Frank Vans Evers Jr Email and Phone Number

• 15 team members were mentored on daily Configuration Manager 2007/2012 related issues.• Initiated/Led weekly team training to improve overall team knowledge.• Implemented Health Validation Checklists; ensured consistent health reports across the team.• Directed the completion of CM 2007/2012 migration on 2 customer accounts.• System Administration and technical support of 4 Customer Accounts with CM 2007/2012.• Executed SCCM PowerShell scripts to quickly complete assigned project goals• 4 Disaster Recovery tests were completed successfully in CM 2007/2012.• Installed SCCM 2007/2012 roles on various windows 2003/2008/2012 servers across 4 accounts.• Designed and implemented process and procedure changes to improve support efficiency and effectiveness.• Created documentation to assist the team with knowledge base creation, and establishing baselines for the accounts.• Researched and implemented solutions for a variety of issues encountered in day to day tasks.• Followed the change process to complete Software Application deployments in a timely manner.• Maintained a 15 minute SLA for after hours account support on 1 customer account.

• Established Windows Server 2008 test network to test SCCM 2007 migration process.• Pursued knowledge of VMWARE server at ITT while learning various Operating Systems.• Installed and Configured a home network to learn Vmware Server 1/2/ESX4.1. Tested Windows 2003/2008 server, Windows Desktop XP/7, and applications like CM, Exchange 2010, SQL 2008, and Symantec Endpoint Protection.• Published Citrix Xen AppServer applications; restricted settings with a custom printer policy.• Researched and documented an imaging process for a common company desktop/laptop image for Windows 7 with ImageX and WinPE. • Created custom SMS 2003 SQL queries, and collections for effective asset management. • Configured custom SMS 2003 packages and advertisements to implement a Lotus update project. • Initiated a Corporate Awareness program to increase user awareness about common computer security issues.• Improved department awareness of the importance of security patching; shared training received at ITT Technical In-stitute. patched (Adobe Reader/Flash, …etc) with SMS packages and advertisements. • Learned SMS 2003 on the job, and by researching it on the web; appointed System Administrator for 4 SMS site serv-ers; rebuilt the database server, established a backup process, and extended SMS functionality through the deployment of wide variety of applications.• Dealt with Trojan.Clampi outbreak spread across the 1600 node enterprise; appointed System Administrator for the Symantec Antivirus Server; Ensured company network was protected by the latest protection available. Updated Sy-mantec Corporate Edition to Symantec Endpoint Protection; configured monitoring.• Deployed WSUS to 4 major sites to support a 1600 node network; identified a patching vulnerability in the infrastruc-ture; created a project plan to implement Windows Server Update Services (WSUS); configured Active Directory group policies; Approved updates after testing for compliance.

Administration, deployment of 8+ Windows NT 4.0 servers and dedicated workstations serving as file servers, dial-up servers, print servers, and database servers.Direct and telephone support of the Setup, and repair of 100+ Windows 95/98/2000 desktop PCs.Creation and maintenance of the IT inventory for this site.