Frank Wells Iii Email & Phone Number

Raleigh, NC, US

Raleigh, North Carolina, United States

Oversees and optimizes customer service operations and supply chain processes to ensure efficient, cost-effective, and high-quality service delivery. Involved with managing customer interactions, resolving issues, coordinating logistics, and working closely with suppliers and internal teams to streamline operations.

Raleigh-Durham, North Carolina Area

Manage the daily operations of the Customer Service team, in efforts to retain customers and ensure customer satisfaction. Responsible for participating in the design of operational policies and process and leading the implementation in an effort to increase departmental efficiencies. Use the Doe & Ingalls Management quality system to identify.

Durham, North Carolina, United States

Leading a cross-functional team of 6 colleagues responsible for purchasing, inventory management, global trade compliance & inbound logistics to support the Production Chemicals & Services distribution business across 5 cGMP warehouses in North America. Providing outstanding service to customers through supporting Customer Service and Sales, Improving.

Greenville, South Carolina

Manage all aspects of the Claims Processing Center, in support of the client (Cigna). Manage various staff members across the organization, including Supervisors, Trainers, Compliance Leads and Claim Agents. Responsible for the P&L of the organization, provide input to forecasting and planning activities, and solve operational challenges faced within the.

Raleigh-Durham, North Carolina Area

Manage a team of 25 Customer Care Coordinators to ensure efficient operations in pursuit of exceptional customer loyalty. Coach, mentor, and lead direct reports towards high performance, quality and productivity. Respond to customer inquiries, feedback and complaints. Conduct root cause analysis, create action plans and deliver status updates to internal.

Raleigh-Durham, North Carolina Area

Managed a team of 12 Quality Assurance Representatives, who performed various quality checks and reports for Call Center teams. Conducted root cause analysis, create action plans and deliver status reports to Executive Management Team.

Raleigh-Durham, North Carolina Area

Managed a team of 15 Quality Specialist who conducted a Participant Satisfaction Survey, in addition to the Quality Analyst and Survey Editor. Monitored the day-to-day activities of the Quality Team, in addition to generating and distributing daily/weekly/monthly reports on individual team stats and customer related performance/trends.

Raleigh-Durham, North Carolina Area

Lead the service deliveries of new client implementation and plan changes to existing clients. Some responsibilities include but not limited to: document/create client summary plan descriptions; assist with the development of automated data feeds; development and deliver training to new hires and create performance reports.

Managed and calculated multiple retirement cases for active, retirement and terminated IBM employees. Coordinated with HR Managers and Staffing Recruiters to resolve any pension related issues. Researched and correspond to all incoming mail and e-mail addressed to the Pension Plan Administrator.

Logistics, Materials, And Supply Chain Management

Interior & Environmental Design

Activities and Societies: Men's Varsity Basketball; Multi-culture Alliance Board Member Assistance Men's Basketball Coach 1993 - 1995.

High School, Mechanical Drafting And Mechanical Drafting Cad/Cadd

Activities and Societies: Varsity Basketball