Frank Morrow Email & Phone Number

Cleveland, OH, US

• Industrial automation/ robotics. The Robot Company provides industrial customers worldwide with quality FANUC refurbished robots, replacement robot parts, technical support and repair service. Build, manage and.
• Develop strategic multifaceted CRM solutions for improving, and retaining customer relationships
• Develop Consumer Outreach Programs – including customer development outreach emails, brochures and direct interactions with both existing and potential customers.
• Improve/update website and SEO
• Marketing – Create promotional content. Increase social media presence - create/manage social media posts on multiple platforms. Create promotional videos and capture images for website and social media.
• Data Management – Manage customer database, sales leads/pipeline. Deliver actionable data.

Cleveland, Ohio, United States

• Clinic, Hospital, Research and Education. Cleveland Clinic Foundation is a nonprofit organization caring for life, caring for the sick, conducting medical research, and educating those who serve.Identify and resolve.
• Counsel patients regarding insurance benefits. If a patient’s insurance plan is not accepted at Cleveland Clinic, or if they do not have insurance (self-pay), contact the patient prior to scheduling an appointment and.
• Contact insurance carriers or other sources and act as an advocate for the patient.
• Determine if patient is eligible for government or Cleveland Clinic health system financial assistance programs. Evaluate and determine the appropriate charity care program to implement.
• Prepare an estimate with cost of services and initiate process for collecting prepays due. Perform follow-up to ensure maximum collection achieved. Prepare and complete adjustments and account corrections within.
• Track and document each patient issue, experience and resolution.

Akron, Ohio

A network of ten television stations, mainly in the Midwest.Contract work in television production as a floor director and camera operator. Also, assisted with teleprompter, set up and striking sets, lighting, guest management, sound checks, and in show adjustments.

Strongsville, Ohio

• Retail store with a focus on service and family entertainment. Located inside Southpark Mall.Built a business from the ground up, including all planning, budgeting, market and location research, filing all permits.
• Negotiated 7 year lease. Three month negotiation resulted in an effective lease for the benefit of the business including $10sf lease agreement, over 50% less than similar leases, with protection from malapropos.
• Developed all processes and procedures to accurately and efficiently capture, track, record and report all financial data establishing a foundation for metrics.
• Developed and implemented high level customer-centric business model.
• Determined corporate structure, filed for incorporation, trademark, and copyright. Drafted operating agreements.
• Promoted sales growth for business by conducting television, radio, and newspaper interviews. Developed and implemented all marketing strategies, including all creative design.

Cleveland, Ohio

• Consulting Services. Global Learning Solutions, part of the Professional and Organizational Development Department.Progressively more responsible duties led to promotion from Program Coordinator to Delivery Manager..
• In recognition of highly successful program coordination, assigned as the only Lead Program Coordinator (representing all Program Coordinators). Prepared course content and materials, including the composition of a new.
• Instructed multiple training classes, including new roles and procedures for program coordinators, best practices, work rules, and time management for delivery teams.
• Served on project teams analyzing functionality and quality of course content for web based learning courses. Recommend best practices, processes, procedures including change management during the transitional phase.
• Contributed to the management and logistics project team in the development and design of new Consulting Services Entry website, including text, functionality, organization, and design of all web pages.