Frankwin Hooglander Email & Phone Number

Meridian, Idaho, United States

Writing my first book - Launch Your Blue Collar Business

Boise Metropolitan Area

Providing innovative affordable Smart Home/Office Solutions to the Treasure Valley.

Boise Metropolitan Area

Meridian, Idaho, USA

Meridian, Idaho

Manage a team of Software Developers supporting a couple dozen.Net and ASP.Net applications.

Meridian, Idaho, USA

Boise, Idaho Area

- Managed QA team and processes- Designed, Created and Implemented an Automated Test Framework using Selenium to easily be able to test multiple projects in an automated way.- Written several APIs using the Laravel PHP Framework.

Boise, ID

- Responsible for Customer Support and Quality Assurance of eTripTrader's line of software products.- Manage business, product and technical requirements for eTripTrader’s software products which are implemented at several airlines around the United States.

Boise, Idaho Area

- Manage business, product and technical requirements for eTripTrader’s software products which are implemented at several airlines around the United States.- Design, develop and implement Test scenarios for testing eTripTrader’s proprietary software.- Manage IT infrastructure at this small startup company.

Boise, Idaho Area

- Design, develop and implement firmware test procedures at Hewlett-Packard Company; devise test use cases for Hewlett-Packard LaserJet printers in the serviceability and diagnostics area.- Create tests using Microsoft Visual Studio based on test use cases using Hewlett-Packard’s Common Test Framework.- Implement tests using Hewlett-Packard’s Test.

Denver, CO

- Facilitated the successful implementation of an integrated tax solutions for the Department of Revenue of the State of Colorado.- Oversaw numerous large (100-500GB+) Microsoft SQL Server Databases, setup a disaster recovery site using database mirroring, database performance tuning and wrote procedures to automate various database operations.- Designed.

Boise, Idaho Area

- Managed business, product and technical requirements for several multibillion dollar products for the company.- Oversaw the development lifecycle for High-End Monochrome printers resulting in increased product quality and compatibility improvements.- Led initiatives to increase product marketability in vertical markets which increased sales and market.

Boise, Idaho Area

- Served as the final technical escalation point-person for Software, Firmware and Hardware issues to resolve customer escalations.- Improved product quality, reliability and supportability which increased sales and customer satisfaction. - Saved more than $1M in support costs for a single product line.- Decreased failure rates by an average of 3% which.

Boise, Idaho Area

- Member of the Technical Marketing Online Support team at Hewlett-Packard handling global support escalations.- Directed LaserJet Support Escalations from Hewlett-Packard’s worldwide Advanced Technical Support centers for global Fortune 500 companies which increased customer satisfaction and loyalty.- Designed an intranet application to publish internal.

Amsterdam Area, Netherlands

- Hired, trained and led a small team of engineers in the pre/post sales Technical Support department. - Designed and managed the company’s general IT infrastructure and test lab. - Built and maintained the company’s website.

Amsterdam Area, Netherlands

- First employee hired to provide pre/post sales support for an independent start-up software reseller specialized in IT management and security solutions for large Windows based networks. - Designed and implemented network and server management solutions for Fortune 100 companies in the Benelux (Belgium, Netherlands and Luxembourg).- Designed the.

• Managed several short-term projects at various customers for this large project management consultant company.
• Project Manager for implementation of disaster-recovery solution for eighty servers divided over twenty-one locations to reduce downtime in case of a disaster, resulting in multimillion dollar savings per hour of.
• Project Manager for implementation of anti-virus solution using leading market anti-virus products at large energy company, resulting… Show more Managed several short-term projects at various customers for this large.
• Project Manager for implementation of anti-virus solution using leading market anti-virus products at large energy company, resulting in multimillion dollar savings in desktop support costs for this company.
• Technical Project Manager for and ADSM (Advanced Data Storage Management) solution at large energy company to improve data storage management, resulting in approximately $3 million in annual savings. Show less

• Managed implementation of Windows 95 and Windows NT 4.0 network at this large utility company.
• Designed and managed conversion of network infrastructure to a Windows 95 and Windows NT 4.0-based network resulting in an annual savings of $500.000 in maintenance and management costs.
• Implemented disaster recovery procedures for backbone network infrastructure to reduce downtime in case of a disaster resulting in approximately $100.000 savings per hour in case of a disaster.

Computer Science

Completed several courses at BSU that complemented my degree from the Netherlands.

Bs, Computer Science