Frank Kelly Email and Phone Number
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WHAT I DO: I help U.S. based organizations of all sizes to lower their cost dramatically and thereby improve profits or increase capability by providing the lowest cost and highest quality offshore Philippines staffing solution. WHO I WORK WITH: I partner with US based executives from all functions including customer service executives, operations executives, back office function executives, CFO’s and other functions that want to lower their cost while improving quality. WHAT MAKES US DIFFERENT: • Lower Cost - We have the island of Leyte, Philippines largely to ourselves. Leyte is less saturated like than Manila, Cebu, Davao. Therefore, we can offer lower prices than our competition with extremely high caliber staff at our beautiful and secure, PCI-compliant facilities. • Higher Quality of Staff - We have the pick of the litter because we pay more than the competition in Leyte and we offer the best benefits in the Philippines. This results in insanely good agent quality and very low attrition. • No Deal Too Small - Many larger BPO providers require a minimum number of 25 FTE or more doing homogenous work to get their attention. However, no deal is too small for Global Virtual Staffing. If you want to start small with a heterogenous group of functions, no problem. We embrace the “staff augmentation” model and can find strong talent for our clients to remotely manage in just about any type of role. You don’t have to be a large company to work with us. • Veteran BPO Industry Leadership - Our seasoned leadership team has some of the most extensive experience in the BPO industry. As a co-founder, I’ve spent over 30 years in the BPO space, managing large global operations with hundreds of clients spread across most verticals. RESULTS: By allowing our clients to add quality, talented resources at a dramatically lower cost they are often able to improve their customer experience and productivity without increasing their budget and able to refocus their domestic resources on higher value items. Since we don’t require staffing minimums we help our clients to achieve these benefits of virtual staffing across all functions and departments within their companies, not just the traditional large pools of outsourcing functions like call center and back office. HOW IT WORKS: Simply give us a call to set up a discovery session and we can identify some ideal areas for staff augmentation or outsourcing. READY TO TALK?: Connect with me here on LinkedIn, visit me online at www.global-virtual-staffing.com or give me a call at 954-529-4530.
Global Virtual Staffing
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Co-Founder And OwnerGlobal Virtual Staffing Aug 2021 - PresentGlobal Virtual Staffing helps your business to staff extremely high-quality remote employees at an insanely good rates in world-class PCI-compliant facilities. We augment your staff with flexible, nimble teams enabling you to focus on your core business objective while getting more done with higher quality at a lower cost. Unlike others, no size team is too small for us. Your work is delivered by an extraordinarily and deeply experienced leadership team that has supported many leading global brands.
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Chief Operating OfficerContinuum Global Solutions Jan 2020 - Jul 2020Dallas, Texas, UsContinuum is a large, global Business Process Outsourcer. As COO, I managed $350m P&L, 17,000 employees and over 25 clients covering 30 centers in the United Sates, Philippines, Caribbean, Latin America and Europe. Successfully transformed company from 100% Brick and Mortar to 100% Work at Home in five weeks in the early stages of the global Coronavirus pandemic shutdown. Completely re-invigorated Philippines operation by dramatically improving performance and expanding operation. -
Svp, Customer CareSms Assist, L.L.C. Mar 2018 - Dec 2019Chicago, Illinois, UsWas responsible for full customer experience and back office operations for this Cloud-based “PropTech” firm that connects large property owners with Uber-like pool of maintenance contractors. Significantly reduced operations costs as a percent of revenue by automating, simplifying and offshoring. Saved millions using with a Staff Augmentation model that identified small pockets of work throughout the organization that could be moved to an offshore model in the Philippines. -
Svp Operations And Global Workforce ManagementThe Results Companies May 2016 - Feb 2018Fort Lauderdale, Fl, UsRan $150m P&L, 4200 employees across 15 sites in the US plus global workforce management functions for this high growth Business Process Outsourcing provider. Increased productivity by 10%+ while simultaneously lowering attrition in challenging US sites. -
