•Manages customer service, safety, dispatch and warehousing/dock operations for a service center facility responsible for city operations and mid-Atlantic region•Responsibilities include routing and loading; dock operations; and inventory control in an LTL environment•This includes management of the service center; driver, dock and operations personnel; safety and compliance•Responsible for planning, organizing, managing and directing office operations•Extensive reviewing of Service Center operational and policy procedures•Directly involved in all phases of the service center operation•Supervise, lead and direct the terminal operations loading and unloading of freight, customer service functions, facilities management and all other aspects of managing a service center•Review, monitor and control all operations for the service center•Implement effective operations strategy to react appropriately to changes in our P&L such as to maximize company profits•Interface with Linehaul Operations to ensure timely arrivals and departures•Assist linehaul operations with day-to-day optimization at the service center level•Ensure that trailers are loaded and unloaded to meet service requirements•Manage, direct and train dockworkers in warehouse operations•Maintain proper staffing to support operations based on freight volumes•Adjust work schedules and staffing levels as needed to optimize profits while meeting service requirements•Ensure equipment is properly serviced •Coordinate repair and replacement of equipment as needed•Ensure Service Center is properly maintained•Identify and negotiate vendor agreements for Service Center•Analyze structure, methods and performance of service center operations to ensure compliance with standard operating procedures

-Responsible for overseeing the transportation management process, defining strategy, and implementing sound business practices and principles which match the company's vision. -Responsible for all operational KPIs pertaining to the private fleet. Build and nurture the relationship with Daltile capacity planning to maximize private fleet capacity and reduce purchased transportation.-Oversee cost and service of any/all Dedicated Fleets associated with this business unit. Continuously challenge the status quo and develop new strategies to reduce cost and improve efficiencies. -Grow and maintain transportation operations and ensure business needs are met. Manage customer service and pickup/delivery schedules to allow Mohawk a competitive advantage in the marketplace by resolving critical customer and vendor issues. Ensure the company thru the Transportation Safety Department remains in compliance with all local, state, and federal transportation rules and regulations. -Obtain operational success thru development, implementation, and enforcement of operational and personnel policies and procedures. Safeguard mobile assets by establishing and monitoring security procedures and protocols. Motivate, organize, and encourage teamwork to ensure company goals are met.

Regional Operations Manager for an accredited protection and perimeter control company• Responsible for over 40 direct reports and 15 sub-contractors at our Charlotte, NC, North Charleston, SC, and Beltsville, MD locations • Increased on-time delivery from 72% to 94% from 2018 to 2020• Applied lean principles to increase employee productivity per hour by 100% in 2019 and 2020• Slashed operations/facility costs by 19% • Cut OT costs by 25% in 2019 and 40% in 2020• Implemented technology to increase customer satisfaction

Supervises and coordinates activities of 30 workers concerned with ordering, receiving, storing, inventory, issuing, and shipping materials and parts in assigned parts distribution center. Ensures accuracy, completeness and condition of shipments. Develops daily and weekly workplans and workflow. Determines shipping priorities, work assignments, and shipping methods to meet shipping and receiving schedules, utilizing knowledge of shipping procedures, routes and rates.Supervises clerical and administrative functions. Administers vendor bidding, purchase requisition, purchase order submission and follow-up. Supervises accounting processing, bill submission and follow-up, record storage and retention. Ensures that required maintenance of warehouse equipment, facility and grounds are completed in a timely and accurate manner. Coordinates off-site parts and accessories storage. Optimizes profit by reducing costs through continuous improvement activities and achieving GLCR and KPI commitments/targets for their functional area. Seeks out feedback from other stakeholders to improve their operations and drives value. Supervises the scheduling, carrier departure and transit times for inbound and outbound domestic and international shipments. Determines routing and legal road limits of vehicles, according to established schedules and weight limits of states. Uses tools provided in the Warehouse Management System to continually improve part location assignments and enhance overall warehouse productivity. Identifies, recommends and implements warehouse layout and operation improvements considering turnover, size, weight and related factors of parts or materials. Supervises performance of inventory control functions, including cycle count reconciliation with tracking system. Investigates and resolves discrepancies. Coordinates stock checks and reporting, including inventory transactions and adjustments.