Vice President Of Customer Success
Jan 2022 - Mar 2023
AeroLeads people directory · profile
Frank X Smith Email & Phone Number
VP of Customer Success Americas at Temenos
1 work email found
@kony.com
4 phones found area 512 and 949
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 86%
Role
VP of Customer Success Americas at Temenos
Location
Austin, Texas, United States
Who is Frank X Smith? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Frank X Smith is listed as VP of Customer Success Americas at Temenos based in Austin, Texas, United States. AeroLeads shows a work email signal at kony.com, phone signal with area code 512, 949, and a matched LinkedIn profile for Frank X Smith.
Frank X Smith previously worked as Vice President of Customer Success at Temenos and Customer Success Director at Temenos. Frank X Smith holds Bachelor Of Arts - Ba, Interpersonal And Organizational Communication from California State University, Long Beach.
Company email context
Email format at kony.com
This section adds company-level context without repeating Frank X Smith's masked contact details.
{first_initial}{last}@kony.com
76% confidence
AeroLeads found 1 current-domain work email signal for Frank X Smith. Compare company email patterns before reaching out.
Profile bio
About Frank X Smith
As a results-driven Customer Success leader, I offer demonstrated expertise developing global customer success programs and driving sustainable growth through end-to-end client engagement. I have a proven record of success managing strategic customer relationships and developing account onboarding, retention, and renewal strategies. I am experienced implementing scalable and efficient strategies to enhance the customer lifecycle for strategic customers. Throughout my career, I have been regarded as a thought leader with a strong aptitude for assessing client needs and engaging with C-level decision makers to serve as a trusted advisor and define strategic direction to achieve objectives. Highlighted areas of expertise include:Program Development Account ManagementCustomer SegmentationService Delivery ModelsRevenue Growth StrategySales Team EnablementNet Promoter ProgramsPerformance ManagementOnboarding & SupportCompensation PlansSaaS / PaaS OfferingsContract Management
Listed skills include Mobile Applications, Software Development, Mobile Devices, Start Ups, and 47 others.
7 roles
Frank X Smith work experience
A career timeline built from the work history available for this profile.
Customer Success Director
Oct 2019 - Jan 2022
Director, Customer Experience
- Promoted to drive customer success programs for a global team of 400+ employees with full accountability for developing global customer success enablement programs aimed at client onboarding, retention, and enhanced.
- Spearheaded the development and launch of the Kony Customers for Life program designed to provide an enriched customer experience and reduce customer churn through focused collaboration
- Developed the NPS program, created an engagement handbook, and implemented Gainsight customer success software to provide product development, sales, marketing, and services teams with meaningful data insights
Mar 2019 - Oct 2019
Enterprise Customer Success Manager
- Served as a trusted advisor to a $7M portfolio comprised of 20+ enterprise accounts across Retail, Healthcare, and Banking verticals, representing the highest revenue portfolio in the company within the first year in.
- Leveraged consulting skills to build rapid rapport, understand product utilization, build product roadmaps, and position appropriate solutions to drive $1M in additional cross-sell revenue
- Maintained a 92.5% customer retention rate, 110% NRR, and 36 NPS score through FY 2017 and 2018
- Accountable for all post-sales activities, including client on-boarding, customer renewals, upsell, and product adoption to ensure that customers derived maximum value from their investment
- Managed junior Customer Success personnel in the US and acted as the senior advisor of the global customer success team to collaborate on account strategy
Jan 2017 - Mar 2019
Technology Sales Consultant
- Excelled in account management, building a $7M+ portfolio of accounts with $1.3M+ in annual new business revenue through consistent, proactive needs elicitation and business process analysis.
- Guided customers through the end-to-end delivery process, from gathering requirements to negotiating agreements, managing projects and supporting product launch
- Built strong relationships and recognized as top consultant based on account success and strategic influence
- Led customer kickoff meetings, delivering more than 30 successful web and mobile application projects and serving as a liaison between clients, the development team, project management team, and executive leadership to.
Jan 2011 - Jul 2016
Retail Associate Manager
Managed teams of up to 12 direct reports and guided multiple stores in the Los Angeles and Orange County markets to achieve top rankings in terms of revenue generation and customer experience.
Jan 2009 - Jan 2011
Senior Sales Representative
Consistently exceeded monthly sales goals with up to 125% quota attainment and assisted store management with training new sales associates.
Feb 2005 - Dec 2008
1 education record
Frank X Smith education
-
California State University, Long Beach
FAQ
Frequently asked questions about Frank X Smith
Quick answers generated from the profile data available on this page.
What is Frank X Smith's role at their current company?
Frank X Smith is listed as VP of Customer Success Americas at Temenos.
What is Frank X Smith's email address?
AeroLeads has found 1 work email signal at @kony.com for Frank X Smith.
What is Frank X Smith's phone number?
AeroLeads has found 4 phone signal(s) with area code 512, 949 for Frank X Smith.
Where is Frank X Smith based?
Frank X Smith is based in Austin, Texas, United States.
What companies has Frank X Smith worked for?
Frank X Smith has worked for Temenos, Kony, Inc., Saritasa, and T-Mobile Usa.
How can I contact Frank X Smith?
You can use AeroLeads to view verified contact signals for Frank X Smith, including work email, phone, and LinkedIn data when available.
What schools did Frank X Smith attend?
Frank X Smith holds Bachelor Of Arts - Ba, Interpersonal And Organizational Communication from California State University, Long Beach.
What skills is Frank X Smith known for?
Frank X Smith is listed with skills including Mobile Applications, Software Development, Mobile Devices, Start Ups, Management, Web Development, Business Development, and Cloud Computing.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial