Frank Tizol Email & Phone Number

Reston, Va

Herndon, Va

Provide technical assistance to employees for wide variety of software and hardware problems across multiple platforms.•Closely work with executives and provide technical support to board meetings, earnings call and internal all hands meetings.•Performance inventory management and purchasing support for helpdesk inventory using Service-Now and Peoplesoft Enterprise Software, Helpdesk Technician Tier I •Diagnosed and provided troubleshooting support for all Neustar equipment and issues brought to the Help Desk.•Monitor, evaluate and prioritize issues reported via Service-Now tickets, phone calls, emails and in person visits.

Performed 2 separate company wide tech refreshes for laptop upgrades. Managed laptop and workstation setup, planning, scheduling and evaluating network security and compatibility issues.•Deployed 570 new Blackberry devices and developed training and instruction manuals for the end-users to educate on mobile data usage and security best practices.•Deployed an upgrade to office 2010 to every company issued PC. Resolved compatibility issues with business organization specific office add in tools such Oracle Hyperion Smart View and Tableau Business Intelligence.•Configured applications and hardware to company security and performance standards.•Configured iOS/Android/Windows mobile devices to use Air Watch and or ActiveSync•Deployed Checkpoint AV and performed full disk encryption

Responsible for training of new the hires.Assign and dispatch flights in a timely manner.