Acts as the primary contact for internal team members, agency practice and discipline leads, and outside vendors. Also responsible for the optimization of team staffing structure, ensuring the right skill sets are applied to the work to serve the business requirements, deliverable quality, and partners with the account lead to manage the financial health of Immersive Technology (AR, VR, XR, MR, ML, & AI) and Technical Partnership (web /app design & development) client accounts. Responsible for oversight of any day-to-day project managers assisting with digital transformation projects and career management of the project management team.Selected Contributions:• Create and document project management processes; templatizing of key project management documentation• Creation of New Business definition/scoping, staffplan/estimation, and timeline development process that produces accurate proposals for submission to prospective clients• Development of process to determine Cost-to-Win fees which compare cost of pitching new business versus billable fees of proposed work• Development of burn reporting process and documentation to gain visibility into project/program health within the agency• Evangelized and rolled-out new process and tools to capture billable project hours for all team members• Implemented a new time-tracking system that accurately captures hours logged across billable and non-billable work• Assist largest client in creating a prioritized roadmap of feature level work based on real KPIs and digital strategy• Provide project management leadership and mentorship to a team of senior and mid-level project managers• Developed process for discipline leads to request temporary contractor resources• Implemented resource planning process which enabled the team to forecast resource needs well in advance of project kickoff and utilization of current team members

Spearhead project management process for a handful of the agency's largest accounts (eBay, Honeywell, Samsung, Sanofi). Scale web migration efforts and high-quality deliverables across multiple client portfolios, in alignment with scope of work and project goals. Streamline processes and procedures spanning all disciplines, encouraging continual evolution of project management methodologies; spotting opportunities and delivering improvements. Synthesize complex project requirements while managing schedules, budgets, and execution against scopes, concisely outlining expected goals within designated deliverables dates, and budget parameters. Selected Contributions:• Identify/develop weekly resource allocations, monthly forecasting, and annual project scope in collaboration with Account Management lead, project managers, and account management team members. • Drove efficiency processes through use of MS Teams to store/share files, store project timelines, and minimize email communication, and through the standardization of Smartsheet as PM tool of choice for timelines and status reporting. • Developed template for creation of burndown chart adopted agency-wide to track burn rate across accounts. • Project management lead on digital projects for U.S. Army, eBay, Honeywell, Sanofi, and Samsung accounts.

Transitioned organization to more robust resource management and project management tools. Pioneered generation of high-quality deliverables, including development of road-maps─powering client satisfaction, meeting business requirements, and balancing client and agency economics. Liaised between QA team and clients to improve development and testing processes and prevent defects from arising. Selected Contributions:• Redesigned and re-platformed major retailer's e-commerce website.• Instituted hybrid Agile/Waterfall methodology in collaboration with design and development team leads, realizing increased production from web design and development. • Orchestrated Scrum Ceremonies, in role of Scrum Master: Sprint Planning Sessions, Daily Standup, Sprint Review, and Backlog Grooming.

Strategically engaged in change management best practices using hybrid Agile/Waterfall methodology for web development, after analyzing organizational needs and goals. Created requirements-gathering process and tools ensuring documentation of website functionality prior to design and development. Directed Scrum Ceremonies, as Scrum Master: Sprint Planning Sessions, Daily Standup, Sprint Review, and Backlog Grooming. Selected Contributions:• Improved quality of products, and increased customer satisfaction with introduction of QA to website development process.• Directed change management system that captured and documented out-of-scope work.• Transitioned timesheets to JIRA Agile and Tempo, allowing team members to track and schedule work of developers.• Created Project Management standard operating procedure (SOP) manual for onboarding new project managers.

Rolled out conversion from Waterfall to Agile/Scrum methodology of project management, creating more transparency between Development Team, Scrum Master, Product Owner, and key stakeholders. Defined project requirements, prepared scope of work, determined project delivery resource requirements, developed budgets, and scheduled/identified risks; effectively communicated recommendations to team members, management, and clients. Ensured project and operations deliverables were properly prioritized completed on time and met quality standards.Selected Contributions:• Conducted daily scrums with project team and lead project status meetings.• Initiated project post mortems, identifying needs improvement for processes and tools.• Leveraged Work Breakdown Structure within first three months of employment, increasing accuracy rates by 30% by effectively capturing required work and estimates.

Provided consulting services to NYC Department of Environmental Protection, Bureau of Engineering, Design and Construction. Executed administrative responsibilities of task order contract and invoice processing; drafting of Certificate to Proceed requests, and management of large capital project funding submissions. Adapted to changing dynamics by increasing contract value as situation dictated.