Frank Polk Email & Phone Number

Columbus, Ohio Area

Accountable for Third Party Oversight (TPO) of vendor activities and relationships between Chase and critical product/service providers. Manage vendor performance against contractual provisions, Services Level Agreements (SLA)s, and documented expectations. - Drove long-standing Action Plans to closure, reworking plans, providing tactical extensions where necessary to better align target dates with planned initiatives, and facilitating mitigation of risks.- Persuaded management to reassess risks associated with outstanding action plan items, and successfully influenced closure of the past due items based on mitigation already executed. - Identified vendor’s lack of compliance with their own internal policies. Influenced vendor’s decisions, remediating outstanding risks, at the vendor’s cost and standardizing the fix across the vendor platforms.

Columbus, Ohio Area

Manage team of IT Professionals. Accountable for Business Administration and support of QA’s Automated Compliance & Evaluation System application (ACES). Provide Statistical Sampling, Sample Reconciliation, and technical support.- Designed QA Sampling Methodology and Sampling Processes, identifying and implementing process improvements. Drove decision making and ultimate selection and implementation of ACES as QA’s automated loan review application. Increased analyst productivity across all QA units, and improved cycle times through persistent process improvements and automation of loan review processes.- Designed, developed, & delivered Statistical Sampling Reconciliation model that proved the attainment of Confidence Level and Precision goals. Commended by investors Fannie Mae/Freddie Mac as being industry leader in this arena. New model not only proved historic attainment of goals, it also provided a means for forecasting and projections, facilitating proactive quality controls and process adjustments.

Columbus, Ohio Area

Manage team of IT Professionals. Responsible for application development staff workload and work product. Accountable for hitting project milestones and on time/on budget deliverables. Determine resource requirements for project initiatives, and appropriate staffing levels for production support. Identify & mitigate risks to solutions delivery.- Managed Image Capture and Application Development of FileNet Pilot project. Assumed responsibility for a stalled Image Compression project.- Developed bulk loan processing workflow and imaging application performance metrics to meet business requirements, attaining strategic goals and delivery of planned storage cost savings.

Cleveland/Akron, Ohio Area

Manage digitization projects, ensuring adherence to schedules, budgets to meet customer needs. Apply process quality improvements to achieve stable operations and maintain software quality.- Implemented Project Lifecycle Management application to drive Designed for Six Sigma quality improvements and Decision Point processing, into all New Product introductions, delivering base cost productivity improvements. Translated Six Sigma Quality Decision Point process to all major program initiatives.- Re-engineered business processes, integrated and implemented workflow applications, providing document management and workflow improvements for product listing and packaging environments, delivering reduced cycle time and base cost benefits.

Cleveland/Akron, Ohio Area

Provide IT leadership and project management support on multiple Six Sigma quality improvement projects. Responsible for administration of Sourcing’s Procurement Management System, and management of support team to provide end-to-end application support and maintain stable operations. As Data Architect for Sourcing division, responsible for data management, acquisition, modeling, integration, distribution, storage and data warehousing of all procurement related information.- Energized support team to meet challenge of full support for Distribution Services Order Management System. Redesigned support processes for productivity improvements, and introduced process metrics, achieving increase in problem resolution.- Directed the interfacing of order management processing with third-party warehousing agent. Facilitated the sales, shipping and billing of Holiday Lighting products, delivering millions in annual net income.- Designed and developed information architecture for GE Lighting's NEWCO business, facilitating strategic tax initiatives and delivering millions in reduced business taxes.- Developed purchase order processing alternatives, facilitating millions in Joint Venture business and reclaimed tax credits.- Designed, developed, and implemented Lighting’s Global Sourcing Data Warehouse. Delivered unparalleled procurement information analysis and reporting capabilities, where virtually none existed before. Facilitated the identification and execution of hundreds of cost savings projects and new business initiatives.

Arlington, Va

Manage team of IT Professionals. Set IT direction. Developed, communicated and executed IT strategy. Developed efficient value-adding Teams of IT Professionals and directed their work effort. - Managed IT data center, and technology resources, including people, budget, systems, and infrastructure. - Accountable for security of classified military information, and Application Systems Information Security.

Washington D.C. Metro Area

Provided strategic thinking and planning to Coast Guard program offices; Optimized technical solutions for each program area, to meet specific needs, and ensured alignment of solutions with corporate IT strategy. - Led, developed, and motivated experienced IT professionals to achieve cohesive, team environment.- Energized, equipped, and empowered staff to actively participate on cross-functional Teams to meet business objectives. - Account Manager for the Coast Guard’s Office of Chief Counsel. Accountable for the development and execution of IT projects to meet the technical needs of the Office of Chief Council.