooting, and governing nightly change-management events across a nationwide network of (2,330) US-based locations. β—†βž€ Effectively maintained 99.99% reliability/availability target.➀ Established NOC process reducing time spent investigating duplicate Syslog messages by 10%.
  • Independent
    Technology Consultant
    Independent May 2011 - Mar 2013
    β—† Provided network consulting and support services to (3) clients including Cashcall, McGladrey Capital Markets, and Power Balance. β—†βž€ Diagrammed and inventoried network equipment and installed replacement switches, routers, and firewalls.➀ Upgraded firewalls, removed unnecessary configurations, and reconfigured access-lists to allow/deny ports. ● π‘¨π’‘π’‘π’π’Šπ’„π’‚π’•π’Šπ’π’π’”: SecureCRT | Splunk | Syslog | Cisco Access Control Server (ACS) ● π‘΅π’†π’•π’˜π’π’“π’Œ: Cisco Routers 2800/AS5400/7204VXR | Cisco Catalyst 2950/3524/3560/3750/6506/6509/6513 | Cisco ASA 5505/5520 & IPS/IDS Service Modules | Cisco AIR-CT2504 Wireless LAN Controller | Cisco AIR-AP1242 Access Point | Cisco CSS11503 | Cisco VPN3015 | Cisco IPS4240 | Cisco VG224 | Cisco Client VPN ● 𝑷𝒓𝒐𝒕𝒐𝒄𝒐𝒍𝒔 & π‘»π’†π’„π’‰π’π’π’π’π’ˆπ’Šπ’†π’”: LAN/WAN technologies: NAT | PAT | VLAN | ARP | DNS | DHCP | ICMP | Spanning-Tree | AAA | TACACS+ | RADIUS | OSFP | EIGRP | Client VPN | S2S VPN | CDP ● π‘Ίπ’†π’„π’–π’“π’Šπ’•π’š: Cisco ASA 5505/5520 & IPS/IDS Service Modules
  • Hcs Technologies, Llc
    Senior Network Engineer
    Hcs Technologies, Llc Feb 2010 - May 2011
    β—† Consulting company specializing in commercial IT-based infrastructure fulfillment and professional services. Supported (10) clients including Castle Importing, Custom Blow Molding, DCX-CHOL, ILDICO, LSA, United States Navy, Power Balance, RSM EquiCo Capital Markets, San Bernardino International Airport (SBIA), Share Our Selves, Soka University, StyleMark, and Sunwest Bank. β—†βž€ Oversaw network assessments involving routing, switching, firewall discovery, VoIP readiness, and wireless LAN surveys/analysis and redesigned network infrastructures utilizing results.➀ Led project management efforts establishing standardization in the implementation of network solutions.● π‘¨π’‘π’‘π’π’Šπ’„π’‚π’•π’Šπ’π’π’”: Syslog | Cisco Client VPN | MS Office | Visio | Project | SecureCRT | VMware (ESX/ESXi) and VI Client● π‘΅π’†π’•π’˜π’π’“π’Œ: NetScout AirMagnet Survey Pro | Cisco IAD2435 | Cisco Routers 891/1921/1941/2800/2901/2911/2960/3845 | Cisco Aironet 1130 AG | Cisco UC540 | Cisco SPA 504G Phones | Cisco Manager Express (CME) / Cisco Unity Express (CUE) | 3Com 4300/4400/4500 Switches | Dell 3448/9 Switches | Cisco 3750 Switches | Cisco 7945G/7916s/7965G | Cisco ASA5510/5520 | Cisco Contact Center Express (UCCX) | Cisco Unified Communications Manager (CUCM) | Cisco Unified Presence (CUP) | Cisco Unity Connection● π‘·π’“π’π’—π’Šπ’…π’†π’“π’”: Cbeyond Communications | XO Communications● 𝑷𝒓𝒐𝒕𝒐𝒄𝒐𝒍𝒔 & π‘»π’†π’„π’‰π’π’π’π’π’ˆπ’Šπ’†π’”: LAN/WAN technologies: Metro Ethernet | VoIP | NAT | PAT | VLAN | ARP | DNS | DHCP | ICMP | SMTP | HTTP/S | FTP | SNMP1/2 | POP3 | IMAP4 | FXS/FXO
  • Far West Technologies, Llc
    Network Engineer
    Far West Technologies, Llc Apr 2009 - Feb 2010
    Santa Ana, Us
    β—† Consulting company offering customized IT infrastructure solutions and services. Supported (12) clients including 12th Street Capital, Arch Bay Capital, CommerceWest Bank, Debt Solutions-FAHF, Genetic Denim, Hankyu, LoopNet, LSA, Share Our Selves, and Sunwest Bank. β—†βž€ Architected and implemented router, switch, and firewall changes.➀ Conducted wireless LAN surveys, analyzed results, and developed modern solutions.➀ Acted as project manager and lead technical contact for network redesigns, VoIP implementations, and technology refreshes.