Svp, Cloudsource Division (Global Work At Home)Sutherland Global Services Dec 2013 - May 2016Pittsford (Rochester), Ny, UsBuilt the CloudSource Work-at-Home Business Unit for Sutherland ($1B+), which is a pure-play, fully virtual remote-working business, growing the BU from $10m to over $52m in 30 months. Led innovation in cloud-based talent sourcing and recruiting achieving #3 ranking on Flexjobs top 100 Companies with Remote Jobs in 2015. Innovated with flexible workforce management solutions allowing micro-shifts to better balancing of agent capacity and work volumes. CloudSource was recognized as the leader in the Leaders Quadrant by Nelson Hall in 2015. -
Coo, TpusaTeleperformance Apr 2012 - May 2013Paris, Île-De-France, FrManaged $750m P&L, 30,000 employees for over 100 clients covering 30 centers in the US, India and Philippines for the world’s leading provider of outsourced CRM and contact center services. Championed offshore expansion in the Philippines and India. -
CeoTrg Customer Solutions Jun 2007 - Mar 2012Washington, District Of Columbia, UsRan $150m P&L, 4000 employees across 16 sites for this global, private-equity backed, BPO provider focused on customer care and technical support for Fortune 1000 firms in the Telecommunications, Financial Services, Retail and Travel sectors. Led all functions. Grew core revenue from $40m to $150m. Represented the company to investors. Completely turned around and transformed fragmented collection of seven acquired, distressed BPO’s into a fully integrated, focused and fullservice BPO provider specializing in higher value inbound tech support, and customer care - Evolved company from 90% outbound pay-for-performance model in 2007 to 95% Inbound with marquis clients capable of competing with the top tier players in the industry. Re-invented the offshore operation and drove it to best in class in the Philippines, more than tripling the business in 18 months from 500 agents to 1700 agents. -
CooArise Virtual Solutions Inc. 2005 - 2006Miramar, Florida, UsResponsible for running operations for $30 million market pioneer in the virtual Home Agent market, representing over 3,000 independent contractors working from their homes spread across 38 states. -
Sr. Vice PresidentConvergys 1997 - 2005Owned and grew P&L from $700m to $1.1 billion, representing over 33,000 employees in 40 operating centers spread across the US, Canada, India and the Philippines. Provided strategic leadership convincing the company to enter the offshore market in India and the Philippines ahead of the industry. Led the company to diversify service offerings into Collections, Home Agent and Back Office/KPO services.
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Vice PresidentFrontier Communications 1996 - 1997Dallas, Texas, Us -
Managing DirectorMci 1986 - 1996Basking Ridge, Nj, UsHeld various positions across MCI during tenure, culminating in a leadership role in the launch of the MCI Call Center Services division. Led the creation and rollout of this division providing call center outsourcing, call center consulting services and network based interactive voice services. Significant M&A experience, including leading the $700m acquisition of Telecom USA, MCI’s largest acquisition to date at that time.
Frank Kelly Skills
Frank Kelly Education Details
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University Of VirginiaFinance -
The George Washington University School Of BusinessFinance
Frequently Asked Questions about Frank Kelly
What company does Frank Kelly work for?
Frank Kelly works for Global Virtual Staffing
What is Frank Kelly's role at the current company?
Frank Kelly's current role is I help US Companies to Lower Cost and Grow Profits with High Quality Staffing Solutions from the Philippines.
What is Frank Kelly's email address?
Frank Kelly's email address is ke****@****ast.net
What is Frank Kelly's direct phone number?
Frank Kelly's direct phone number is +195452*****
What schools did Frank Kelly attend?
Frank Kelly attended University Of Virginia, The George Washington University School Of Business.
What are some of Frank Kelly's interests?
Frank Kelly has interest in International Travel, Road Biking, Skiing, Investing, New Technologies, Hiking, Photography, Lacrosse.
What skills is Frank Kelly known for?
Frank Kelly has skills like Outsourcing, Bpo, Crm, Offshoring, Telecommunications, Management, Call Centers, P&l Management, Contact Centers, Leadership, Operations Management, Call Center.
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