Writing my first book - Launch Your Blue Collar Business

Providing innovative affordable Smart Home/Office Solutions to the Treasure Valley.

Manage a team of Software Developers supporting a couple dozen .Net and ASP.Net applications.

- Managed QA team and processes- Designed, Created and Implemented an Automated Test Framework using Selenium to easily be able to test multiple projects in an automated way.- Written several APIs using the Laravel PHP Framework.

- Responsible for Customer Support and Quality Assurance of eTripTrader's line of software products.- Manage business, product and technical requirements for eTripTrader’s software products which are implemented at several airlines around the United States.

- Manage business, product and technical requirements for eTripTrader’s software products which are implemented at several airlines around the United States.- Design, develop and implement Test scenarios for testing eTripTrader’s proprietary software.- Manage IT infrastructure at this small startup company.

- Design, develop and implement firmware test procedures at Hewlett-Packard Company; devise test use cases for Hewlett-Packard LaserJet printers in the serviceability and diagnostics area.- Create tests using Microsoft Visual Studio based on test use cases using Hewlett-Packard’s Common Test Framework.- Implement tests using Hewlett-Packard’s Test Execution Framework and HP Quality Center and train engineers on the use of C# and the Hewlett-Packard Common Test Framework

- Facilitated the successful implementation of an integrated tax solutions for the Department of Revenue of the State of Colorado.- Oversaw numerous large (100-500GB+) Microsoft SQL Server Databases, setup a disaster recovery site using database mirroring, database performance tuning and wrote procedures to automate various database operations.- Designed and implemented server and data storage infrastructure using SAN technology.- Maintained and oversaw the Windows infrastructure… Show more - Facilitated the successful implementation of an integrated tax solutions for the Department of Revenue of the State of Colorado.- Oversaw numerous large (100-500GB+) Microsoft SQL Server Databases, setup a disaster recovery site using database mirroring, database performance tuning and wrote procedures to automate various database operations.- Designed and implemented server and data storage infrastructure using SAN technology.- Maintained and oversaw the Windows infrastructure including development environments for the project.- Administered the development, testing, staging and production environments to increase productivity.- Implemented Hitachi AMS2500 SAN solution to provide hi-performance and hi-availability of the Tax System. Show less

- Managed business, product and technical requirements for several multibillion dollar products for the company.- Oversaw the development lifecycle for High-End Monochrome printers resulting in increased product quality and compatibility improvements.- Led initiatives to increase product marketability in vertical markets which increased sales and market share. - Directed equipment allocations to reduce development units which generated significant savings for the R&D organization.

- Served as the final technical escalation point-person for Software, Firmware and Hardware issues to resolve customer escalations.- Improved product quality, reliability and supportability which increased sales and customer satisfaction. - Saved more than $1M in support costs for a single product line.- Decreased failure rates by an average of 3% which resulted in multimillion dollar savings in warranty costs. - Created collateral and delivered technical training for HP… Show more - Served as the final technical escalation point-person for Software, Firmware and Hardware issues to resolve customer escalations.- Improved product quality, reliability and supportability which increased sales and customer satisfaction. - Saved more than $1M in support costs for a single product line.- Decreased failure rates by an average of 3% which resulted in multimillion dollar savings in warranty costs. - Created collateral and delivered technical training for HP LaserJet Products, used to train Technical Support personnel globally- Trained Technical Marketing Engineers in the new Shanghai business unit which increased the competency of new engineers to drive market growth. Show less

- Member of the Technical Marketing Online Support team at Hewlett-Packard handling global support escalations.- Directed LaserJet Support Escalations from Hewlett-Packard’s worldwide Advanced Technical Support centers for global Fortune 500 companies which increased customer satisfaction and loyalty.- Designed an intranet application to publish internal documents and whitepapers which saved ~$1.5M. - Created tools to streamline processes which increased efficiency.

- Hired, trained and led a small team of engineers in the pre/post sales Technical Support department. - Designed and managed the company’s general IT infrastructure and test lab. - Built and maintained the company’s website.

- First employee hired to provide pre/post sales support for an independent start-up software reseller specialized in IT management and security solutions for large Windows based networks. - Designed and implemented network and server management solutions for Fortune 100 companies in the Benelux (Belgium, Netherlands and Luxembourg).- Designed the company’s web-based support application which ensured increased support efficiency for clients.- Devised and provided technical training… Show more - First employee hired to provide pre/post sales support for an independent start-up software reseller specialized in IT management and security solutions for large Windows based networks. - Designed and implemented network and server management solutions for Fortune 100 companies in the Benelux (Belgium, Netherlands and Luxembourg).- Designed the company’s web-based support application which ensured increased support efficiency for clients.- Devised and provided technical training to Fortune 100 customers in the Benelux for various IT Management and Security Solutions. Show less

Managed several short-term projects at various customers for this large project management consultant company.• Project Manager for implementation of disaster-recovery solution for eighty servers divided over twenty-one locations to reduce downtime in case of a disaster, resulting in multimillion dollar savings per hour of downtime in case of a disaster.• Project Manager for implementation of anti-virus solution using leading market anti-virus products at large energy company, resulting… Show more Managed several short-term projects at various customers for this large project management consultant company.• Project Manager for implementation of disaster-recovery solution for eighty servers divided over twenty-one locations to reduce downtime in case of a disaster, resulting in multimillion dollar savings per hour of downtime in case of a disaster.• Project Manager for implementation of anti-virus solution using leading market anti-virus products at large energy company, resulting in multimillion dollar savings in desktop support costs for this company.• Technical Project Manager for and ADSM (Advanced Data Storage Management) solution at large energy company to improve data storage management , resulting in approximately $3 million in annual savings. Show less

Managed implementation of Windows 95 and Windows NT 4.0 network at this large utility company.• Designed and managed conversion of network infrastructure to a Windows 95 and Windows NT 4.0-based network resulting in an annual savings of $500.000 in maintenance and management costs.• Implemented disaster recovery procedures for backbone network infrastructure to reduce downtime in case of a disaster resulting in approximately $100.000 savings per hour in case of a disaster.