● π‘¨π’‘π’‘π’π’Šπ’„π’‚π’•π’Šπ’π’π’”: Syslog | Cisco Client VPN | MS Office | Visio | Project | SecureCRT● π‘΅π’†π’•π’˜π’π’“π’Œ: Adtran 600R | Juniper 3200 Switch | Juniper SSG5 Firewall | SonicWALL | Cisco Routers 2801/2821 | Cisco 3560/3750 Switches | Cisco ASA 5505/5510 | Cisco Call Manager Express (CME) | Cisco Unity Express (CUE) | Cisco 7940G Phones | Cisco 6509E Switch | Cisco PIX-515E | FortiGate● π‘·π’“π’π’—π’Šπ’…π’†π’“π’”: Cbeyond Communications | XO Communications● 𝑷𝒓𝒐𝒕𝒐𝒄𝒐𝒍𝒔 & π‘»π’†π’„π’‰π’π’π’π’π’ˆπ’Šπ’†π’”: LAN/WAN technologies: Metro Ethernet | VoIP | NAT | PAT | VLAN | ARP | DNS | DHCP | ICMP | SMTP | HTTP/S | FTP | SNMP1/2 | POP3 | IMAP4 | FXS/FXO
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  • Xceed Financial Credit Union
    Manager, Network And Telecommunications
    Xceed Financial Credit Union Jun 2007 - Oct 2008
    El Segundo, Ca, Us
    β—† Hired to lead (6) IT team members responsible for help/service desk, servers, network, TDM/VoIP services, MDF/IDFs, WAN/Internet connectivity, operations monitoring, site cabling, and to represent IT in the construction of a multi-building HQ campus and relocation initiative including a new modernized on-premises Data Center supporting (250) users and (20) nationwide locations.β—†βž€ Architected 2-year strategy and executed enterprise-wide migration to Cisco VoIP (CUCM) and WAN connectivity to IP-based MPLS, eliminating TDM hardware and maintenance contracts saving $56K in the first year. ➀ Designed and implemented new enterprise-wide network infrastructure (Cisco) improving stability, reliance, and security.➀ Orchestrated data center relocation with no interruption in service or operability for the Credit Union’s members.➀ Reduced helpdesk requests by 10% through identifying and remediating recurring issues.➀ Cut yearly travel expenses $36K by implementing a video conferencing solution (Cisco) at all sites.● π‘¨π’‘π’‘π’π’Šπ’„π’‚π’•π’Šπ’π’π’”: OSI (now Fiserv) | IPswitch What’s Up Gold | Citrix MetaFrame | Cisco Access Control Server (ACS) | Websense | Red Hat Enterprise Linux (RHEL) | VMware ESX Enterprise | SolarWinds | MX Logic | MS Exchange 2007 | MS Terminal Server | Acronis True Image | Symantec Backup Exec | Symantec System Recovery● π‘΅π’†π’•π’˜π’π’“π’Œ: (200) Cisco Routers/Switches/Firewalls | Dell/HP Servers | Symmetricom | AT&T MPLS | eFunds (Financial and Payments Services) | Visa DPS (Visa Debit Processing Services) / Fedline (Federal Reserve Financial Services) / Early Warning (ChexSystems) / Connecticut On-Line Computer Center (COCC) / Payment Systems for Credit Unions (PSCU)● π‘Ίπ’šπ’”π’•π’†π’Žπ’”: (350+) Windows 7 | Windows Server 2K3 | Red Hat | Generator and ATS● π‘»π’†π’π’†π’„π’π’Ž: Aspect Unified IP Call Center | Avaya TDM PBX | Centurion IVR | Cisco Call Manager and Unity Connection (CUCM)● π‘©π’–π’…π’ˆπ’†π’• π‘΄π’‚π’π’‚π’ˆπ’†π’…: $1.6K/CapEx and $3.1K/OpEx
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Frank Steffen Education Details

  • California State University-Dominguez Hills
    California State University-Dominguez Hills
    Computer Information Systems Concentration

Frequently Asked Questions about Frank Steffen

What company does Frank Steffen work for?

Frank Steffen works for Cryoport

What is Frank Steffen's role at the current company?

Frank Steffen's current role is πŸ”Ή IT Director πŸ”Ή Senior IT Manager πŸ”Ή IT Manager πŸ”Ή IT Operations πŸ”Ή Project Manager πŸ”Ή Leadership πŸ”Ή Strategy πŸ”Ή Infrastructure πŸ”Ή Cloud πŸ”Ή Security πŸ”Ή Service Management πŸ”Ή Program Management πŸ”Ή Budgeting πŸ”Ή.

What is Frank Steffen's email address?

Frank Steffen's email address is fr****@****cox.net

What is Frank Steffen's direct phone number?

Frank Steffen's direct phone number is +131064*****

What schools did Frank Steffen attend?

Frank Steffen attended California State University-Dominguez Hills.

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