Frank Waldron Email & Phone Number

Bedminster, NJ

• Directed the activities and daily operations of 6 call center associates and 5 electronic banking associates.
• Restructured current department to form Electronic Banking, covering ACH, ATM, VISA, remote deposit capture, positive pay and cash management products, such as ACH and wires using Internet banking.
• Set-up the operation of mobile device applications, including remote deposit capture for business customers.
• Implemented online bill payment, bill presentation, electronic statements, person-to-person transfer, business invoicing and payroll products.
• Established hard, secure tokens for all cash management customers, including ACH.
• Designed and implemented online enrollment for Internet Banking.

Bedminster, NJ

• Negotiated with 4 vendors on proposals for new phone system and ACD capabilities for initialstart-up of call center, saving on 15% of the initial projected cost.
• Served as call center manager for a team of 3, handling all calls for 15 branches.
• Worked with Jack Henry & Associates to implement software that would initiate the Internet banking functions of the company.
• Responsible for user administration, support and training, holding classes and creating documentation of procedures.
• Maintained system specifications, ensured the bank's technology resource systems were operating in a stable manner.
• Deployed information technology strategies to accommodate current and future organizational needs, developing SLA's and evaluations departmental performance.

Bedminster, NJ

• Performed supervisory duties of department, coordinating staff of 2 associates for coverage.
• Worked with loan operations as underwriter to review loan documents for proper collateral or exceptions.
• Performed credit report checks.
• Serviced around 15 internal and external customer inquiries per day, regarding loans, payment schedules and rates.