Travis Gomez Email & Phone Number

San Antonio, Texas, United States

San Antonio, Texas, United States

- Was among the top 10% of fraud specialists in the department for investigating a variety of transactions from debit card fraud to high value commercial wires which resulted in over $5 million in saves for the company- Assisted managers in secondary review of multimillion dollar accounts and provided feedback to strengthen the skills of the team- Won multiple achievements for maintaining high metrics for 3 years straight which included the option to work remotely permanently

San Antonio, Texas, United States

Monitored multiple factors on customers’ accounts for potential fraud on online transactions and consistently was a top performer on a team of 15

San Antonio, Texas, United States

Advanced into this role due to consistent high metrics that monitored fraud for higher level accounts

San Antonio, Texas, United States

- Administered over 60 customer calls daily in regard to potential fraud- Resolved the call within five minutes which included filing a claim and informing the customer of next steps and frequently received positive reviews by the customer for excellent service- Consistently exceeded company goals on monthly scorecards in the duration of this role

New Braunfels, Texas, United States

- Promoted to supervisor after 6 months on the job due to consistent positivefeedback from customers. - Coached over 50 new hires annually to enhance their customer service skills. - Sold over $5,000 worth of products including tablets and phones to customerswho initially called to dispute their bills.

Spring Branch, Texas, United States

Led a team of 5-7 members to become top performing store in the area and facilitated the training of new hires and assisted with their performance reviews.