Frank Arena Email & Phone Number

Naperville, Illinois, United States

1. Assist with the development of application and operating system packages for deployment onenterprise-wide machines.2. Serve as a technical contact for both internal staff and external vendors on assigned technicalprojects, including design, implementation, support and ongoing maintenance for end-usercomputing devices.3. Collaborate with other teams within or outside the District to provide software and hardwaresupport for district enterprise applications, which may be on/off site.4. Proactively communicate issues as they arise to ensure that work is completed accurately andon schedule.5. Research, design, and recommend hardware and software to meet assigned projects orservice requirements.6. Develop documentation and provide training to Technology Services staff on systems,software and new implementations.7. Responsible for routine systems monitoring, performance tuning and upgrades, review andanalysis of logs, resource inventory and life cycle management on all systems andapplications.8. Provide recommendations on application and hardware upgrades, security patches, andsystem configuration changes, including implementation after change managementreview/approval.9. Ensure all systems, procedures and work practices follow established standards of best-practices, security measures and quality controls.

Naperville, Illinois, United States

1. Ensure all systems, procedures and work practices follow established standards of securityand quality control.2. Identify issues, implement corrections or supervise repairs as needed.3. Provide daily service to designated buildings using the Altiris Help Desk system.4. Manage Active Directory Services, file quotas, and file restriction policies.5. Implement and develop group policies and procedures.6. Monitor network connectivity, event logs and print servers for the building to ensureoptimum performance.7. Manage application upgrades, security patch deployment, district image creation andreimaging, software installation and debugging as needed.8. Oversee the daily operations and schedule of assignments for the employees who maintaincomputers and software.9. Communicate with building staff to assess needs and provide resolution.10. Coordinate technology needs for scheduled events or as needed.11. Perform analysis and provide planning for the design and installation of new applications.12. Manage applications requiring local license servers, video servers and application servers.13. Manage remote administration of client computers using Altiris IT Management Suite.14. Create and develop application packets for deployment as needed.15. Support administration with investigations as it relates to staff or student misuse ofsoftware and hardware.16. Collaborate with each other and the rest of the Technology Services teams on projects ortroubleshooting.17. Create instructions and guidelines for staff/student use of technology and provide trainingas needed.

Aurora/Naperville, Il

•Ensure procedures and work practices follow established standards of security and quality control. •Provide daily service to building staff through service requests, by way of the Altiris Help Desk System. •Manage service request assignments to resolve incidents in a timely manner. •Implement software and hardware solutions developed by System Engineers and System Administrators. •Provide level 1 and level 2 support, which would include both basic computer support and intermediate troubleshooting using diagnostic tools and technical references. •Utilize Enterprise Management software to administer computers and peripherals including: imaging, software installation and troubleshooting, license management, hardware diagnostics, remote management and end user support. •Troubleshoot printer configurations and AV equipment (e.g. Smart Board Interface) configurations and technical issues as needed. •Review operation of software/hardware to meet individual system requirements or in relation to entire enterprise as appropriate. •Provide recommendations on upgrades or replacements of hardware and software as necessary.•Provide instruction and clarification to users on procedures for utilizing computer resources. •Document and report systems configuration and operations as appropriate. •Collaborate with Network/Telecommunications/Server team on projects or troubleshooting. Perform other duties as assigned.

Greater Chicago Area

• Install/setup home theater equipment and educate clients on use• Assess and perform PC and HT work in clients’ homes• Provide training and coaching to develop a remote team of 40+ individuals• Support and assist in leading organizational change initiatives• Troubleshoot and diagnostics of pre-existing home theater work• Peer mentor to other installers to assist with employee growth

Bolingbrook, Il

• Responsible for overall department performance and standards• Ensure adequate department staffing, monitor and oversee employee performance• Provide on-going coaching, training and motivation.• Responsible to execute company strategies and business plans

Bolingbrook, Il / Goodyear, Az

• Entry level store leader and delegated supervisory responsibilities• Trained and coached employees• Sales of consumer electronics and services

Phoenix, Arizona Area

• Maintain service department product and execute scheduling• Minimize potential shrink in missing warranty claims• Improve and grow department to higher standards